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Reviews of Hotel Helenenburg

3 out of 5
Hotel Helenenburg
Kötschachtaler Str 18, Bad Gastein, Salzburg

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 39 reviews" "
Rating 8 - Good. 22 out of 39 reviews" "
Rating 6 - Okay. 2 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Davor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

vivi, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
We enjoyed staying in this quiet hotel with wonderful views and hospitable staff.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place with a beyond wonderful staff. They even include a city pass with your room that gets you discounts throughout the area. The complimentary breakfast is delicious and offers a wide variety. Absolutely wonderful and for a great cost
Response from Claudia on 7 May 2016
Many thanks for this kind words! We look forward, that you feel very comfortable in our hotel - it was a great pleasure to meet you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful gem
It was fabulous! The customer service from the front desk clerk and the restaurant staff was personal, friendly and professional. It was a very welcoming hotel with very spacious rooms and balconies. The three course dinner was cheap and delicious! We were not able to stay for breakfast on the morning we checked out so the staff prepared lunch kits for each of us for the next day.
Response from Claudia on 19 Dec 2015
Many thanks for your kind feedback and your compliments regarding our service crew and the front desk clerk! I' very pleased to hear, that you've enjoyed the time here in Bad Gastein and our hotel! My best greetings - the management

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Breakfast could start at 7'o clock instead of 7:30. Pillow was too thin for me. Otherwise good value for money.
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, amenities
Der Ausblick vom Hotel über das Gasteinertal ist spektakular, das Hotel ist leider jedoch in die Jahre gekommen. Die Ausstattung der Zimmer doch schon recht überholt, die Betten hingegen waren bequem. Enttäuschend war, dass die Handtücher nicht ausgetauscht wurden, obwohl wir sie auf den Boden gelegt hatten. Sie wurden einfach wieder aufgehängt. Wir wussten dann nicht mal mehr, wer welches Handtuch benutzt hatte. Das Frühstück war grundsätzlich ok, aber auch nicht herausragend. Das Personal an der Rezeption recht mürrisch, von Freundlichkeit oder Herzlichkeit war nichts zu bemerken. Die Gastein-Karte wurde uns erst auf Anfrage ausgeteilt, wir hätten damit die Therme, den Bus und die Liftkarten billiger bekommen.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles hat uns gefallen, bis auf das Bett/die Matratze - diese war steinhart, so dass wir kaum geschlafen haben.
Stayed 2 nights in Jan 2020

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otrolig utsikt
Fantastisk utsikt!! Enkelt inrett men fräscht rum. God frukost med mycket att välja på.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2019

8/10 Good

Jesus

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

heikki

Liked: Cleanliness, staff & service
Ihan ok
Hotelli oli hieman vanhahtava,mutta palvelu hyvää ja ystävällistä. Hotelli sijaitsee vähän syrjässä keskustasta, mutta ilmaiset ski bussit toimivat hyvin.
Stayed 4 nights in Feb 2019

10/10 Excellent

Olli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä ja rauhallinen hotelli yöpymiseen
Hotelli rauhallisella paikalla upein näköaloin laaksoon, jos parveke sinne päin. Hyvä hinta-laatusuhde ja hyvä aamupala. Grosskugelin hissiasema ihan vieressä. Upeat rinteet ja ei ruuhkia kiusana.
Stayed 3 nights in Feb 2019

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Esqui em Bad Gastein
Hotel a 1.3 km do centro, os apartamentos possuem varanda com linda vista de toda a cidade. O quarto é amplo,não dispõe de cafeteira, moveis antigos, banheiro moderno com banheira. O café da manhã é razoável, estacionamento excelente, os funcionários do hotel são muito amaveis e não medem esforços para que o hospede se sinta bem-vindo . Excelente pra quem quer esquiar, uma das pistas situa-se a alguns metros do hotel.
Stayed 5 nights in Jan 2019

10/10 Excellent

Liisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra vistelse
Bra service genomgående , trevlig hjälpsam personal, stort rum med utsikt mot dalen. Bra frukost, prisvärt Lugnt läge
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gutes hotel oberhalb bad gastein
das Hotel steht oberhabl der stadt bad gastein. es ist einfach zu dem Hotel mit dem Auto zu kommen. genug Parkplatz. es ist auch einfach zu fuss in die Stadt zu gehen. wunderschönes ausblick. sehr nette Rezeption und überhaupt alle im Hotel. gutes essen. Möglichkeit am abend im aufethalsraum sitzen bleiben.
Stayed 2 nights in Sep 2018

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and nice personal.
Stayed 2 nights in Jul 2018

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

4/10 Poor

Louise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Response from Claudia on 8 Apr 2017
Sehr geehrte Frau Louise, vielen Dank für Ihre Beurteilung. Wir bedauern sehr, dass der Aufenthalt in unserem Hotel leider nicht gänzlich Ihren Vorstellungen entsprochen hat. Gerne hätten wir vor Ort die Chance zu einem persönlichen Gespräch genützt, da das Verbessern unserer Serviceleistungen sehr wichtig für uns ist gerade die Feedbacks der Gäste sehr hilfreich sein können. Weiterhin alles Gute und herzliche Grüße aus Bad Gastein - Die Direktion

8/10 Good

Peder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JAROSLAV

Liked: Cleanliness, staff & service, room comfort
Good value for money
Snídaně byla slabina, nekvalitni potraviny a pecivo z rozpeků. Vetsina hotelů to tak bohuzel ma,kdy se to konecne zmeni?

8/10 Good

Monica, Örnsköldsvik

Liked: Cleanliness, staff & service, room comfort
Prisvärt och gemytligt.
Vi var en familj på 4 som var på skidsemester. Hotellet serverade en helt ok frukost, bjöd på lite "imbiss"(snacks) på eftermiddagen (dryck fick man betala för) och erbjöd också en 3-rätters middag för 12 Euro, som inte var något märkvärdigt men helt ok när man inte orkade gå ut och leta något annat efter en lång dag i backen. Personalen var väldigt hjälpsam. Hotellet låg lite utanför, det tog ca en kvart att gå in till byn.

6/10 Okay

Sanna, Espoo.

Liked: Cleanliness, staff & service
Lasketteluloma Bad Gasteinissa.
Hieno näkymä huoneen parvekkeelta. Henkilökunta erittäin ystävällistä. Kuljetus juna-asemalle mahdollinen. Hotellin illallisella hyvä hinta/laatusuhde.

10/10 Excellent

Mikael, Sverige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket trevligt och prisvärt hotell !!
Mycket trevligt hotell med en mycket god service av personalen på hotellet. Närhet till ett av skidsystemen o ca 15 min promenad till centrum. Men det går gratis skidbussar dagligen vilket gör det enkelt att transportera sig mellan hotell o de olika skidområdena .. Kan varmt rekommendera detta hotell.

10/10 Excellent

Not Provided, Rydebäck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastiskt hotell
Bästa hotellet jag bott på i förhållande till prisnivån. Inget att klaga på. Underbar personal och utmärkt service. Fantastiskt utsikt. Kommer absolut tillbaka hit igen.
Response from Claudia on 7 May 2016
Thanks a lot for this kind feedback! We look forward to welcome you again in our hotel! Best wishes - the management

10/10 Excellent

Lukas, Linz

Liked: Cleanliness, staff & service, room comfort
kurzer Aufenthalt: gutes Fruehstueck, nettes Personal
Wir waren zwar nur kurz im Hotel Helenenburg, haben uns aber sehr wohl gefuehlt. Das Hotel selbst ist schon laenger nicht mehr renoviert worden, aber der gute Service, das tolle Fruehstueck, liebevolle Details (z.B. Obstschuessel am Zimmer) und das freundliche Personal machten den Aufenthalt sehr angenehm.
Response from Claudia on 30 Jan 2016
Vielen Dank, dass Sie sich die Zeit genommen haben für diese kurze Rückmeldung bezüglich unseres Hotels. Wir freuen uns sehr, dass Sie sich wohlgefühlt haben und der Aufenthalt Ihren Vorstellungen entsprochen hat. Auf ein baldiges Wiedersehen in Bad Gastein! Die Direktion

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and pleasant historic hotel
Very helpful, caring and informative staff. We had a nice room with a balcony overlooking the valley. Good breakfast buffet.
Response from Claudia on 19 Dec 2015
Many thanks for your time to write this short review! I look forward to welcome you again in our hotel! Best greetings - the management

10/10 Excellent

Anders, DK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
På alle måder smukt hotel i Bad Gastein
Utroligt serviceminded, venligt og imødekommende personale, smukt beliggende hotel, værelser med balkon og udsigt man ikke kan få nok af - et af de allerbedst beliggende hoteller i Bad Gastein. Ikke det mest moderne hotel, men helhedsoplevelsen er udelukkende positiv, og man kan ikke andet end at slappe af og føle sig mere end velkommen.

8/10 Good

Anders, Onsala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff that made our short stay fantastic, nice dinner in the evening and a well composed breakfast to give us a good start on our journey. We will come back for a longer stay and explore the alps.
Response from Claudia on 10 Oct 2015
Thanks a lot for your kind response! We are happy to hear, that you've enjoyed the short time here in Bad Gastein and our hotel and look forward to welcome you again for a longer stay. Kind greetings - the management

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sød og venlig betjening fra personalet. Rigtig dejligt stort værelse med flot udsigt over dalen.
Response from Claudia on 10 Oct 2015
Tak for din venlige feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good experience
Fair staff, good price/value, clean room but old furniture, good breakfast. Bad Gastein has many closed activities, but a Belle Époque charme
Response from Claudia on 10 Oct 2015
Many thanks for your kind feedback and good valuation! We look forward to welcome you again, if you are visting the Gatein area next time! :-)

10/10 Excellent

anders, Örebro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean cheap hotell. Helpfull staff and an Ok breakfast included! Clean Room with an Amazing view. Would go here again for sure.
Response from Claudia on 19 Dec 2015
Many thanks for your good feedback! We look forward to see you again! Best greetings - the management

10/10 Excellent

Goscha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

flemming, Odense

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rummelig lejlighed
Lækker lejlighed og god morgenmad på hotellet

8/10 Good

Peter, Åbo

Liked: Cleanliness, staff & service, property conditions & facilities
Good service - nice hotel, partly old interior
Our family had a week of skiing in Bad Gastein in feb 2015 and stayed at Helenenburg. It's not often you are welcomed and taken care of like we where at Helenburg - nice! The hotel is situated on the other side of the walley in Bad gastein city center - 15 min walk more or less down hill to city center, so no problem..the way up is harder, but a taxi cost only around 10-12 € so not an issue. It's an old building and the interior is a bit old as well, but everything is really clean. First we had a room at the back-side corner - no view and no wifi working which was a bit of disaster for the youth. We got to change rooms and everything worked out well! Breakfast is decent - not luxury, but no complaints either. BUT really good nice staff - both at reception as well as in the restaurant etc.

10/10 Excellent

Lars-Åke, Anderstorp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett fantastiskt ställe
Ett fantastiskt och familjärt hotell med full fokus på att gästen skall trivas. Alla med Mrs Claudia i spetsen var behjälpliga och ytterst frikostiga i sitt bemötande. Ett stort tack till den helt underbara personalen!
Response from Claudia on 20 Jun 2015
Thanks a lot, for your kind reply and friendly words. We really look forward to welcome your family again in Bad Gastein and our hotel. Until then, we've solved the problems with the wireless connection ;-) Warmest greetings - Claudia

8/10 Good

ANGELIKA, Austria

Liked: Cleanliness, staff & service, property conditions & facilities
Sorprendido...!
Pequeño acogedor, te harán sentir en casa...