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Reviews of Ketapang Indah Hotel

4 out of 5
Ketapang Indah Hotel
Jl. Gatot Subroto Km.6, Kalipuro, Banyuwangi, East Java

Reviews

8.8

Excellent

Rating 10 - Excellent. 50 out of 99 reviews" "
Rating 8 - Good. 35 out of 99 reviews" "
Rating 6 - Okay. 9 out of 99 reviews" "
Rating 4 - Poor. 4 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sal

Stayed 1 night in May 2023

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had very nice grounds with a lovely pool looking out over the water. The superior garden room was very nice and comfortable. The staff was also very friendly and helpful. Unfortunately, the beach was not good for swimming but it was otherwise a very pleasant property.
Stayed 1 night in Oct 2022

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great value and friendly staff
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Erdian, AU

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cottages are nice, the interior arrangement is okay, and has a beach view.
Stayed 1 night in Jul 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel in a lovely spot.
A real Javanese experience which was most enjoyable. Very good food and friendly attentive staff.
Stayed 3 nights in Jan 2020

8/10 Good

Jacalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good but could be better
Hotel has a great pool. Rooms were clean but no grudges which they really do need and only one key per room, not practical when traveling as couple. Left with choice in the morning when going for walk of taking key but means no air con for my partner who is sleeping, leaving door ajar so I can get back in or waking him to get in. None of the options are acceptable and hotel refused to provide second key even if extra deposit left.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Hermanto

Liked: Staff & service, property conditions & facilities
Good hotel near port but need improvements
This was our second stay at the hotel. Our last stay was last year and this year we were happy to find the hotel did huge renovations on their facilities which includes great swimming pool area (with infinity pool) and restaurant overlooking the beach. However, the food quality at the new restaurant was not as good as before. Breakfast was better before renovation. During dinner, our waiting time was very long (around 30 mins) for fried noodle and fried rice and the noodle tasted bland. We complained and the waitress offered us to change the menu. Since we didn’t want to change, she excluded the order from the bill, which we appreciated very much. Our second concern was the cleanliness. Room was clean in general, however there were few stains on the sheet. I asked housekeeping to change it and their response was quick. Third was the mattress. We stayed in twin rooms and one of the mattress’ spring had started to squeak. Overall, I like the hotel. Even though it is an older establishment, it has beautiful ground, felt homey and service from the staffs was great. I hope the management would pay attention to the issues above, not only invest and focusing on improving the physical look of the hotel but also the food quality and more importantly the room (e.g. mattress, sheets, towels, etc). Thank you
Stayed 1 night in Jul 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richard Quebec
Excellent for the price
Stayed 2 nights in Mar 2019
Response from Ikhwan - E-Commerce on 2 May 2019
Dear Mr Richard, Greetings from Ketapang Indah Hotel Thank you for your good respond We are waiting for your next stay with us Regards, Ikhwan E-commerce

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with best price
Nice place with best service in that area.
Stayed 2 nights in Feb 2019

4/10 Poor

Denise

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Poonam

Liked: Cleanliness, staff & service, room comfort
Value for money, great location
The hotel is value for money. The room was comfortable and the bathroom was clean and the shower was great. Unfortunately, the air con unit was poorly positioned in the room we had which meant it didn't cool down. Check in staff were very helpful and friendly. We ate in the hotel restaurant and the food was disappointing. We primarily stayed at this hotel for the Kawah Ijen tour, it was a superb location for this and being only 2km from the ferry port, it is also great to head over to Bali.
Stayed 1 night in Jun 2018
Response from Ikhwan-Ecommerce on 2 Aug 2018
Dear Poonam, Greetings from Ketapang Indah Hotel. We thank you for your comment and feedback. At Ketapang Indah Hotel we strive to provide the best service standard and your feedback regarding air conditioning and food have been relay to our team for further evaluation. We look forward to welcoming you back again in the future and just maybe have a chance to experience a new exciting menu. Sincerely, Ikhwan-Ecommerce

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
AC not really cool. toiletries need to be improved. Food so-so

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort type hotel - not much in the locality but great hotel, friendly staff and good food.
Response from Ikhwan - Ecommerce on 12 Apr 2018
Dear Mr Paul, Greetings from Ketapang Indah Hotel Thank you for having stay with us and giving a nice review, we are looking forward to welcoming you back here again on your next vacation plan Best Regards Ikhwan E-commerce

6/10 Okay

Graham

Just ok and no more.
Older traditional hotel. Quiet. Poor western breakfast. Room ok and comfortable. No WiFi in rooms.
Stayed 1 night in Nov 2017
Dear Mr Graham, Greetings from Ketapang Indah Hotel We thank you for your choice to stay at Ketapang Indah Hotel, Banyuwangi and again, thank you for your feedback. It can be our reference to upgrade either food quality or food choices. We wish we can serve and welcoming your next arrival Sincerely your, Nur Ikhwan E-commerce

10/10 Excellent

Brian, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in all of East Java
I have stayed in Ketah Pang Indah more than 10 times in the past year. The massage room is outstanding. The staff speak and understand English very well. The food, for this part of Indonesia is the best. And the gardens are a dream.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place and excellent breakfast.
Stayed 1 night in Aug 2017

8/10 Good

Edbert

Liked: Cleanliness, property conditions & facilities, room comfort
Decent but not the best in service.
So far it's been the 2nd time I've been here for business trip. Overall was a decent experience. However this 2nd time I had a delayed flight, although I know the hotel don't have to refund me the first night stay, but I was hoping that they would be able to cancel on complimentary or a discount to my stay as it was not really a delay under my control (i.e I was not late for my flight but it was delayed of flight by Garuda Indonesia). But either way overall was great.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless hotel with great restaurant
The hotel was beautiful and spotlessly clean. The restaurant was delicious and it was ideal to stay for a day while we visited Kawah Ijen.

10/10 Excellent

Rachel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to ferry terminal to Bali
This was our accom for our Mt Ijen climb. Hotel room was very value for money, spacious and clean. If you're heading to Bali after your climb, it's situated just next to the Ketapang Harbour. Just take note that most people climbing ijen will stay around Sempol instead.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great enough hotel in Banyuwangi
We stayed here on 18th Feb 2017. We got a price USD24.30 for Superior Room Garden Area+Breakfast. Room size 24 square meters: Length 6 M, Width 4 M with: 1 work table+1 chair,AC,29" TV Flat,1 table,Kingsize bed+2 big pillows+2 little pillows,telephone,mirrors,wardrobe,a suitcase and shoe rack,mini refrigerator,water heater+coffee+tea+sugar,tissue,2 bottle mineral water 660mL,2 cups,2 sandals,balcony room+chair+table,clothesline. Bathroom size: Length 2 M, Width 2.10 M with: wastafle,mirrors,2 towels,1 soap+1 shampoo+1 toothbrush+1 toothpaste, shower water hot/cold. Plus (+): - Great location, near to Ketapang harbour and downtown - Good breakfast - Great free wifi - Swimming pool - Garden - Playground - Beach behind the hotel Minus (-): - Bad smell from feed mill near the hotel
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8/10 Good

Hilary, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit far out of town but good place
Looks a little run down as you drive up but rooms were clean and staff friendly. Breakfast was typical Indonesian fare, choice could be better.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Probably one of the best in Bangyuwangi
Our stay was okay. Aircon was leaking excessively but not rectified, wasn't cool enough. Room was clean and comfortable otherwise. Hotel has basic facilities with pool and restaurants only. Food was not excellent bit sufficient. Massage was great..went twice in 1 day. Very good value, highly recommended

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great even though only stayed one night. The grounds of the were nice and the staff very helpful if you needed anything. Overall it was a good experience.

4/10 Poor

Ichiyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch out bed bugs
Staff are doing really basic and do a mechanical work. A lot of rooms at this accommodation so a lot of people are checking in and out all the time. I had to wait nearly 20 mins to check to wait long time. Only 2 people at the reception to processing. The room is basically clean that I thought originally. However I had bitten by bed bug(mites or fleas) all around my neck and knees and arms which I found 12 hours later checked in. We had 2 nights booking originally but cancelled 2nd night. Inconvenient location to town. Based at middle of no where. Unless you only goes the mountain with tour. Pool has really high chlorine contents. My eye were sore and had dry skin by chlorine.

10/10 Excellent

Kris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh, good location, good breakfast.
25k IDR away from train and ferry stations by taxi. Good breakfast, fresh feel in the rooms, good location if travelling by train to Surabaya. Good value for money.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best deal on a great hotel I've ever experienced. Breakfast buffet was also top notch.

8/10 Good

Hazel

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful hotel but lacking significant things
Beautiful hotel near the airport and jetty but a pity the breakfast is disappointing, rooms with many mosquito and wifi is hardly connect-able.

10/10 Excellent

Ankur, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel from my 30 day trip, 10 locations
You can walk to ferry or train station if desired.

8/10 Good

Mark, La Jolla, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff Customer Service!!!
We had a few staff that were really good and made our stay so much better. Mau at the Pool Bar was delightful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bayu, Semarang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Over all ok

8/10 Good

Casey, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good
The hotel is nice, beautiful grounds. The rooms are clean and well kept. Breakfast is a mixture of local and western cuisine, but the western options are terrible. The egg station made up for that however.

8/10 Good

Hengki, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden paradise in Banyuwangi
Nice hotel with great view

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, not so great neighborhood.
My lady and I stayed here to catch the ferry to Bali. The hotel is a nice compound and very beautifully laid out. Lots of immersion with nature and open whenever possible. However, the location it is situated is nothing exciting. This is a decent jump off point for your own travels, but the actually neighborhood is lacking. The hotel is great though.

10/10 Excellent

John, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was a great hotel. Facilities were good, staff were professional and helpful and the garden settings next to the shoreline were great. I would recommend staying here.

8/10 Good

Andreas

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Très bel hôtel , au calme , bonne restauration bien entretenu
Stayed 1 night in May 2023

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stopover place if you are on the road to Bali, as hotel is only 5 minute drive away from the port.Very quiet location
Stayed 1 night in May 2022

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder
Immer wieder gut, besonders das Frühstück Bufett, fehlt fast nichts ( okay :Müsli und Brot könnte besser sein.. aber wenn s Aktions Preis ist :unschlagbar. Die Lage nahe am Fährhafen und Bahnhof . Etwas weiter zum Zentrum
Stayed 3 nights in May 2022

8/10 Good

junrong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

INSAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett riktigt aradis
Ett riktigt paradis! Tyvärr fungerade ac knappt detta drar ner vitsordet
Stayed 5 nights in Feb 2020

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundum zufrieden .
Gerne immer wieder ...zumal jetzt mit dem neuen Pool und Frühstückshalle ein echter MEhrwert zu verbuchen ist . ..
Stayed 2 nights in Aug 2019

10/10 Excellent

Achmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel kerenn
Hotel yang tepat utk anniversary
Stayed 1 night in Oct 2019