Terrace/patio

Reviews of Be Mate Paseo de Gracia

3 out of 5
Be Mate Paseo de Gracia
Passeig de Gracia, 115, Barcelona

Reviews

9.4

Exceptional

Rating 10 - Excellent. 95 out of 115 reviews" "
Rating 8 - Good. 12 out of 115 reviews" "
Rating 6 - Okay. 3 out of 115 reviews" "
Rating 4 - Poor. 1 out of 115 reviews" "
Rating 2 - Terrible. 4 out of 115 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Asyah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ramon Bielsa - Rooms Division Manager on 22 Apr 2024
Dear Asyah,thank you so much for making a review of your stay. We are glad that you had a good time with us in Barcelona.Hope to see you next time! ;)

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the staff were super helpful answering questions before the trip and during our stay. Terrific location and the two bedroom apartment with terrace was a great place to relax!
Stayed 3 nights in Mar 2024
Response from Ramon Bielsa - Rooms Division Manager on 11 Mar 2024
Dear Christine,thank you so much for this wonderful review of your stay, we are super happy to read that your time here was unforgettable! It has been a huge pleasure hosting you, we really hope to see you again in the future.Best regards,

10/10 Excellent

Manjeri, Richardson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best location ever - right in the middle of the happening “Eixample” area of Barcelona. We had a wonderful stay at this hotel during our recent family vacation with 4 adults. Cannot think of anything negative to say. Would highly recommend staying here.
Response from Ramon Bielsa - Rooms Division Manager on 17 Jan 2024
Dear Manjeri,thank you so much for taking your time to write this wonderful review about your stay in Be Mate. We are delighted to see that you had an amazing experience and that you enjoyed our location. For us it has been a big pleasure hosting you and we hope to see you again in the future! :DBest regards,

6/10 Okay

Bracton B., Smithville

Travelled with family, Travelled with partner
Disliked: Amenities
Stayed 5 nights in Dec 2023
Response from Ramon Bielsa - Rooms Division Manager on 17 Jan 2024
Thank you for sharing your opinion about Be Mate Paseo de Gracia, we hope to see you again in the future!Best regards,

4/10 Poor

yuqing

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The bedding sheet and pillow is not clean, has several old stains. The location is good and it’s quiet. Front desk is easily to get on hold. But they do store your luggage in the lobby, does not feel safe
Stayed 2 nights in Dec 2023
Response from Yasmin - Front Desk on 10 Jan 2024
Dear Yuqing,Thank you for taking your time to share your experience in Be Mate Paseo de Gracia.All of our team is very happy to see that you enjoyed our centric location and the attention of our staff.In Be Mate, we take very serious the cleaning of the apartments and we make sure that all the linen is in the best status, that is why our housekeeping manager supervise them daily to double check them before handing them out.Regading your luggage, in our building we do not have a lot of storage space. In your particular case, you were a group of 3 big apartments with a lot of luggage that exceeded our capacity. Therefore it was in the reception area supervised by us as we are here all the time in front of them, completely secured. This is an extra service that we are giving to our guests completely for free.For us it has been a fantastic pleasure hosting all of your group and we really hope that you enjoyed Barcelona as much as we do. Hope to see you again in the future. Kind regards,Yasmin - Front Desk

10/10 Excellent

Elena

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023
Response from Ramon Bielsa - Rooms Division Manager on 5 Jan 2024
Estimada Elena,muchísimas gracias por esta maravillosa valoración. Estamos encantados de ver que disfruto de su estancia con nosotros. Le esperamos para más aventuras en Barcelona!

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, room comfort
Great location
Great location in the centre of Barcelona. Room was a reasonable size, comfortable and functional. Reception is only open between 10am and 6pm. I was there for work so was never at the hotel between those hours. Not really a problem as they communicated well through WhatsApp. I stay here again.
Stayed 3 nights in Nov 2023
Response from Yasmin - Front Desk on 13 Nov 2023
Dear Jonathan,Thank you for your review.We are happy to know that you had a nice stay with us.We hope to see you soon back!Kind regards,

8/10 Good

Lisabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The BeMate location in Barcelona was safe and walkable to many top locations. The apartment was spacious for four of us and bright and clean. We would definitely choose to stay there again the next time we are in Barcelona.
Stayed 3 nights in Jul 2023
Response from Yasmin - Front Desk on 10 Nov 2023
Dear Lisabeth,Thank you for your review.We are glad that you had a nice overall stay with us.See you soon!

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family and I had the most wonderful stay here. The girls at the front desk are so lovely! Apartments are very spacious and clean. I would definitely return.
Response from Yasmin - Front Desk on 4 Nov 2023
Dear Angela,Thank you for your review.It was a pleasure having you here.We are delighted to know that you enjoyed our apartment and service.We are looking forward to seeing you soon back in Barcelona.Best regards,Yasmin

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Yasmin - Front Desk on 4 Nov 2023
Dear Michael,Thank you for your excellent review.We hope to see you soon again in the city.Best regards,Yasmin

2/10 Terrible

John

Stayed 6 nights in Oct 2023
Response from Ramon Bielsa - Rooms Division Manager on 26 Oct 2023
Dear John,thank you for taking your time to share your opinion. We take this reviews a lot in consideration to try to improve our service day by day, we are a bit sad to see that we were not able to succeed your expectations. All of our team will be always at your disposal for anything you need and we really hope that you had a wonderful time in Barcelona.Best regards,

10/10 Excellent

Pierre

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, amazing neighborhood. Will stay again.
Stayed 2 nights in Oct 2023
Response from Ramon Bielsa - Rooms Division Manager on 26 Oct 2023
Dear Owen,thank you so much for taking your time to evaluate your stay with this excellent mark. It has been a pleasure hosting you and we hope to see you again in the future! :DBest regards,

6/10 Okay

Skylar

Travelled with group
Liked: Cleanliness
This area was supposed to be a nice and quiet area, however, the restaurant nearby still can make some kind of noise in the evening, close the windows then. As for safety, I think it is, but! My friend’s bag was almost grabbed by a thief while she was having breakfast, luckily she acted fast and the neighbor were helping to stop. As for our room, remember, DO NOT book room, DO BOOK apartment, I didn’t know that was a huge difference, the room was so small that we didn’t have space to open our luggage :( The daily cleaning was good though.
Stayed 1 night in Oct 2023
Response from Yasmin - Front Desk on 14 Oct 2023
Dear Skylar,Thank you for your review.We are sorry about what happened to you in the surroundings. This area is in the city centre of Barcelona which as any other place you have to take care of your belongins specially if you are in a terrace with your bag.Regarding your reservation, we have rooms and apartments. In your case you had a room but we always recommend to have an apartment if you are bringing a lot of luggage. However the apartments are normally fully booked and you have to reserve it with some time to have one.We are happy that you enjoyed our cleaning.Kind regards,Yasmin - Front Desk

8/10 Good

Owen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ramon Bielsa - Rooms Division Manager on 26 Oct 2023
Dear Owen,thank you so much for taking your time to evaluate your stay. It has been a pleasure hosting you! :DBest regards,

2/10 Terrible

Dalal

Stayed 7 nights in Aug 2023
Response from Ramon Bielsa - Rooms Division Manager on 26 Oct 2023
Dear Dalal,Thank you for sharing your opinion with us. We are quite surprised about this low score about your stay and we will be more than happy to read your comments to improve our service. We will be pleased to help you in anything you need.Best regards,

10/10 Excellent

Pascale, Dallas

Liked: Cleanliness, property conditions & facilities
Great hotel
Stayed 3 nights in Aug 2023
Response from Melisa R. - Front Desk on 7 Sept 2023
Dear Pascale, Thank you for your review!We hope to see you soon!Best regards, Melisa R. - Front Desk

10/10 Excellent

Sukhminder

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023
Response from Melisa R. - Front Desk on 7 Sept 2023
Dear Sukhminder,Thank you for your review!We hope to see you soon!Best regards, Melisa R. - Front Desk

10/10 Excellent

Ruth

Stayed 3 nights in Aug 2023
Response from Melisa R. - Front Desk on 7 Sept 2023
Dear Ruth, Thank you for your review. We hope to see you soon!Best regards, Melisa R. - Front Desk

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is spacious and clean. Close to the metro and busses, and great things to walk to close by. The communication was clear and concise and they are responsive to needs. Highly recommended
Stayed 5 nights in Jul 2023
Response from Yasmin - Front Desk on 5 Aug 2023
Dear Robert,Thank you for your excellent review.We are glad to know that you had a good time here enjoying our services and location.We are looing forward to see you soon.Best regards,Yasmin - Front Desk

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful 2 room apartment with a simple but functional kitchen. Perfect for a family of four. Apartment is located in a great neighborhood very near a Metro station. Walkable to lots of restaurants and two Dalí buildings.
Stayed 4 nights in Jul 2023
Response from Yasmin - Front Desk on 4 Aug 2023
Dear John,Thank you for sharing your experience.We are delighted to know that you had a good time with us enjoying the apartment and its surroundings.We hope to see you soon back!Kind regards,Yasmin - Front Desk

8/10 Good

Alex

Travelled with family
Liked: Room comfort
great location, comfy beds, bad smell
Location is great and the beds were really comfy, even the couch bed (pull-out)! However....There was a terrible smell of sewage/coming from the AC vents which greeted us every time we returned to the apartment. I do not know if this is the same for every apartment but it did affect our stay.
Stayed 4 nights in Jul 2023
Response from Ramon Bielsa - Rooms Division Manager on 2 Aug 2023
Dear Alex,thank you so much for your review of your stay in Be Mate and share your experience with other guests. We are glad you enjoyed our location and the comfortable beds.Regarding the smell, we will check exactly what it had happened. In summertime there is a lot of humity in Barcelona and this is an old building from the 1901. Could be that the sewage left some hedor due to the high temperature of these days, but in any case our housekeeping team has already work on that. It might be something of this exact apartment. Thank you so much for letting us know.It has been a great pleasure hosting you, we hope to see you again in the future.Best regards,

10/10 Excellent

aleen

Stayed 3 nights in Jul 2023
Response from Ramon Bielsa - Rooms Division Manager on 22 Aug 2023
Dear Aleen,Thank you so much for this gret score! Hope to see you again soon!Best regards,

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, room comfort
Great service. Very spacious. Very clean and stylish
Stayed 1 night in Jul 2023
Response from Yasmin - Front Desk on 22 Jul 2023
Dear Ernest,Thank you for sharing your experience.It was a pleasure having you with us. We hope to see you soon!Yasmin - Front Desk

10/10 Excellent

Dyuti

Travelled with family
Liked: Cleanliness, room comfort
5 stars
Excellent location, great reception, accommodated our early check in which as much appreciated! Highly recommend!
Stayed 1 night in Jul 2023
Response from Front Desk on 14 Jul 2023
Dear Dyuti, Thank you very much for sharing such a warm review regarding your recent stay, we will share it with the rest of team. It has been a pleausre hosting you and hope to see yo back in a near future. Best regards,Husni Khan

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, room comfort
Our apartment was beautiful and spacious as well as in a gorgeous location. The beds were extremely comfortable. The apartment was well stocked with everything we needed. I think the only complaint was the check in process - there isn’t anyone working the desk until late morning so we couldn’t drop our bags and had to spend money going to a sister hotel to store our bags and then again to move our bags to the new hotel. Also the check in sign and directions could be more clear as it’s confusing where to go and what to do when checking in. Other than that we had a fantastic stay and would stay there again.
Stayed 2 nights in Jun 2023
Response from Ramon Bielsa - Rooms Division Manager on 29 Jun 2023
Dear Stacie,thank you so much for this great score in your review of your last stay with us in Barcelona and sharing your experience with other travellers. We are glad that you felt super comfortable in our apartment. We take note about your comments regarding the directions and we will work about it! Hope to see you soon,

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, room comfort
Spacious, clean, great views, great location
We truly loved our stay at Be Mate. The main person we interacted with at the reception was Ramon, who is one of the nicest and most helpful people we met at a hotels.com booking. Since this was a relatively small occupancy facility, we felt we got personalized attention. Ramon showed us around the amenities, including how to operate a not so straight forward fresh coffee machine that brewed tasty coffee. On the day of our departure, Ramon personally met us out front and called a few taxis for our large family group. The units are spacious and well maintained. Everything was in good working order. The internet connection was fast and sufficient. The beds and couches were very comfortable. We really appreciated the location. Just steps from fancy shops and more low key stores as well. There is a very tasty Tapas place within walking distance, and the subway station is steps from the building. Easy to get taxis here too. The views from the roof are beautiful, and the furniture makes it very conducive for hanging out and enjoying the outside. I highly recommend staying here. If I’m lucky to get back to Barcelona soon, I would definitely consider staying here again!
Stayed 2 nights in May 2023
Response from Yasmin - Front Desk on 28 May 2023
Dear Corey,Thank you for sharing your excellent experience with us.Ramon will be very happy to hear about this.It was a pleasure having you here at Be Mate. We are delighted to know that you enjoyed all the facillities, services and surroundings which made a difference in your stay.We are waiting for you to come back soon!Best regards,Yasmin - Front Desk

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
Well-located, comfortable apartment
Exceptionally well-located apartments in a very walkable part of the city. The staff was very gracious and helpful in answering all of our questions.
Stayed 3 nights in May 2023
Response from Ramon Bielsa - Rooms Division Manager on 25 May 2023
Dear Elizabeth,thank you so much for this amazing review of your experience in our building during your stay in Barcelona. Comments like yours makes us very happy and proud to keep working everyday to give our guests the best service as posible. We are glad that you enjoyed our location and our staff.For us it has been a great pleasure hosting you, we hope to see you soon! :DBest regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Large, comfortable apartment in great Barcelona neighborhood. Great base for a work or leisure trip. Easy access to the metro, and endless things to do nearby.
Stayed 4 nights in May 2023
Response from Ramon Bielsa - Rooms Division Manager on 21 May 2023
Dear Anonymous,thank you so much for this wonderful review! We are really happy that you enjoy our apartment for your stay in Barcelona. We consider ourselves very lucky to be in the heart of the city and being surrounded by great restaurants, bars and tourist attractions. It has been a pleasure hosting you and we hope to see you soon!Best regards,

6/10 Okay

James

Liked: Property conditions & facilities
No staff. Very do it yourself! Clean. Well maintained.
Stayed 1 night in May 2023
Response from Ramon Bielsa - Rooms Division Manager on 16 May 2023
Dear James,thank you for your comments about your stay. We would like to remind you that we have our front desk service everyday from 10h to 18h in the P floor of the building, giving a service that lots of other apartment places do not offer. Our team is always at your disposal, even when the reception is closed with our emergency line.It has been fantastic hosting you, we hope to see you in another time! :DBest regards,

10/10 Excellent

Kristin, Houston

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2023
Response from Ramon Bielsa - Rooms Division Manager on 5 Jun 2023
Dear Kristin,thank you so much for your fantastic review! We are glad that you had a great time here, it has been a huge pleasure to host you.We hope to see you soon,

10/10 Excellent

Abolhassan

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from Ramon Bielsa - Front Desk Manager on 25 Apr 2023
Thank you so much for this great score! We are super happy that you had a good time here! :DSee you next time!

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything about the stay was perfect. The staff is amazing & very helpful.
Stayed 7 nights in Mar 2023
Response from Front Desk on 27 Mar 2023
Dear Jeremy, Thank you so much for sharing your experience with us and other travellers. We are super happy to see that you enjoyed your stay with us and that you would love to repeat on your next visit in Barcelona! It has been fantastic hosting you, we hope to see you soon for some more new adventures. Best regards, Husni Khan

10/10 Excellent

Evgeniya

Stayed 3 nights in Feb 2023
Response from Ramon Bielsa - Front Desk Manager on 28 Mar 2023
Wow! Thank you so much for this great score on your review of your stay in Be Mate Paseo de Gracia.We are glad that you had a good time here and we hope to see you again in the future! :DBest regards,

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023
Response from Ramon Bielsa - Front Desk Manager on 25 Feb 2023
Dear Peter,thank you so much for this wonderful score about your stay with us! We are glad you enjoyed a lot and we hope to see you soon for some more new adventures in our city! :DBest regards,

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, room comfort
Excellent
We had booked 4 rooms total for 1 night, and everyone was very satisfied. We want to comment on Husni, Ramon and Helena for going above and beyond to help us checked in quickly and made our stay perfect. Husni was especially very friendly, professional and patient with us. Thank you.
Stayed 1 night in Dec 2022
Response from Husni Khan - Front Desk on 18 Jan 2023
Dear Danny, Thank you very much for this incredible review regarding your recent with us. It's a huge pleasure to read that our staff members made you feel comfy and made your stay even better. Thank you again for mentioning our service provided during your stay and hope to see you again for a bit larger stay. Best of our wishes for the new year. Kind regards,

10/10 Excellent

Kathleen

Liked: Cleanliness, room comfort
Perfect in Gracias
Great location, rooms clean and very comfortable and minimal street noise. Delightful stay!
Stayed 4 nights in Jan 2023
Response from Husni Khan - Front Desk on 10 Jan 2023
Dear Kathleen, Thank you very much for your time to write this excellent review. We are very happy to read that you have enjoyed our facilities and felt comfy. Best of our wishes for the new year.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, room comfort
Great for stay with 2 kids
Our stay here was wonderful. Had a 2 bedroom so kids could have their own space. It was spacious, clean, and great location without being too loud. Staff was friendly and helpful also.
Stayed 5 nights in Dec 2022
Response from Husni Khan - Front Desk on 10 Jan 2023
Dear Dustin, Thank you very much for your time to write this excellent review. We are very happy to read that you have enjoyed our facilities with your kids and felt comfy with our staff. Best of our wishes for the new year.

10/10 Excellent

Diana

Stayed 1 night in Dec 2022
Response from Ramon Bielsa - Front Desk Manager on 29 Dec 2022
Dear Diana,Thank you so much for this great score! We are glad you had a great time here with us and we hope that you enjoy our city! :DBest regards,

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, room comfort
Barcelona 22
Great location beautiful town plenty of room accommodations exceeded my expectations
Stayed 3 nights in Oct 2022
Response from Husni Khan - Front Desk on 25 Oct 2022
Dear Anthony, Thank you very much for your time to write a review related with your recent stay. We are very happy to ready that we have exceeded your expectations, it's always our aim, to make our guests feel as much comfy as possibel in our facilities. Hope to see you back very soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Well located and nicely furnished
Stayed 1 night in Oct 2022
Response from Husni Khan- Front Desk on 10 Oct 2022
Dear Michael, Thank you very much for your time to write a review. As you have highlighted, our location is very convenient for all kind of tourisits and our apartments are fully equipped to make your stay more comfy. Hope to see you back in a near future. With best regards,

10/10 Excellent

Demetrios, Beverley Park

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment in a great area. It was like living at home.
Stayed 7 nights in Sep 2022
Response from Husni Khan -Front Desk on 4 Oct 2022
Dear Demetrios, Thank you very much for living review regarding your recent stay with us. We are very happy to read that you have felt like at your own home. It's a huge pleasure to read that. Hope to see you soon in your new home! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022
Response from Ramon Bielsa - Front Desk Manager on 30 Sept 2022
Thank you so much for this great review!We are very happy that you had a great time here, it has been fantastic hosting you. All the best,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Excellent apartment and staff! Great experience and location.
Stayed 4 nights in Sep 2022
Response from Husni - Front Desk on 17 Sept 2022
Dear Guest, Thank you very much for your time to leave a review regardig your recent stay. For us is always a pleasure to make the guests feel comfortable as their own home. With best regards, Husni

10/10 Excellent

kaylynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nicely distributed and big room! Amazing and kind staff
Stayed 1 night in Sep 2022
Response from Ramon Bielsa - Front Desk Manager on 15 Sept 2022
Dear Kaylyn,thank you so much for taking your time to write us a review of your experience in Be Mate and share it with other travellers who may be looking for a place to stay in Barcelona. We are delighted to see that you had a great time and enjoyed a lot your time here.For us it has been a big pleasure hosting you.Do not hesitate in texting us for anything you may need,Best regards,Ramon Bielsa - Front Desk Manager

10/10 Excellent

Meredith

Stayed 3 nights in Sep 2022
Response from Ramon Bielsa - Front Desk Manager on 9 Sept 2022
Dear Meredith,thank you so much for this amazing score! We are glad you enjoyed your stay here with us, it has been a fantastic pleasure hosting you. We hope to see you again soon in our sunny and beautiful Barcelona :DBest regards,Ramon Bielsa - Front Desk Manager

10/10 Excellent

Ian

Stayed 3 nights in Sep 2022
Response from Ramon Bielsa - Front Desk Manager on 9 Sept 2022
Dear Ian,thank you so much for this amazing score! We are super happy that you had a great time during your stay in Be Mate Paseo de Gracia and we hope to see you soon for some more new adventures.Best regards,Ramon Bielsa - Front Desk Manager

10/10 Excellent

Rusudan

Travelled with family
Liked: Cleanliness, room comfort
Great stay-great apartment
This hotel offers a great location and everything you could possibly need in the rooms. We booked a one bedroom apartment for a family of there. The kitchen had all the utensils and electronics you could need to prepare all kinds of meals, from the most simple breakfast to an elaborate oven roasted chunk of meat. The apartment came with a washer/dryer, which we had trouble figuring out at first until we realized that the seeing we were using leaves the clothes a little ramped because it assumes you want to iron them right after and the humidity helps with wrinkles. Having said that, i couldn't figure out how to completely dry the clothes regardless of the setting we used. Sadly, we had to pack some clothes that were still a little wet. Ramon and Husni in the reception area were extremely helpful. I've used this property before in both Spain and Mexico city. We are fans of their Room Mate line of hotels as well.
Stayed 5 nights in Aug 2022
Response from Be Mate Team on 26 Aug 2022
Dear Rasudan, Thank you very much for your time to write this wonderfull review. As you have highlighted our location is very convenient, being located in the most emblematic avenue of the city. We will have a look in the issue of the washing/dryer machine you have mentioned as soon as possible in order to solve it for future guests and hopefully we see you here back again very soon. It was such a pleasure to host the family and we are very happy to read also you have mentioned our staff, they are our main engine ;)

2/10 Terrible

Shannon

Stayed 3 nights in Jul 2022
Response from Ramon Bielsa - Front Desk Manager on 9 Aug 2022
Dear Shannon, we are deeply sad to see this low score you left on Hotels.com and that we couldn't achieve your expectations. Our main goal is to have all of our guests as much as comfortable and happy in a place perfect to recover all the energy that our city needs and to feel well cared by our friendly and attentive staff. For us it is quite difficult to understand this score and our main intention is always to try to make our guest repeat their experience. We consider that we are working hard day by day to offer an outstanding service and apartments and this can be reflected in the hundreds of reviews online of our guests. We just want to say that for us it was a pleasure hosting you and we wish you a great way back home. Best regards, Ramon Bielsa - Front Desk Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Perfect stay!
Our stay was perfect! The concierges were so friendly and went above and beyond to get our room ready early, help us catch a taxi, and even track down a delivery repair center. Our apartment was clean, spacious, and bright. Thanks!
Stayed 1 night in Aug 2022
Response from Husni Khan -Front Desk on 8 Aug 2022
Dear Jennifer, Thank you very much for your time to write a review. We are very happy to know that you had a great time in our property and enjoyed our beautifull city. As you have highlighted, our staff is our main engine, who is there on daily shift to make the guests stay more comfortable. Hope to see you back very soon.

10/10 Excellent

yael

Travelled with family
Liked: Cleanliness, room comfort
Great apartment in Barcelona
Good location, nice and comfortable apartment, and friendly helpful staff!
Stayed 1 night in Jul 2022
Response from Clarisa - Front Desk on 3 Aug 2022
Dear Yael, Thank you so much for this amazing review! Thanks also for mentioning our amazing location, close to every major spot in the city, and our great facilities. Our staff is really happy to read that you enjoyed your stay. We hope to see you soon at your new home in Barcelona! Kind regards,