Barnes Holidays

Good Service and Clean the Staff was very welcoming!

Really nice hotel with one major issue during our stay. With the weather being in the mid to highs 30s the air conditioning was down and not working at all. A complimentary drinks was offered by way of apology but that really didn’t help with the room being roasting with no window to open. Staff were understandably stressed at the amount of complaints they were facing from guests who wanted to cancel their reservations due to this matter. This did make check in a very long drawn out experience.

This location is very nice. It’s clean, smells good, and is super close to the train. My husband and I brought our daughters age 17 and 13. We had a fully booked trip of seeing all the things… and this location was safe, clean, and nicely by public transportation. We didn’t spend a ton of time at the hotel specifically but the rooms were adorable and clean. A great size I imagine, given the price. We were really happy and I’d recommend this location.

Good value good location would come again

Nice new hotel conveniently located a short walk from Victoria station. Spacious room (upgraded to accessible room with an external window). Appreciated the generous breakfast included. Overall a very positive stay, just a few areas to look into: - Bizarre, complicated WiFi login and password written on hotel information sheet by receptionist that didn’t work (tried a few times). Why not use industry standard, such as surname/room number? - soundproofing was ok, we could hear people talking as they walked along the corridor, and luckily no-one either side of us. However, there was a very audible sound of running water behind the walls all night, see possible explanation from google below*. - Breakfast was busy and, while there was plenty of food to help yourself to, and frequent cleaning away of dishes, some of the serving spoons were very greasy from the many hotel guests handling them. Suggest hand sanitisers on entry and more napkins. - The coffee dispensed in the three machines tasted awful. Could have been the milk, or the blend of coffee, water and milk in a cappuccino. I tried two machines, as one looked like it had a decaf label on it. *possible explanation from google: Building Material: Many modern hotels use lightweight PVC drainpipes rather than old-school heavy cast iron. PVC transmits the sound of rushing water, which can sound loud like a "waterfall".