Basalt Hotels

"Very friendly staff."

"Very clean room. Close to Main Street."

"Very disappointing stay – not the luxury experience advertised. I have stayed at this property previously and have also stayed at many luxury hotels and resorts around the world. Unfortunately this stay did not reflect the standard expected from a property promoted as luxury accommodation. There were multiple maintenance issues with the villa. The spa continually drained and would not hold water above the jets, meaning it could not be used properly. The oven was not functioning and had been replaced with a microwave, the hairdryer was broken, and all TV remotes had flat batteries. When we went to reception we were simply handed batteries to replace ourselves. We also called the after-hours number twice regarding the spa not working and received no response. At checkout the manager knocked on our door exactly at 11am while we were doing a final check before leaving. Instead of addressing the issues or the lack of response the previous evening, we were told the room needed to be vacated immediately and the manager remained outside the doorway waiting, which created a very uncomfortable interaction. To make matters worse, the public response posted by management online does not accurately reflect what occurred during our stay. Unfortunately this experience was extremely disappointing and not the standard we had experienced here previously."

"Eddy was a great host. The place was lovely. "

"Our room was modern, large and clean . The location was within easy walking distance to the shops and Lake Daylesford. Would love to stay again. "

"This little cottage is ideally situated off the main rd and close to water and parkland. It is thoughtfully presented with all ammenities considered. It is quiet and peaceful and we would definitely recommend a stay at Sparkling Cabin Springs."

"If you'd like to live the faulty towers experience, then this may be the place for you. Issues from the get-go when trying to check in, wrong phone numbers/no one on site, incorrect room/s, getting the run-around, and other guests being assigned the same room."

"The hotel was beautiful and as presented, it is in a picturesque areas. Amazing place to stay for a quick getaway."

"Easy parking, and close to Woolworths and the town, room had clean bed and towels, although the cutlery and water was dirty. "