A127 Southend Arterial Road, Pipps Hill, Basildon, England
Reviews
6.4
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 106 out of 699 reviews" "
10 - Excellent
106
Rating 8 - Good. 219 out of 699 reviews" "
8 - Good
219
Rating 6 - Okay. 155 out of 699 reviews" "
6 - Okay
155
Rating 4 - Poor. 110 out of 699 reviews" "
4 - Poor
110
Rating 2 - Terrible. 109 out of 699 reviews" "
2 - Terrible
109
6.8/10
Cleanliness
7.6/10
Staff & service
6.0/10
Amenities
5.8/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
8/10 Good
Peter
22 Apr 2024
Liked: Cleanliness, staff & service
Very close to A127 which is handy but it can also be noisy though not the Hotel's fault.Very close to large Retail Park (Pipps Hill) which is useful for food. Guests need to be reminded of the need not to slam doors at any time particularly at night, slightly annoying that parents allow their children to run around in the dining area. O therwise accomodation suitable for my needs.
Peter
Stayed 4 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Thank you Peter for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.
Tired. Room was very cold on arrival and took a long time to war up. I tried ringing reception but got no answer.
The entrance outside the room was unsafe to get in or out of and I nearly fell over several times. Number 6 room. Outside the concrete path directly at the door was lifted and made getting in and out difficult, a health and safety issue.
Anita
Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Thank you Anita for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.
4/10 Poor
Imole
7 Jan 2024
Imole
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Thank you Imole for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.
Thank you David for your feedback. We are pleased to hear that you have enjoyed your stay. We hope to welcome you again soon.
8/10 Good
Verified traveller
Business traveller
22 Nov 2023
Liked: Cleanliness, staff & service, room comfort
Good value, clean and warm
It was fine for the money. The first room they offered me had not been cleaned but they quickly sorted me out with another one. Very friendly and helpful staff. It felt a bit soulless on a cold November night but it served it's purpose - an affordable, clean, warm bed for the night.
Verified traveller
Stayed 3 nights in Nov 2023
Response from General Manager on 24 Nov 2023
Thank you for your feedback. Please accept our sincerest apologies for the error with the first room. We are pleased to hear that our team has looked after you well during your stay. We hope to welcome you again soon.
The property is very dated. I think they have long-term guests staying here as there are a lot of personal effects outside the rooms. The rooms look clean but on closer inspection, my attention to detail is needed. Breakfast is plentiful and cooked to order. The staff is very pleasant.
Tracey
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you Tracey for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We are happy to hear that you have enjoyed your breakfast with us and our team has look after you well during your stay. We hope you will give us another opportunity to better serve you in the future.
10/10 Excellent
Joshua-brandon
Business traveller, Travelled with group
7 Nov 2023
Was lovely room was very clean and price was good would definitely stay again thank you
Joshua-brandon
Stayed 1 night in Nov 2023
Response from General Manager on 9 Nov 2023
Thank you Joshua-Brandon for your feedback. We are pleased to hear that you have enjoyed your stay and we look forward to welcome you again soon.
2/10 Terrible
Scott
31 Oct 2023
Scott
Stayed 1 night in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you Scott for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.
8/10 Good
Oliver
Business traveller
27 Oct 2023
Liked: Cleanliness, staff & service, room comfort
I was very happy with the hotel stay, it was ideal for the venue which i needed to go too.
The only small negative thing was that there was no electrical socket near to the bed.
Oliver
Stayed 3 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you Oliver for your feedback. We have taken onboard your feedback and will work on further improvements. We are pleased to hear that you have enjoyed your stay. We hope to welcome you again soon.
Thank you Ades for your feedback. We are pleased to hear that you have enjoyed your stay. We look forward to welcome you again soon.
6/10 Okay
Carl
20 Oct 2023
Carl
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you Carl for your ratings. We hope you will give us another opportunity to better serve you in the future.
6/10 Okay
John
Business traveller
19 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Tired
Tired but clean
John
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you John for your feedback. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.
6/10 Okay
R
9 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
R
Stayed 1 night in Oct 2023
Response from General Manager on 12 Oct 2023
Thank you R for your ratings. We hope to welcome you again soon.
Thank you Peter for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.
At Reception asking 100£ deposit if any damages so they deduct, its motel type,
khalid
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Thank you Khalid for your feedback. Please accept out sincerest apologies that some of your expectations were not met during your stay. An automated email was sent upon confirmation advising of the pre-authorisation. We hope you will give us another opportunity to better serve you in the future.
6/10 Okay
Paul
24 Sept 2023
Liked: Staff & service
Paul
Stayed 1 night in Sep 2023
Response from General Manager on 27 Sept 2023
Thank you Paul for your ratings. We hope to welcome you again soon.
6/10 Okay
Caroline
17 Sept 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Good for the price
For the price - it’s very good value, but it is very basic and quite dated.
The ladies at reception were fantastic!
Caroline
Stayed 2 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Thank you Caroline for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will continue to work on improvements. We are pleased to hear that our team has looked after you well during your stay. We hope to welcome you again soon.
The carpet smelled like vomit. The room didn't have Aircon so we almost had a heat stroke and lastly you could hear everything through the walls and the couple next door to us were drinking and talking loudly until 5.45am so we didn't get much sleep
Marlena
Stayed 1 night in Sep 2023
Response from General Manager on 12 Sept 2023
Thank you Marlena for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. Please kindly inform our 24/7 reception team with any challenges during your stay and our team will gladly assist. We hope you will give us another opportunity to better serve you in the future.
4/10 Poor
Jonathan
6 Sept 2023
Disliked: Property conditions & facilities
Needs a good up grade
Jonathan
Stayed 2 nights in Sep 2023
Response from General Manager on 8 Sept 2023
Thank you Jonathan for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work towards further improvements. We hope you will give us another opportunity to better serve you in the future.
Thank you Thomas for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.
10/10 Excellent
Jeffrey
Travelled with family
28 Aug 2023
Liked: Cleanliness, staff & service, room comfort
Quick bit of comfort for a short stay in Basildon.
Parking was available extensively and it was convenient to register the vehicle.
There's a great menu at the restaurant and the food was tasty.
The reception staff were welcoming warm and friendly.
Overall I'm pleased with how my stay went at the Hotel Campanile.
The room was comfortable and warm and it had excellent ventilation.
It was quaint in its layout with a welcoming porch that was entered into by a quirky walkway.
Facilities like tea and coffee in the room made the stay over night more enjoyable.
There was a great selection of channels of a wide-screen television with high-definition.
The location of the room was convenient as it was close to the where service was good.
The facilities in the room appeared simple but the standards were acceptable.
The linens were clean and fresh towels were provided the stay went very well.
The nearby roads continued to be busy however there was quiet enough for a sound sleep.
As the hotel was respectably convenient, it remains as a place worth noting for a short stay.
Jeffrey
Stayed 1 night in Aug 2023
Response from General Manager on 4 Sept 2023
Thank you Jeffrey for your feedback. We are pleased to hear that you have enjoyed your stay. We hope to welcome you again soon.
Absolute disgrace from the moment we pulled up outside!
- run down
- very dirty
- damaged furniture
- very hard and small bed
- very small room and bathroom
- very dirty restaurant
- very bad service upon arrival
This place should be closed down it looks like it attracts people that are paying for their rooms by the hour! It is absolutely disgusting!
Vicky
Stayed 4 nights in Aug 2023
Response from General Manager on 28 Aug 2023
Thank you Vicky for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.
4/10 Poor
Lee
23 Aug 2023
Lee
Stayed 1 night in Aug 2023
Response from General Manager on 13 Sept 2023
Thank you Lee for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.
Thank you Aysha, for your feedback. We look forward to welcoming you back in the future.
8/10 Good
Felicity
Travelled with family
13 Aug 2023
Liked: Cleanliness, staff & service
This was a perfect budget hotel. Looks like a slightly run-down motel and the room was small so the wardrobe was in the bathroom, but we wanted a comfy bed for the night and that's what we got. V comfy. Staff great. No frills.
Felicity
Stayed 1 night in Aug 2023
Response from Tracey on 16 Aug 2023
Thank you Felicity for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.
Never again! To noisy, to cold and we are in August, you can hear all the cars that are passing on the route.
We had two beds in the room, one was different , one normal. The pictures of the site looks so good, but in reality no.
Roxana
Stayed 1 night in Aug 2023
Response from General Manager on 11 Aug 2023
Thank you Roxana for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.
There was insects in our room and at 04:30 I was awaken by shouting from another room. Also whilst waiting for a taxi in the car park a stranger on his balcony with food in his hand shouted at me “Alright mate” Not good…… Would not stay again 😡
Kevin
Stayed 1 night in Jul 2023
Response from General Manager on 31 Jul 2023
Thank you Kevin for feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.
Thank you Sharon for your ratings. We look forward to welcome you again soon.
4/10 Poor
ANDREW JAMES
Business traveller
27 Jul 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Dated and in need of updating. The basin was cracked. Shower control stiff and unable to adjust. Furniture not in best of condition. Price too high for conditions.
Food good but not a good selection.
With it's position road noise was a problem.
ANDREW JAMES
Stayed 1 night in Jul 2023
Response from General Manager on 31 Jul 2023
Thank you Andrew for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on improvements. We hope you will give us another opportunity to better serve you in the future.
10/10 Excellent
Colin
24 Jul 2023
Colin
Stayed 2 nights in Jul 2023
Response from General Manager on 31 Jul 2023
Thank you Colin for your ratings. We look forward to welcome you again soon.
For the £130 you expect some kind of value for money.. but honestly if i view the room beforehand i would never of booked it. Absolutely needs a revamp to say the least.
And the Audacity to ask for a 100 pound deposit is a cheek as the room could not of been made worse if you tried.. lets see if i fet my 100 back as we made the room cleaner than we arrived..
John
Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Thank you John for you feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.
Thank you for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.
8/10 Good
Brian
5 Jul 2023
Liked: Staff & service
Over all very helpful staff and rooms were very clean. Property looked to be in need of repairs.
Brian
Stayed 12 nights in Jun 2023
Response from General Manager on 7 Jul 2023
Thank you Brian for your feedback. We are pleased to hear that our team has looked after you well during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.
Room smelt of smoking. Asked for another room which was provided. The condition of this room was awful, with chipped furniture. Decided not to stay there and requested a full refund which was approved. Would definately not stay there.
Robert
Stayed 4 nights in Jun 2023
Response from General Manager on 19 Jun 2023
Thank you Robert for your feedback. Please accept our sincerest apologies that your expectations were not met. We have processed the full refund to you as requested. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.
10/10 Excellent
Deborah
4 Jun 2023
Deborah
Stayed 1 night in Jun 2023
Response from General Manager on 7 Jun 2023
Thank you Deborah for your ratings. We are pleased to know that you have enjoyed your stay. We look forward to welcome you again soon.
Nice and clean, friendly staff, great value for money.
Verified traveller
Stayed 7 nights in May 2023
Response from General Manager on 12 May 2023
Thank you for your feedback. We are pleased that you have enjoyed your stay and our team has looked after you well. We look forward to welcome you again soon.
Thank you for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.
Strange layout. Very run down. Held £100 from account in case of damages even tbough the room was covered in damage and took 2 days to refund it back. It was clean at least. The worst thing was the musty smell as soon as you entered the room and it caught the back of your throat. I couldnt get rid of it and it kept me awake. I could not wait for the morning to come to leave. The shower was nice and hot though and there was shower jel. Im not particularly fussy and wanted cheap and cheerful. This was cheap but definately not cheerful. Avoid. I wouldnt let my dogs stay here
Verified traveller
Stayed 1 night in Mar 2023
Response from General Manager on 31 Mar 2023
Thank you for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.
2/10 Terrible
Daryl
15 Mar 2023
Daryl
Stayed 1 night in Mar 2023
Response from General Manager on 5 Apr 2023
Thank you Daryl for your rating. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.
2/10 Terrible
Mr Shane
6 Mar 2023
Mr Shane
Stayed 1 night in Mar 2023
Response from General Manager on 9 Mar 2023
Thank you Mr Shane for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.