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Reviews of Koi Resort Saint Kitts, Curio Collection by Hilton

4 out of 5
Koi Resort Saint Kitts, Curio Collection by Hilton
100 Koi Resort Drive, Basseterre

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 150 reviews" "
Rating 8 - Good. 45 out of 150 reviews" "
Rating 6 - Okay. 18 out of 150 reviews" "
Rating 4 - Poor. 9 out of 150 reviews" "
Rating 2 - Terrible. 4 out of 150 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

LaNitrah Bahia, New Orleans

Disliked: Property conditions & facilities
Though we booked the Koi, we didn’t actually stay there…we didn’t even check in. The area surrounding the property was desolate, brown, and was nowhere near water. Prior to arriving, we read some pretty harsh reviews of the property but seeing where the property was located was the final straw. We ended up staying at the Park Hyatt and it was a wonderful experience.
Stayed 5 nights in Apr 2024
Response from Keneshia on 28 Apr 2024
Greeting LanitrahAlthough you were not able to stay with us on your last booking, I want to thank you for taking the time to leave a review with us. I am sorry that we were unable to accommodate your expectations of the stay, but we hope that you will be able to check out tour website and see that we are located right on the bayfront. Please stop by for a site visit sometime and i will be happy to give you a resort tour.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great visit will definitely be back. Staff was amazing. Just make sure to rent a car tonget around island
Stayed 5 nights in Apr 2024
Response from Keneshia on 28 Apr 2024
Greetings Debra,Thank you so much for your recent stay. It was a pleasure to have you and we appreciate you taking the time out to share your experience in a review. We hope that we may be able to accommodate you again in the near future.Warmest

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful rooms. Will stay here every time!!!
Stayed 2 nights in Apr 2024
Response from Keneshia on 25 Apr 2024
GreetingsThank you so much for staying with us here at the Koi Resort St. Kitts and for taking the time out to share feedback. We really appreciate your comment and hope to host you again in the near future.

10/10 Excellent

Dustin, Brasher Falls

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Keneshia on 25 Apr 2024
GreetingsThank you so much for staying with us here at the Koi Resort St. Kitts and for taking the time out to share feedback. We really appreciate your comment and hope to host you again in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the trip
Stayed 1 night in Dec 2023
Response from Keneshia on 25 Apr 2024
GreetingsThank you so much for staying with us here at the Koi Resort St. Kitts and for taking the time out to share feedback. We really appreciate your comment and hope to host you again in the near future.

4/10 Poor

Franklin

Stayed 6 nights in Apr 2024
Response from Keneshia on 10 May 2024
Greetings Mr. Franklin,Thank you so much for taking the time out to grace us with a review. Your feedback means so much to us.

10/10 Excellent

Mr

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was extremely smooth. As soon as we arrived, we were greeted warmly by all staff members. Our bags were taken into the lobby for us and as we were checking in we received a delicious fruit welcome drink and a refreshing moist towel. Even though we arrived early, the front desk worked with us and we had our room key faster than expected. The property was clean, smelled good, and our room had an amazing view.
Stayed 1 night in Apr 2024
Response from Keneshia on 25 Apr 2024
GreetingsThank you so much for staying with us here at the Koi Resort St. Kitts and for taking the time out to share feedback. We really appreciate your comment and hope to host you again in the near future.

10/10 Excellent

James David, Williamsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Very clean. good food, and the staff treated us as if we were the only guests at the resort. The only negative, and it wasn't a bad one, was it's location was a bit inconvenient. Overall I give it 5 stars!
Stayed 8 nights in Mar 2024
Response from Keneshia on 25 Apr 2024
GreetingsThank you so much for staying with us here at the Koi Resort St. Kitts and for taking the time out to share feedback. We really appreciate your comment and hope to host you again in the near future.

4/10 Poor

Jamila

Liked: Staff & service
It was okay
Stayed 3 nights in Mar 2024
Response from Keneshia on 17 Apr 2024
Greetings Ms. JamilaThank you so much for your recent stay and for taking the time out to share your feedback. This truly means a lot to us. We would be happy to have you return in the near future.

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was surprisingly beautiful for the nightly rate. It was secluded but yet easily accessible.
Stayed 2 nights in Apr 2024
Response from Keneshia on 17 Apr 2024
Greetings Mr. RolandoThank you so much for your recent stay and for taking the time out to share your feedback. This truly means a lot to us. We would be happy to have you return in the near future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities, property conditions & facilities
The staff at Koi Hilton were excellent! Very pleasant and accommodating. They went above & beyond when we had a request or need. The hotel is very quaint and quiet, so if you need to relax and want a peaceful environment- this is the resort! My only recommendation- need to hear more reggae music.
Stayed 3 nights in Apr 2024
Response from Keneshia on 25 Apr 2024
GreetingsThank you so much for staying with us here at the Koi Resort St. Kitts and for taking the time out to share feedback. We really appreciate your comment and hope to host you again in the near future.

8/10 Good

Chevonne

Business traveller
Liked: Cleanliness, property conditions & facilities
Very clean, spacious bathroom area
Stayed 2 nights in Mar 2024
Response from Keneshia on 17 Apr 2024
Greetings Ms. ChevonneThank you so much for your recent stay and for taking the time out to share your feedback. This truly means a lot to us. We would be happy to have you return in the near future.

4/10 Poor

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly St. Kitts is a lovely island, please visit this country. Note to folks paying extra for the continental breakfast. Its not what you would expect. You get the basics of "pastries, baked goods, fruits toast and tea." No proteins such as eggs, beacon, sausage or the usual item afforded to you when you purchase a package such as this one at an Internationally recognized hotel anywhere in the world . I was guided I needed to pay 8USD for (2) two hard boiled eggs. Yes, read that again. I did this on the first day and found a grocery story where i wont break the bank at that price for eggs. I sure hope Koi Resort and by extension Hilton International see this review and take drastic measures to resolve this.
Stayed 3 nights in Mar 2024
Response from Keneshia on 17 Apr 2024
Greetings ChristianThank you so much for your recent stay and for taking the time out to share your feedback. This truly means a lot to us. We would be happy to have you return in the near future.

10/10 Excellent

RAISIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Keneshia on 17 Apr 2024
Greetings RaisiaThank you so much for your recent stay and for taking the time out to share your feedback. This truly means a lot to us. We would be happy to have you return in the near future.

10/10 Excellent

Abigail, The Valley

Liked: Cleanliness, staff & service
Water from the shower flooded into the floor
Stayed 1 night in Mar 2024
Response from Keneshia on 17 Apr 2024
Greetings Ms. AbigailThank you so much for your recent stay and for taking the time out to share your feedback. This truly means a lot to us. We are sorry we were not able to meet your expectations this time but would be happy to have you return in the near future.

8/10 Good

Rashad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice overall. I’d give it a 4.25/5 Stars. The hotel has great staff and the facilities are nice. My only issue was the shower. The water would consistently be cold to lukewarm.
Stayed 4 nights in Mar 2024
Response from Keneshia on 17 Apr 2024
Greetings Ms. RashadThank you so much for your recent stay and for taking the time out to share your feedback. This truly means a lot to us. We are sorry we were not able to meet your expectations this time but would be happy to have you return in the near future.

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and facilities were amazing, however it took two days for staff to clean our room which was an inconvenience. Other than that, we had an amazing time. We will definitely be back again.
Stayed 3 nights in Mar 2024
Response from Keneshia on 25 Apr 2024
GreetingsThank you so much for staying with us here at the Koi Resort St. Kitts and for taking the time out to share feedback. We really appreciate your comment and hope to host you again in the near future.

10/10 Excellent

Vashne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024
Response from Keneshia on 17 Apr 2024
Greetings Ms. VashneThank you so much for your recent stay and for taking the time out to share your feedback. This truly means a lot to us. We would be happy to have you return in the near future.

10/10 Excellent

Shanaka

Stayed 1 night in Mar 2024
Response from Keneshia on 17 Apr 2024
Greetings Ms. ShanakaThank you so much for your recent stay and for taking the time out to share your feedback. This truly means a lot to us. We would be happy to have you return in the near future.

4/10 Poor

Rajaram

Stayed 4 nights in Feb 2024
Response from Keneshia on 25 Apr 2024
GreetingsThank you so much for staying with us here at the Koi Resort St. Kitts and for taking the time out to share feedback. We really appreciate your comment and hope to host you again in the near future.

10/10 Excellent

Melissa

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice. Staff are fabulous and welcoming. Check in drink a bonus.
Stayed 1 night in Mar 2024
Response from Keneshia on 25 Apr 2024
GreetingsThank you so much for staying with us here at the Koi Resort St. Kitts and for taking the time out to share feedback. We really appreciate your comment and hope to host you again in the near future.

10/10 Excellent

Keiana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I extremely enjoyed my stay at this resort. The staff was extremely professional and helpful. The hotel was accommodating to my dog Oreo as she became the “well known guest.” I will definitely book with the resort in the future and encourage everyone looking for lodging in st Kitts to book the KoI!
Stayed 3 nights in Feb 2024
Response from Keneshia on 17 Apr 2024
Greetings Ms. KeianaThank you so much for your recent stay and for taking the time out to share your feedback. This truly means a lot to us. We would be happy to have you return in the near future.

10/10 Excellent

Taryn, Kimberling City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a bumpy start by the airline loosing my husband's luggage, the hotel staff went over-the-top to help us get what we needed to enjoy our stay. Starting with the Welcome drinks while Cleo checked us in and made sure our room was what we wanted, to Mr. Pawan and Mr. G in restaurant management, everyone on staff was AMAZING, gracious, helpful and very kind. The property is beautiful and tropical, with an oriental theme befitting of its name, Koi, and is perfect for couples and people wanting to be a little bit away from the hustle and bustle of the cruise port and heavily populated hotels, but still be close enough to the action to get out and easily explore St. Kitts. Our stay was relaxing, our room was clean and quiet, and while the hotel was full, it didn't seem like it at all. There's is always room in the lovely, airy restaurant and bar, with a lot of different seating options, and the staff is just...WOW, so on top of it and great service every time. The continental breakfast has croissants, coffee, fresh fruit and cereal. It was included in our room rate, but we sometimes ordered from the menu for variety. The food was consistently great, and Mr. P and Mr. G went out of their way to present a special meal for our last night there, which was a step up and beyond what we could ever expected. I highly recommend the ceviche, the catch-of-the-day, and the chicken breast. The mac & cheese is the best I've had anywhere, ever! Great place to stay, a million stars!
Stayed 7 nights in Feb 2024
Response from Keneshia on 17 Apr 2024
Greetings Ms. TarynThank you so much for your recent stay and for taking the time out to share your feedback. This truly means a lot to us. We would be happy to have you return in the near future.

6/10 Okay

Sebastian

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel with rooms with great views. Not a resort though. Very empty and no beach and small pool with weird vibes
Stayed 1 night in Feb 2024

10/10 Excellent

Raniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all super helpful and kind. Property is a tad bit isolated but driving to and from the property always felt safe. Definitely rent a car though. Pool was lovely and everything was super clean and delightful. Would definitely book again
Stayed 5 nights in Feb 2024

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 1 night in Feb 2024

6/10 Okay

Gregorius Durk

Travelled with partner
Liked: Cleanliness, staff & service
Disappearance of sun mid afternoon, bugs
Stayed 7 nights in Jan 2024

10/10 Excellent

Lynn

Stayed 1 night in Feb 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
The property was decent . The receptionist and the greeter at the entrance were both informative and welcoming. The staff at the restaueant could have been more helpful and welcoming. The housekeeping was great. The property itself was okay, wish they had more activities and actullay specify the ammenities without myself have to inquire.
Stayed 4 nights in Feb 2024

8/10 Good

Reed

Liked: Cleanliness, staff & service, property conditions & facilities
Isolated
Stayed 4 nights in Jan 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here just one night and although the room was nice and staff were nice, the pool is not what I expected and the hotel itself was far from anything else- there is nothing walkable. You also can’t access the beach (but we knew that). If you are looking for something away from the hustle of the beach and touristy areas this is a good hotel. It worked for us given our short stay.
Stayed 1 night in Jan 2024

8/10 Good

Loleta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room is really breathtaking and stunning! One of the best rooms I have ever been in… The cost for food and taxi is on the very pricey end…. Continental breakfast was included with my package at the restaurant in the hotel called Kaya, but it’s dry food such as croissants, muffins, juice and coffee. 2 eggs cost $8 and an omelette was $16 or more! The food at Kaya was good, but they could spice up the menu a little bit with special selections on certain days would be a suggestion. I got tired of the menu after 2 days! I discovered Kravings that’s 5min walking distance, only breakfast restaurant within walking distance. The lady took our order by phone called on whats app (only available 7am - 9:30am) and a full menu breakfast cost $10 EC dollars that’s $5US! It was very filling and delicious, she had omelette, eggs, pancakes, sausage to name a few. Everything else is 10mins driving distance, cost $20US each way. The staff and residents were very polite, and I felt pretty safe at the hotel, and in town when I visited. Beautiful island, and resort, but be prepared to spend a substantial amount on food, and drinks.
Stayed 5 nights in Jan 2024

8/10 Good

Lali

Liked: Cleanliness, staff & service, property conditions & facilities
If anyone is looking for a peaceful and quiet stay in St. Kitts, Koi Hotel is for you! I loved the ocean balcony views that face the sunrise every morning. The staff are super friendly, the spa was superb, and the locals are kind and sweet. Please note that there is no beach access, however, the hotel offers a free shuttle to Frigate Bay beach. There isn’t much to do at Koi, there is a restaurant and they offer room service. Since they don’t have a gift shop, I would recommend bringing your own snacks and lots of books to read. I loved discovering the island and taking a catameran to Nevis Island, there is also zip lining excursions and lots of hiking activities.
Stayed 7 nights in Jan 2024

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024
Response from Keneshia on 17 Apr 2024
Greetings Mr. MichaelThank you so much for your recent stay and for taking the time out to share your feedback. This truly means a lot to us. We would be happy to have you return in the near future.

8/10 Good

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not many hotels on the island and driving access is limited but overall it was a great property. I would stay again.
Stayed 5 nights in Jan 2024

10/10 Excellent

Anastacia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was very relaxing i would recommend
Stayed 1 night in Jan 2024

10/10 Excellent

Marie-Helene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by this property as there were some negative reviews recently. I stayed there for 5 days for work and it turned out to be a very nice experience. The rooms are big, comfortable and very modern and clean. Some face the beach (more expensive) but I had a room facing the mountain and it was equally pleasant. It is a smaller hotel, very quiet, not a lot of noise/tourists/ people so you can relax. The restaurant has a good variety of food and it is of very good quality. Room service is prompt and efficient. Wifi works very well throughout the premises. There is a small but nice pool and a gym. The down sides is that although you are on the beach, you cannot actually swim from the beach but there is a shuttle every day (free) that brings you to and from the beach twice a day. Another downside is that the hotel is a bit remote from downtown you have little dining options outside the hotel restaurant. Staff is very pleasant and hotel is reasonably priced. If you want to play gold, the golf court is right next door.
Stayed 5 nights in Jan 2024

8/10 Good

Afiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Latesha, Bellevile

Stayed 5 nights in Jan 2024

6/10 Okay

Jenika

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Andrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a quiet stay in St. Kitts. Need to have a car though to get anywhere.
Stayed 1 night in Jan 2024

6/10 Okay

Kirsten

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our room had no warm water, it was heavily watermarked and kind of looked like it just isn’t being taken care of. The hotel is super dingy and dark and not really inviting but the staff were nice
Stayed 1 night in Jan 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Koi property has not yet achieved its full potential. The primary restaurant is not yet opened, no beach access, no spa. These things and others are expected in the future. The staff work hard, but as these items are not yet available you should anticipate needing transportation to activities elsewhere on beautiful St. Kitts
Stayed 5 nights in Dec 2023

8/10 Good

Cagney

Liked: Cleanliness, staff & service, property conditions & facilities
The showers are built in a way that water runs through the glass and into the rest of the bathroom area so the floors are often wet. Front desk staff is great particularly Krystal
Stayed 2 nights in Dec 2023

8/10 Good

Shanelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive Friendly Staff, nice modern room, garden area in middle of building, scheduled shuttle to / from beach
Stayed 7 nights in Dec 2023

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff where awsome. Food was average. Its located by itself, so u need a car or taxi to go anywhere. 20 dollars into town or airport. Room was clean and all room have a balcony. Rooms that face the marriott will have a sunrise other wise go to the pool to watch. Pool is a for kids. Not very big. Lots of parking. There are some flying bugs. Leave balcony door closed.
Stayed 4 nights in Dec 2023

8/10 Good

Lisa

Stayed 5 nights in Dec 2023

10/10 Excellent

Jesica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The experience was greet, the staff were welcoming, time and money well spent
Stayed 1 night in Dec 2023