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Reviews of Powdermills Country House Hotel

4 out of 5
Powdermills Country House Hotel
Powdermill Lane, East Sussex, Battle, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 114 out of 172 reviews" "
Rating 8 - Good. 47 out of 172 reviews" "
Rating 6 - Okay. 11 out of 172 reviews" "
Rating 4 - Poor. 0 out of 172 reviews" "
Rating 2 - Terrible. 0 out of 172 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Relaxed country estate feel.
Stayed 2 nights in Apr 2024
Response from Ian on 25 Apr 2024
Thank you for the kind words, and for taking the time to leave a review.

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very friendly staff, lovely breakfast
Stayed 2 nights in Apr 2024
Response from Ian on 20 Apr 2024
Thank you for the kind review.

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it especially the breakfast, thank you
Stayed 1 night in Apr 2024
Response from Ian on 20 Apr 2024
So glad to read you have a lovely stay. Thank you

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location
Stayed 2 nights in Mar 2024
Response from Ian on 6 Mar 2024
Debbie, thank you for completing a review and leaving us 5/5 rating. Have a lovely day

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and we had incredible service. The food in the restaurant was superb
Stayed 1 night in Feb 2024
Response from Ian on 21 Feb 2024
Richard thank you for the wonderful feedback, I will pass onto the FOH team and Kitchen.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to chill out or explore. Staff were brilliant, the breakfasts were great Lovely walks around the estate
Stayed 2 nights in Feb 2024
Response from Ian on 12 Feb 2024
So glad you had a lovely stay and managed to walk around the estate, enjoying the lake and views.

10/10 Excellent

SUNNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Lovely room,comfortable bed and specious.staff team were friendly and helpful.the food and service at the resturant was great.the hotelvis set in beautiful surrroundings Had a great stay we will go back again.
Stayed 1 night in Jan 2024
Response from Ian on 19 Jan 2024
Thank you so much for taking the time to leave feedback and we can't wait to share with the team about the review.

10/10 Excellent

simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ian on 12 Jan 2024
Lovely to see we've met expectations and delivered 5*

10/10 Excellent

simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ian on 12 Jan 2024
Much appreciated feedback and team will be proud. 5* thank you

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ian on 12 Jan 2024
Thank you for taking the time to leave a 5* rating

10/10 Excellent

EDDIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ian on 12 Jan 2024
Wow 10 out of 10 thank you so much for taking the time to leave feedback.

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ian on 6 Dec 2023
Thank you for the perfect 10

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful overnight stay in an idyllic country hotel, full of character and history going back to 1676. Shown around the old section by Kate whose knowledge and enthusiasm for it's history as well as the care for her customers was fantastic. The breakfast was perfect as was the room we occupied overlooking the lake. The resident peacock was in the grounds to add to the spectacle.
Stayed 1 night in Dec 2023
Response from Ian on 6 Dec 2023
Thank youCan't wait to share this with the team and especially Kate. Both Peacocks are doing well and still making an appearance for guests

10/10 Excellent

simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
amazing hotel
Stayed 1 night in Nov 2023
Response from Ian on 4 Dec 2023
Thank you for the lovely review, have a wonderful day

8/10 Good

Mrs G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, especially the real log fire at the entrance! Room was nice size, and we liked the view and balcony. The low rise building was lovely, and the library cozy. Sadly, because of the mud, we could not make the lake walk. The food, however, was a disappointment, undercooked chicken, cold scrambled egg…
Stayed 2 nights in Nov 2023
Response from Ian on 4 Dec 2023
Thank you for the honest and lovely review. We've now installed a real wood burner into the library / drawing room to make that even more snug for you and others to enjoy. I will investigate the food issue and make sure this is rectified.

10/10 Excellent

Holly

Stayed 1 night in Nov 2023
Response from Ian on 13 Nov 2023
10 out 10 thank you for such a wonderful feedback

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023
Response from Ian on 13 Nov 2023
Thank you for taking the time to leave a fantastic review

10/10 Excellent

amanda

Stayed 2 nights in Oct 2023
Response from Ian on 2 Nov 2023
Amanda thank you for taking the time to leave us a review.

8/10 Good

Gary

Travelled with partner
Liked: Amenities
Enjoyed the stay although was really only to spend the night as I was attending a concert nearby. Friendly and efficient welcome and a good breakfast. Lovely grounds and in a quiet location.
Stayed 1 night in Oct 2023
Response from Ian on 2 Nov 2023
Gary this is very kind review and hope you enjoyed the concert.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ian on 2 Nov 2023
Wow 10/10 thank you Douglas, have a lovely day

10/10 Excellent

Maegan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ian on 2 Nov 2023
Maegan thank you for the 5/5 review

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Lovely location, staff excellent, but property & rooms now beginning to look tired and need a refurbishment. Found the lighting in our room poor, no overhead lights just low wattage lamps. Restaurant in the evening also too dark for my liking. Bed was large and very comfortable, but bathroom small with no shower and leaking taps when turned on. In places far to much sealant had been applied. Floor in our room uneven in places. That said, it served our purpose, but wont be going back.
Stayed 1 night in Sep 2023
Response from Ian on 12 Oct 2023
Sorry to hear you wouldn't come back to the Powder Mills Hotel, and hope we can rectify the issues you've raised and thank you for taking the time to complete the review which we will use to make improvements

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ian on 23 Sept 2023
10 out of 10, thank you so much. Have a lovely day

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Ian on 12 Sept 2023
Thank you for the perfect rating, have a wonderful day

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, room comfort
Short break
Beautiful grounds
Stayed 2 nights in Sep 2023
Response from Ian on 12 Sept 2023
Thank you for capturing a lovely shot across the front lake, I'm glad you had a beautiful stay, and you managed to get around the grounds and other lakes.

8/10 Good

Paul

Stayed 1 night in Aug 2023
Response from Ian on 4 Sept 2023
Thank you for taking time to leave a review

8/10 Good

PATRICIA

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel and location but question 4 statuz.
Lovely hotel in beautiful grounds but would question the four star status. Service levels varied, room was clean but skimped on tea bags, milk and toiletries, not what you’d expect from a 4 star hotel. The bath was very slippery and even worse if we used the bath mat provided (we reported this as a health & safety issue). If we ordered toast at breakfast it would be one slice each. The restaurant and bar are overpriced.
Stayed 3 nights in Aug 2023
Response from Ian on 4 Sept 2023
Thank you for the feedback, I will investigate all concerns raised to rectify and can only thank you again for taking the time to leave a review

8/10 Good

PATRICIA

Stayed 1 night in Aug 2023
Response from Ian on 4 Sept 2023
Thank you, have a lovely day

6/10 Okay

Lorraine

Stayed 2 nights in Aug 2023
Response from Ian on 24 Aug 2023
Firstly thank you for completing a review of your recent stay, please feel free to contact the hotel if want to discuss further

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Ian on 24 Aug 2023
Thank you for taking the time to review the Powdermills Hotel.

10/10 Excellent

Larize

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ian on 16 Aug 2023
thank you for reviewing the PowderMills

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent grounds. Service was very good. But suprised there wasnt a mini bar.
Stayed 1 night in Aug 2023
Response from Ian on 12 Aug 2023
Thank you John for the feedback about the grounds and the mini bar option

10/10 Excellent

Geraldine

Travelled with partner
Liked: Amenities
Beautiful surroundings with lovely rooms and friendly staff.
Stayed 1 night in Aug 2023
Response from Ian on 10 Aug 2023
Thank you Geraldine, for the kind review. I will make sure the staff are informed.

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Lovely stay. Staff were fantastic - Couldn't do enough for you. Highly recommend if in the area!
Stayed 2 nights in Aug 2023
Response from Ian on 8 Aug 2023
Thankyou so much for the wonderful feedback, can't wait to welcome you again

10/10 Excellent

Zara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a night while looking for a venue for my wedding in 2025.and it's great amazing place so beatiful.
Stayed 1 night in Aug 2023
Response from Ian on 8 Aug 2023
Thankyou, Did you speak to the events team about holding the wedding here? Lovely lake view, two venues to cater for size of the wedding

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A True Country House Hotel
A true Country House Hotel with beautiful grounds and furnishibgs. Everyone was very helpful and my only criticism is around the food. We took a table in the restaurent where we were given al a cart menus from which we ordered three courses each. The food was well presented and well cooked, about which I have no complaint but the prices were very high (just under £180 with a bottle of medium quality wine ). It was not untill I saw people being served dishes not on the menu we had been offered that I discovered that there is also a "Bistro" menu which is more favorably priced. We were never offered this option. I am not saying we woukd have ordered from the cheaper menu but we should have been offered. My second criticism is over the breakfast. The hot dishes are pre-cooked but, unlike other establishments, it is served by a member of staff. One sausage, two small pueces of bacon, a small scoop of scrambled eggs. I realise that this is probably an attampt reduce costs but I would guess that the amount saved against the cost of wages, even at minimum wage, is negligable. All the above taken into account, we will certainly return but will approach the catering better informed and prepared
Stayed 1 night in Jul 2023
Response from Ian on 8 Aug 2023
Hello Richard, Thank you taking time to review and feedback about your stay. We will look at the way we communicate the menus to you the guests as we need to get this right, but glad we met expectations on so many other levels

10/10 Excellent

Soheel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standards hotel
Very spacious and comfortable room. Excellent walks in large grounds. Good quality restaurant on site. Helpful staff.
Stayed 2 nights in Jul 2023
Response from Ian on 8 Aug 2023
Thank you for taking the time to leave lovely feedback

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Ian on 8 Aug 2023
Thank you David, see you again soon

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was the best made you feel so welcome. Definitely recommend this hotel and we will be back.
Stayed 1 night in Jul 2023
Response from Ian on 8 Aug 2023
Debbie Thank you, we will pass these comments onto the team as these comments are so welcomed

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Powdermills
Excellent stay. Good food. Very comfortable. Lovely staff. Well done everyone!!!
Stayed 3 nights in Jun 2023
Response from Ian on 8 Aug 2023
amazing comments thank you Jane, can't wait to share these with the team

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ian on 8 Aug 2023
Thank you, if anything to add please share.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay, beautiful surroundings
Stayed 2 nights in Jun 2023
Response from Ian on 8 Aug 2023
Come back soon, thank you

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and fantastic room with terrace overlooking the lake. Perfect quiet break.Breakfast was lovely as was lunch. Would absolutely stay again.
Stayed 2 nights in Jun 2023
Response from Ian on 8 Aug 2023
Linda, thank you. Will pass the comments onto the kitchen team who will be very appreciative of such lovely words

10/10 Excellent

marilyn

Stayed 1 night in Jun 2023
Response from Ian on 8 Aug 2023
Thank you

8/10 Good

Marian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay would return if in the area
Stayed 1 night in Jun 2023
Response from Ian on 8 Aug 2023
Thank you for taking the time to leave a review, come back soon and we can hope to turn this into a 5*

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The lakes and walks around the hotel.
Stayed 1 night in Jun 2023
Response from Ian on 8 Aug 2023
Thank you David for the review, we appreciate the time taken to complete

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Stayed 1 night in May 2023

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in beautiful surroundings. Accommodation very good. Food wonderful. Staff very helpful and friendly. Staffing seemed a bit stretched at times but this seems to be a Common issue across the hospitality industry. Location is great. Lovely walks and easy walking access to Battle.
Stayed 1 night in May 2023