Benson Holidays

Firstly then checking experience at the reception was fantastic. The lady who was checking us in was very friendly, chatty, polite and happy. We did not remember her name but we do know, as she shared that with us, that she is Spanish Italian. She made the check in smooth, quick and fun. The room was fantastic, very clean with an amazing window which means that whichever side of the hotel you were you’d have a good view. The location I believe was just perfect. Away from crowded places tourists usually stay at but still very close to main attractions. Highly recommended.

Room was clean and comfortable and modern but had a drains smell.the restaurant wasn’t open and the pub where you could eat was very busy and noisy. But would stay here again

Very clean room, everything was very tidy and smelled fresh and clean. The front desk person was kind and helpful. I would definitely stay again. Thank you.

Great location...poor room service. Room was not serviced during our entire stay.

The staff were very nice,the room was very small no room to open wardrobe,or go past the other person.we expected there to be hand wash ,shower gel,shampoo. There was only half a toilet roll.the furniture was very worn.But for the price and the convenience of being so close to Paddington station good.Its was ok for a night stay but could not stay in the room for longer.