Dining

Reviews of ibis budget Bern Expo

1 out of 5
ibis budget Bern Expo
Guisanplatz 2 - 4, Bern

Reviews

8.0

Very good

Rating 10 - Excellent. 214 out of 695 reviews" "
Rating 8 - Good. 322 out of 695 reviews" "
Rating 6 - Okay. 107 out of 695 reviews" "
Rating 4 - Poor. 31 out of 695 reviews" "
Rating 2 - Terrible. 21 out of 695 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dorene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place for the price.
Stayed 1 night in Apr 2024
Response from Manager on 24 Apr 2024
Hi there Dorene! It’s great to receive such positive feedback. Thanks for taking the time to share.We are pleased that we were able to meet your expectations.We all hope to see you again on your next visit.Best regards from the whole team with Matthias, Director

6/10 Okay

Alex

Liked: Cleanliness
Disliked: Property conditions & facilities
Average
Stayed 1 night in Apr 2024
Response from das ganze Team mit Matthias - Direktor on 15 Apr 2024
Hallo Alex, besten Dank für dein Feedback!Es freut uns zu hören, dass du die Sauberkeit unseres Hauses mit 80% bewertet hast – unser Reinigungsteam gibt täglich sein Bestes, um für ein angenehmes Ambiente zu sorgen. Es tut uns leid, dass du mit dem Zustand des Hotels und dem Service nicht vollständig zufrieden warst. Wir möchten dich versichern, dass wir ständig bemüht sind, unseren Gästen einen angenehmen Aufenthalt zu bieten und dein Feedback hilft uns dabei, uns weiter zu verbessern.Wir hoffen, dich beim nächsten Mal rundum zufriedenstellen zu können. Herzliche Grüsse, das ganze Team mit Matthias - Direktor

10/10 Excellent

Li Shan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is great for the price
Stayed 2 nights in Dec 2023
Response from Manager on 24 Jan 2024
Hi there Li Shan! It’s great to receive such positive feedback. Thanks for taking the time to share.It's fantastic to hear that you found everything to your liking, from the cleanliness of our rooms to the condition of the hotel and the service provided by our team. We're thrilled that you appreciated the room amenities too! Our team works tirelessly to ensure our guests have a comfortable stay, and it's always rewarding to see such positive feedback. It's like hitting a home run in the hospitality league!Thanks again!Best regards from the whole team with Matthias, Director

6/10 Okay

Mohan

ok
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello, Mohan! Thanks for your thoughtful review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thanks again!Best regards from the whole team with Matthias, Director

2/10 Terrible

Astrid

Disliked: Property conditions & facilities, room comfort
Unacceptable Ibis
A room without an acceptable power socket is unacceptable Breakfast OK This is absolutely the worst Ibis that I have stayed in
Stayed 2 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello Astrid, We’re sorry to hear that you had such a frustrating experience. But we appreciate you bringing this issue to our attention.We're glad to hear that you found our breakfast to be satisfactory! We apologize for the inconvenience you faced with the power socket in your room. Our rooms are designed to be practical and budget-friendly, which might not include all the amenities one might expect. However, we're always looking for ways to improve and your feedback is valuable to us. We hope you enjoyed the fantastic location and the free public transport provided with the Bern Ticket during your stay. We would love the opportunity to provide a better stay in the future.Best regards from the whole team with Matthias, Director

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Average Ibis hotel. Bed very comfy. Take #9 tram from trains to hotel. Good value for cost. Would stay again.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Graham, Your positive review really made our day; We appreciate it!We're thrilled to hear that you found our beds comfy and our location convenient for your stay. It's great that you appreciated the value we offer and our easy access to public transport with the #9 tram.We hope you had a chance to explore the beautiful city of Bern and make the most of your stay. Remember, our friendly staff is always here to help with any questions or recommendations!Thanks again!Best regards from the whole team with Matthias, Director

10/10 Excellent

Luis A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok.
Stayed 2 nights in Oct 2023
Response from Manager on 18 Oct 2023
Hi Luis, Your glowing review just brightened our day; Thank you!We're thrilled to hear that you found everything to be ok during your stay. Our team works hard to provide a clean and comfortable environment, and it's great to know that their efforts paid off. We're also glad that you appreciated our top-notch service. We hope you had a chance to explore the beautiful city of Bern and take advantage of the free public transportation with the Welcome Bern card. Remember, our location is perfect for visiting the Rose Garden, the old town, and many other attractions. We can't wait to welcome you back for another adventure!It would be great to welcome you back.Best regards from the whole team with Matthias, Director

8/10 Good

PATRICIA, leland

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was reliably Ibis Budget. Clean,sparse, short ride from center, healthy cold breakfast with great coffee, friendly helpful multilingual staff.
Stayed 3 nights in Oct 2023
Response from Manager on 17 Oct 2023
Hi there Patricia! Thank you for your feedback.We are glad that the high standards we set ourselves met your expectations.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.It’s equally great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.See you again soon.Best regards from the whole team with Matthias, Director

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but definitely cost effective
Hotel overall was good. Staff friendly, building modern. Plugs were very limited in the rooms and there were no safes. Toilet door had gaps at top & bottom (noisy). Went to do work on first floor breakfast space. They were unable to turn down the loud music because connected to lobby sound system. Location: Not close to city center but transit is so amazing in Bern it doesn't matter. Location was a non-issue.
Stayed 2 nights in Sep 2023
Response from Manager on 16 Oct 2023
Hi David! We're so grateful you took the time to share your thoughts with us.We're glad to hear that you found our staff friendly and the building modern. We understand that the number of plugs in the rooms and the absence of safes might have been an inconvenience, but we hope that our 24-hour front desk was able to assist you with any needs. As for the music in the breakfast area, we'll definitely take your feedback into consideration for future improvements. It's great to know that our location worked well for you, and that you were able to take advantage of the amazing public transport in Bern. We hope you had a chance to explore the beautiful Rose Garden and the old town during your stay! We hope to see you again for an even better experience. Best regards from the whole team with Matthias, Director

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 17 Oct 2023
Hello Debbie, Your positive review really made our day; We appreciate it!We are pleased that we were able to meet your expectations.It would be great to welcome you back.Best regards from the whole team with Matthias, Director

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Well located next to tram stop- 10-12 minutes to old town. Room basic but very clean. Staff very helpful. More power points would have been welcome.
Stayed 2 nights in Sep 2023
Response from Nina on 27 Sept 2023
Good morning, Thankyou for your respond.We are very happy, that you enjoyed your hotel.For the adapter we are very sorry, we do take your note and look after it.Best regards, your ibis budget Bern Expo Team

10/10 Excellent

Carlos Eduardo Ortega

Liked: Cleanliness, staff & service, property conditions & facilities
All excellent!
Stayed 1 night in Sep 2023
Response from The whole team with Matthias, Director on 31 Oct 2023
Hi there Carlos Eduardo! It’s great to receive such positive feedback. Thanks for taking the time to share.We're thrilled to hear that you found everything to be excellent during your stay with us! Your kind words about our cleanliness, hotel condition, and service are truly appreciated. It's great to know that we were able to provide you with a top-notch experience. See you again soon.Best regards from the whole team with Matthias, Director

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man who checked us in was very kind and efficient! Thank you.
Stayed 1 night in Aug 2023
Response from Ibis on 27 Sept 2023
Dear CatherineThank you for the Feedback. The man is very happy about your words. We are looking forward to welcoming you again sometime.Best regards, your ibis budget Bern Expo Team

10/10 Excellent

Esra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve enjoyed our stay. I was afraid that there was no A/C after reading one of the reviews saying a/c would be nice but there is actually a/c in the building but it is centrally managed and you can’t adjust it in your room. Room temperature was very good and pleasant so no complaints.Room was very clean and hotel was quiet.
Stayed 2 nights in Aug 2023
Response from Ibis on 27 Sept 2023
Good Day, We are very happy that you enjoyed your stay here with us in Berne. Yes we have a centrally managed AC, and it is not possible to suit everyone. It is nice to hear that we have hit your desired temperature.We would love to welcome you another time.Your ibis budget Bern Expo Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, well-run. Bern public transporation pass included with hotel is a plus.
Stayed 3 nights in Jul 2023
Response from ibis on 27 Sept 2023
Dear MarkMany thanks for your nice comments regarding your stay with us. We are very pleased that you had such a great stay with us. Your words are very refreshing.We hope to be able to welcome you again soon.Best regards, your ibis budget Bern Expo Team

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for Stadion Wankdorf and the Expo centre
Stayed 1 night in Aug 2023
Response from Ibis on 27 Sept 2023
Dear Kevin, We appreciate your comments.It always nice to hear that you had a great time with us and enjoyed the small walk from the Stadion Wankdorf to us.Best regards, your ibis budget Bern Expo Team

2/10 Terrible

Jason

Stayed 1 night in Jul 2023
Response from Ibis on 27 Sept 2023
Dear Jason, Thank you so much for your feedback.We would be happy to know what you didn't like about our hotel. so that we can improve the points in the future.Best regards, your ibis budget Bern Expo Team

10/10 Excellent

Zhong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 5 nights in Jul 2023
Response from Ibis on 27 Sept 2023
Dear Zhong, Thank you so much for leaving a feedback.We are pleased that you enjoyed your stay with us and that everything was good.Hope to see you another time.Best regards, your ibis budget Bern Expo Team

8/10 Good

Brian

Stayed 1 night in Jul 2023

6/10 Okay

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Basic but clean room.
This was part of a multi stop trip. We also stayed at the Ibis in Kriens. We paid almost the same for both hotels, however the hotel in Kriens was much much nicer than this one. The nice thing about this stop was that we could get free transport into Bern.
Stayed 1 night in Jun 2023

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good for budget and cleanliness. Only downside was that the electric outlets/plugs were too far from the beds.
Stayed 1 night in Jun 2023

2/10 Terrible

Nathan

Disliked: Property conditions & facilities, room comfort
Budget room stupidly small and ripped off upgrade
We had to upgrade as a couple from the budget 3 bed room ( queen and a stupid bunk) to a standard 2 bed in the standard Ibis floors. We got ripped off to upgrade Air con was poor. Distance to centre is not walkable up and down hills for 45 mins. Only option is using the tram to the centre
Stayed 2 nights in Jun 2023

10/10 Excellent

Xiaohua, ORLANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Like it
Stayed 3 nights in Jun 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

Surekha

Liked: Staff & service
The room felt like a modern day prison cell. We booked a room for 3 grown up adults. Our 28 yr old daughter had to sleep in a bunk bed, which was on top of the full bed, so while getting up or laying down couple of times I banged my head. The misconception that the 3rd person might be a child is really a big problem that neither Expedia or Hotels work on the specification of the customers needs. Though the Hotel staff were very nice but they could not accommodate us, even though the Hotel and not Expedia assigned the Hotel room to us. We took pictures to show the size of the room. There was no phone in the room to call reception. We were given only 3 medium size towels. The window could only open 5/6 inches. The room was hot and uncomfortable but later we had to ask for a fan and were provided a small mini portable one so thank you for that, at least we could rest.
Stayed 1 night in May 2023

6/10 Okay

Sherry

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in May 2023

10/10 Excellent

Irving

Stayed 2 nights in Dec 2022

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2022

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful & nice staff & loved the view of the next door equestrian centre from my window & the walk down through the rose garden into Bern. Thank you!
Response from Your ibis Budget Bern Expo Team on 30 Jan 2023
Dear KatieThank you for your visit and for the great feedback, we are happy to share this with the team.We wish you the best in all your future travels. We hope to see you again soon in our hotel.Kind regards

6/10 Okay

Georgia

Business traveller
I was asked to prepay my stay (2 days), when I arrived there, which is not usual as far as I know.
Stayed 2 nights in Oct 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Luis Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place fit my purpose!
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Decor needs updating I get it's budget but paying premium price.
Stayed 2 nights in Oct 2022

6/10 Okay

Nikhil Raj

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was very good. But hotel was not at all good. Parking is very expensive. Rooms are very small.
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Priceworthy
Good and affordable stay, nothing fancy but perfect if a clean bed, shower and toilet is all you need.
Stayed 4 nights in Jul 2022

10/10 Excellent

Adrianaalisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly
Stayed 4 nights in Jul 2022

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Just a room with a toilet, shower and tv. No kettle nor hairdryer. Had to pay for a cup of tea in the bar and left a deposit for the hairdryer.
Stayed 1 night in May 2022
Response from ibis Budget Bern Expo Team on 12 Jun 2022
Dear Derek Dear guest, Thank you very much for your feedback about the Ibis Budget Bern Expo. We are glad that you mostly enjoyed your stay with us. We hope to see you soon again at our property and wish you all the best. Best regards

8/10 Good

HARUNI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Ibis Budget Bern Expo
The stay was amazing as always
Stayed 13 nights in May 2022
Response from ibis Budget Bern Expo Team on 12 Jun 2022
Dear Haruni Thank you so much for taking the time to write a review about your stay with us. We are glad that you enjoyed our hotel. Your positive feedback is very motivating for all of our staff. We are looking forward to seeing you again soon. Best regards

8/10 Good

Stefano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple place to stay overnight. Amazing staff! Very friendly and professional. Thanks!
Stayed 1 night in May 2022
Response from Ibis Budget Bern Expo Team on 24 May 2022
Dear Stefano We are glad to read that you had a wonderful experience at our hotel and we appreciate you sharing your thoughts for our future travelers. We hope to see you again soon. Kind regards

10/10 Excellent

BARRY

Stayed 2 nights in Apr 2022
Response from Ibis Budget Bern Expo Team on 24 May 2022
Dear Barry We are glad to read that you had a wonderful experience at our hotel and we appreciate you sharing your thoughts for our future travelers. We hope you will come back soon.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. No frills room, perfect for traveling. Comfy bed. East to take a tram wherever you want to go. Hotel clean, friendly staff. Great bar in the lobby with snacks. Would stay again.
Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Expensive for what you get
$25 extra for parking. Terrible beds. Super small room. No ventilation in the bathroom. Clean hotel, good location, professional staff.
Stayed 1 night in Oct 2021

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
The staff was extremely nice and helpful and the connection into the city by bus/tram was easy. We would certainly stay here again.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how friendly and accommodating the staff were whenever we asked for something. I also loved how close the hotel was to several of the places we wanted to see, from the bear pits to Old Town and the rose garden.
Stayed 1 night in Aug 2021

8/10 Good

Meta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and service, could not have been more happy than this.
Stayed 1 night in May 2021
Response from Jamil on 2 Jun 2021
Dear guest, Thank you very much for your amazing feedback. We really appreciate your words and are happy to pass them on to the whole team. We are looking forward to welcome you again. Best regards from Bern Your hotel ibis budget Bern Expo team

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from ibis Bern Expo Team mit Javier Iglesias on 14 Jun 2021
Lieber Gast "Äs riisigs Danke" für die freundlichen Worte. Es freut uns zu lesen, dass Sie einen schönen Aufenthalt bei uns hatten. Wir freuen uns, wenn wir Sie als Gast bald wieder begrüssen dürfen.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2020
Response from Nicole on 29 Oct 2020
Dear guest, thank you for your feedback! We are happy that you enjoyed your stay with us and hope to see you soon again. Best regards, ibis budget Bern Expo

6/10 Okay

Patrick, Vandoeuvres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is the first time I went to a low-cost hotel and was surprised by the rooms with light wood panels for the bathroom and bed sheets you have to arrange by yourself, but the room was clean and enough for one night.
Stayed 1 night in Oct 2020
Response from Nicole on 9 Oct 2020
Hi Patrick, thank you so much for taking the time to write a feedback of your stay at the Hotel ibis budget Bern Expo. We are glad that you had an overall great experience with us! We promise that we are going to review the services you mentioned, such as the bathroom doors and bed sheets, and we will do our best to be able to improve these utilities. We hope to see you soon at our property and wish you all the best. Kind regards, Hotel ibis budget Bern Expo

8/10 Good

Momchil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Nicole on 9 Oct 2020
Hi Momchil, thank you for taking the time to share your feedback with us. We are very happy that you enjoyed your stay with us. This review is going to be a motivation boost for our entire team. We hope to see you soon again! Best, Your Hotel ibis budget Bern Expo