A bit thrown by no one there upon arrival. A phone was left under a sign explaining to call this number for instructions. Sorry, never made a phone call in Bern, Switzerland. Tried and failed using full number given. Had to find neighbors (good thing I’m fluent in German), explained situation, they made call, retrieved information for lock box, entered house, found room and settled.
Room was adequate, but our bed was small and one side was pushed against a wall so one person had to crawl over the other for night bathroom runs. It was a mixed bag. Staff was very nice and helpful.