Bertram Holidays

Front desk staff was exceptional. Always attentive and friendly and accommodating! Super clean room and bathroom. It has been updated to be modern, and the fixtures are great from an American perspective. The shower is SMALL. The closet would be great if it had hangers. We opted not to even ask for them. We did get extra towels as we needed, with no issues. They are in the process of renovating still, so hopefully some art will be added at some point. Without it, the hotel seems sterile. Just a person preference, and wouldn't keep us from coming back. Our only disappointment was the breakfast buffet. The attendants never once smiled (even when we tipped), and there were a couple of times the foods were not ready when they opened - making it difficult to eat before tours. I never saw the tables wiped clean throughout service (we were there at varying times). The front desk staff and the location made this a great place for our week in Rome.

Clean and spacious rooms, friendly staff and great location.

The tub had dirt or rust stains in it looked disgusting would not allow us to get another room. The bed sheets had stains on it had to go buy new sheets. Television wouldn’t stay on. Kept turning off because it was on a timer. Dog barked next door for three days. Very disappointed.

Courteous attentive staff, very efficient... Extremely clean room convenient to most of the landmarks in Rome ,,,,would definitely stay here again!

All around great service clean very friendly