Thank you for your review. I am delighted to hear that you thought the caravan was beautifully decorated and had everything you needed as well as being in a lovely location. I am sorry that the alarm went off during your stay but equally pleased as they are an essential part of your safety. Each caravan has two smoke alarms and two carbon monoxide alarms and are checked at each change over. I understand that if the batteries do go when you are there it can be very annoying but this can happen and I am sorry you missed us in the office and very grateful that you replaced them. There is a very comprehensive information file in each caravan which is updated every year and details everything about Hartland as well as all of the local information leaflets and a visitor book which is completed by guests specifically offering future guests their recommendations in particular where to eat but you are absolutely right we are lucky to live in a village where the locals love passing on information about the area and often this can be even more useful. Your caravan was accidentally locked and the caravan next door unlocked hence the cleaning basket had not been left in the correct caravan, again I am sorry that this happened but it was an innocent mistake which has never happened before and I can’t imagine happening again. Again, I think you are right to suggest a fan and had we realised such a heatwave was about to take place we would have acted sooner. We now offer a fan to guests should they require one. Every bedroom has a heater and there are additional blankets in the cupboards should they be required. Again, thank you for your review.