Big Wells Holidays

I feel as if we should have received a refund for at least one night. Out of the four night stay, the power went out for an hour the second night, and we had no hot water for the rest of the stay. Offering a return for the portion of the trip that we could not shower would display a huge amount of trust to future clients. I will say that the staff was very kind and helpful, but the owner needs to revisit this scenario and do what is right.

Fantastically helpful lady on front desk (just returned from time off), clean good sized family room, nice breakfast, great location. Would recommend and family friendly. Only downside was no kettle in our room and the total has no bar or ability to buy drinks/snacks outside of breakfast hours which, after a lot of walking each day, was missed.

The checking in process needs some updates

Was there may 7-10th . Beautiful room . Did not get room serviced once throughout though . TV guides all messed up . Only 2 complaints .

The décor in the room was a bit funky, but it was clean and spacious. The breakfast was great and the staff was very helpful. To get to the hotel, you had to walk down a sketchy set of stairs. We never felt unsafe, but there was broken glass and garbage on the stairs every day. It was a good location and walked easily to the Vatican and the Colleseum.