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Reviews of Residencia Blas De Otero

2 out of 5
Residencia Blas De Otero
C/ de las Cortes, 38, Bilbao, Vizcaya

Reviews

7.4

Good

Rating 10 - Excellent. 52 out of 219 reviews" "
Rating 8 - Good. 91 out of 219 reviews" "
Rating 6 - Okay. 44 out of 219 reviews" "
Rating 4 - Poor. 22 out of 219 reviews" "
Rating 2 - Terrible. 10 out of 219 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable two bedroom apartment which can accommodate up to four persons. The separate sitting room/kitchen area and patio are nice. However, lacking some basic utencil, e.g. water kettle and screw driver to open wine bottle.
Stayed 3 nights in Mar 2024

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property is a student residence. I stayed in a double room with 2 twin beds. It was small but we didn’t need much room since we were only there for the weekend. The bathroom and beds were clean. There was only a top sheet on the bed, no blankets which I didn’t love but the room wasn’t cold so it was okay. There is also a tiny kitchen with plates and a few cooking utensils and a microwave if you want to reheat something and a fridge for storage. There are also a lot of areas to hang out outside of the room and some table games like ping pong and pool. To get from the center of town to the hotel isn’t bad since Bilbao isn’t huge. There’s about 3 minutes of walking where the location doesn’t feel the safest. If you go the opposite direction though it starts to feel more unsafe. Getting into the hotel isn’t a problem, but if you go the other direction it’s a little sketchy. Overall a good experience. The staff were really kind and helpful and they gave us coupons for free breakfast at a small cafe down the street where we could get a coffee and a sandwich or piece of tortilla that was delicious. If you’re only going to Bilbao for the weekend and need a cheap place to stay this is a good option, but probably not the best for more than 3 nights.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 12 Mar 2024
Thanks o much for taking the time to write such a detailed review. Were glad to hear that overall your experience with us was satisfactory. We look forward to welcome you back soon.

10/10 Excellent

Phelim

Stayed 3 nights in Nov 2023

4/10 Poor

finn

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Incredibly noisy in the evening and the morning. Area was fairly rough but close to centre
Stayed 2 nights in Nov 2023
Response from Guest Relations on 4 Dec 2023
Dear finn thanks for your feedback, we really appreciate it. We’d like to apologize if the noise coming from outside bothered you. Although the residence cannot control external noise, what is certain is that our reception staff try to resolve any incidence occurred or assign rooms according to the preferences of rest. We regret enormously if this time could not offer a solution, probably the residence would be fully booked. We hope we can see you again in the future. Best regards.

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff!
Stayed 1 night in Sep 2023
Response from Guest Relations on 31 Oct 2023
Thanks so much Fatima for your feedback, so proud to hear that our customer service covered your expectations.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite secure. The breakfast option was good.
Stayed 1 night in Oct 2023
Response from Guest Relations on 31 Oct 2023
Thanks so much Neil for your feedback.

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from Guest Relations on 25 Oct 2023
Thanks for your rating.

10/10 Excellent

Darko

Stayed 2 nights in Jul 2023

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from Guest Relations on 29 Jun 2023
Thanks for rating us.

10/10 Excellent

Abby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 2 nights in Aug 2022

8/10 Good

Sónia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the local and facilities.
Stayed 1 night in Jul 2022

2/10 Terrible

Gordon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice room, bad beds, not a nice area of the city
The room is a small student dorm room with hobs, microwave, bathroom and all looked nice. However, the beds were uncomfortable - they were very soft and dipped in the middle after a short while in them. The place itself is nice and clean and looks new. There are ping pong and pool tables and areas to socialise. The only other issue was the location. It's not a nice place to walk back to at night. We paid 99€ for the night and for that money I would expect comfortable beds.
Stayed 1 night in Aug 2021
Response from Guest Relations on 25 Aug 2021
Dear guest, thanks for sharing your review, we´re so glad to know that our services and facilities at the residence hall covered your needs. We´re so sorry to hear that our central location did not meet your expectations, although it seems unsecure it is not, and we´ve never has any issue with our guests. Moreover, for your safety the residence hall has concierge service 24hrs. 7days. We take note of your suggestions regarding the matresses. Hope to see you soon back. Guest Relations.

8/10 Good

Larry Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Guest Relations on 16 Jul 2021
Thanks Larry for your review.

6/10 Okay

Joseph

Liked: Staff & service
Bilbao
The room had a bad smell. It looked nothing like the photo of the room in the advertisement. The shower/tub were so small it were unsafe. The staff was friendly and helpful. For the price.. I guess it was ok.
Stayed 3 nights in Jul 2019
Response from Guest Relations on 19 Aug 2019
Dear Joseph, thanks for sharing your point of view, we´re sorry that in this ocasion our facilities weren´t as you expected. We invite you to send us an e-mail with further information or suggestions. Hope you could give us anogher chance to show you that we can do much better.

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Disliked: Room comfort
Basic student style accommodation
I big place with basic student style accommodation. Breakfast is very very basic and busy
Stayed 2 nights in Jul 2019
Response from Guest Relations on 31 Jul 2019
Dear Tim, thank you so much for your feedback, we really appreciate it. We are glad you enjoyed staying with us. Our main goal is always to provide the best services to a great value for money. We regret that the breakfast has not covered your expectations, it´s a continental breakfast, which usually includes: coffee, milk, tea, juices, bread, toast, jam and butter, cold meat, fruits, cereals and pastries. We look forward to welcome you back soon at Blas De Otero Best regards. Guest Relations.

4/10 Poor

Fernando

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not my piece of cake.
The place is well located, but even if the service is friendly, it is too inefficient. Checking in took some 10 minutes. Breakfast is included, and it is breakfast until 11, but bu 9:45, on both days I stayed there, there Ema as nothing left but toast and coffee. They ran out of everything else. My second morning, by 10 there was not even toast. Just coffee. Showers are uncomfortable, slippery and involve a minor climb into slippery surface. The street it is on is noisy, and if you plan to go back past 1 am expect to be harassed by street prostitutes.
Stayed 1 night in Jul 2019
Response from Guest Relations on 31 Jul 2019
Dear Fernando, thank you so much for your feedback, we really appreciate it. We are glad you enjoyed staying with us. Our main goal is always to provide the best services to a great value for money. We regret that the breakfast has not covered your expectations, it´s a continental breakfast, which usually includes: coffee, milk, tea, juices, bread, toast, jam and butter, cold meat, fruits, cereals and pastries, and it´s served on weekdays from 08:30 to 10:00, and on weekends from 08:30 to 10:30 We look forward to welcome you back soon at R.U. Blas De Otero Best regards. Guest Relations.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Guest Relations on 31 Jul 2019
Dear guest, thanks for your rating. Hope to see you back.

6/10 Okay

Jeffrey

Disliked: Staff & service, property conditions & facilities
Hotel residencia Blas de otero was all around a decent place. It’s kind of hard to find because the name is different on the building. It’s in a nice location as far as traveling to sites and restaurants but the surrounding streets are not so nice. Loud music from the streets kept us awake as did the cars and foot traffic. Maybe because our room was right next to the sidewalk. They had a little kitchen to use with some pots and pans which is nice when your try to save money by eating in. WiFi worked well and they do provide toiletries but there por quality. The shower was weird to say the least and the hot water only lasted for a few min. Breakfast was nothing to rave about, some toast and jam was about it. They have a common area with ping pong and pool but we didn’t use that at all. They do have a laundry room which is nice and the front desk can give you change for it. All around I’d say it’s a good place for someone trying to save money and doesn’t mind the little things.
Stayed 4 nights in Jun 2019
Response from Guest Relations on 19 Jun 2019
Dear guest, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear about the issue with the bathtube and the hot water, didn't meet your expectations. This is a chance for us to improve our service and facilitites day by day. Thank you and look forward to seeing you soon at R.U. Blas De Otero

6/10 Okay

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed past the best-before date!
We were unaware this is a university residence - no problem though, it was very quiet, secure and clean. The staff were all extremely kind, wifi signal was good. The room is small but adequate for 1 night. 2 things to note: the listing on hotels.com indicates the bed is a queen size. It is not. It’s only a small double. The 2nd thing is that the bed in the room we were assigned, HA003, was well past it’s useful life. It caused us to roll towards the middle and was just generally very uncomfortable. Location is easy walk to old town and a pleasant 1.7 km walk along the river to reach the Guggenheim. A simple breakfast is provided and there are many restaurants or cafes close by. Ok for one night but if a comfortable bed is your preference, take your money elsewhere.
Stayed 1 night in Apr 2019
Response from Resa Team on 29 Apr 2019
Hi Angie, thanks very much for sharing your experience at our residence hall. We do apologies for the problem with the bed description, it´s in fact a double bed size instead of a queen size, we´ve already chanced it at our description in Hotels. com. Sorry for it and thanks for your confidence.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Good Stay, room was small but functional and clean with everything we needed. The parallel road was a little sketchy but overall a nice lovely stay
Stayed 2 nights in Sep 2018

4/10 Poor

Ari, USA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel doesn't look good for instance door frames are not all painted. Rooms are not well painted. But my main issue was lack of soap and toilet tissue in my room! The hotel is not located in a pleasant area, numerous people were roaming around look to be homeless.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Th
Stayed 3 nights in Jul 2018

6/10 Okay

Sandra, London

Liked: Cleanliness
Disliked: Staff & service
Clean and simple and in a great location, but quite loud at night. Good for a cheap stopover, but not exactly generating a feeling of being at home.
Stayed 4 nights in Apr 2018

8/10 Good

faouzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Steven , London

Liked: Cleanliness, staff & service
Nice place to stay on a budget
The area looks a bit rough but I encountered no issues whike there. The room itself feels very safe. Main benefits are price, room has cooking faculties and equipment, staff are pleasant and helpful. Could have done with air con though as I had to open a window during the night and it was a bit noisy on the street. Overall, I would recommend as long as your expectations are realistic- these are dorm rooms.
Stayed 7 nights in Jul 2017

2/10 Terrible

Charly, Columbus, OH

Disliked: Staff & service, property conditions & facilities, room comfort
Misleading photos, unavailable management
The pictures posted to this Expedia profile in no way resemble the college dorm they gave me after charging me a nonrefundable deposit. I am not above staying in a college dorm, but the room they gave me had a bed that was literally a child's bed, wedged into a tiny corner of the room. I'm a 6'4" (2m) tall, full-grown man who could only fit in this bed if I maintained a tightly-formed tuck on par with Olympic divers as they perform somersaults. The room was hot and stuffy with no air conditioner. The front desk didn't even have a desk fan they could offer. Opened the window, but the street was very noisy. Checked out within 10 minutes of check-in, but no manager was onsite to discuss a refund. I made multiple attempts to contact management, as did Expedia, but they ignored all messages for a month until finally refusing to refund either of the 2 nights I paid for when I didn't stay a single night there. The photos grossly misrepresent the rooms, and the reservation policy seems designed to trap people. Las fotos publicadas en Expedia no tienen nada que ver con las habitaciones, las cuales tienen camas tan pequeñas que ni caben adultos como yo. No hay ventilador siquiera y como hay que pagar por adelantado y no hay reembolsos, todo su perfil en Expedia está diseñado para engañar a los turistas.
Stayed 2 nights in Jul 2017

8/10 Good

Teresa , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok location
Good experience overall. Would choose this if staying longer..has good cooking facilities Although some cutlery like knives etc should be replaced.
Stayed 2 nights in Jul 2017
Response from Resa Inn on 26 Jul 2017
Dear Teresa, Thanks a lot for your review! we are glad to know you had a good experience in our residence. We will take into account your comments in order to improve our service. We look forward to seeing you soon. Best regards.

4/10 Poor

A, Raleigh, North Carolina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
disappointing
The room doesn't look cute like it does in the photos. There's no air conditioning either, which made it impossible to be comfortable in the extremely hot weather.
Stayed 6 nights in Jul 2017

8/10 Good

Alvin , Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice stay.
This hotel is a university residence that is rented out when school is out. The complex itself is really amazing and modern, specially for the younger generation but also for us who are retired. Very modern and cool. Great breakfast room with patio. Large TV room where young adults enjoyed playing video games, playing the guitar and chilling out. Also has study/ conversation areas. A small business center (computer). A laundromat in the basement and a small gym. The decor is modern, colorful and fun! The area might seems a bit sketchy, but only for a block or two. You use your key to get in the building. I wouldn't venture alone at night. The room was an OK size with small kitchenette. Nice bed and linens. Artsy wallpaper. Nice storage. Be careful walking around the bed since there is a bed leg hidden in the middle side which both myself and my wife hit quite hard. There is no A/C, but it wasn't that warm on the days we visited. It has the most powerful shower that I have ever witness! The tub / shower is a but odd, with a step.
Stayed 2 nights in Jun 2017
Response from Resainn on 20 Jul 2017
Dear Alvin, Many thanks for your review! We’re happy to read that you’ve enjoyed our location and services. Thank you for choosing us for your holidays and for taking the time to give us your feedback. We’re always trying to improve, so your comments will be taken into account. We hope to see you again soon. Best regards.

10/10 Excellent

cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great dorm but sketchy neighborhood
Surprisingly nice dorm. Never stayed in one while traveling buy would consider ad option in the future. Inexpensive and good for sleeping. We were there for one night to visit Guggenheim Museum. Area is sketchy. Dispute bring quite careful he had hid camera stolen out of his pack coming g back to dorm after dinner. Not do good for traveling alone

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Simón, London , UK

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and affordable.
Nice Inn near the historic section of the town where you can find a lot of good places to eat. It was affordable, clean and the staff were super kind. The only complaint is that the bed could be a bit firmer, but it's hard to complain at this price.
Response from ResaInn on 28 Sept 2016
Hi Simón, Allow us to thank you for such a great review. It's really important for us to know the opinion of our guests and we are so glad that you have found a great service and that you enjoyed our rooms and facilities! Thanks for highlighting our nice location, really convenient to enjoy Bilbao since you can easily walk to most of city's sightseeing. We are looking forward to welcoming you again in the future and thank you again for your nice review. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Fiona

Disliked: Staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for solo traveler/longer periods...
Purpose built halls of residence for students. Single bed, desk, good cupboard space, compact bathroom, light and airy and kitchenette. The room was cleverly designed and great for a solo traveler. Cooking facitilies in the room, laundry downstairs and breakfast included. Good price. Slightly dodgy neighbourhood but I'd definitely stay again especially if I was staying for a longer period
Response from General Manager on 30 Sept 2016
Hi Traveller! Allow us to thank you for such a great review. It's really important for us to know the opinion of our guests and we are so glad that you have found a great service and that you enjoyed our rooms and facilities! We are looking forward to welcoming you again in the future and thank you again for your nice review. Kind regards.

6/10 Okay

Christine, New Zealand

Liked: Staff & service, property conditions & facilities
Typical student accommodation.
Great staff and decent breakfast. Room adequate and had cooking facilities but very stuffy. Good value overall for summer stay. Would stay again.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice basic.
Nice room.place is a uni residence that rents out rooms when empty. Has kitchen, laundry, social area etc

8/10 Good

Ms Vee F, London

Liked: Cleanliness, staff & service, property conditions & facilities
Res Blas de Otero
I stayed for 4 nights and have no complaints. This is my first time in a hostel. The building though not in the best neighbourhood has decent security and I encountered no issues walking on my own. Check in and check out were very easy and quick with English speaking staff. This place is for you if you simply want a clean place with a decent shower for the night and intend to spend most of your time out sightseeing as there is no TV or any other luxury. Taller people might have problems with the single bed I slept on. Traffic noise and voices outside until fairly late, and other residents occasionally scraping their chairs on the floor can be heard, but I dealt with these with ear plugs and slept ok. The big pluses are the cheap rate, the proximity to the old town which can be reached in under 10 minutes, a big Carrefour supermarket 5 minutes away and decent free wifi. I did not notice any aircon but it was not needed at the end of May. I would be happy to stay here again. My rating is based on knowing what I was getting for the rate I paid, not in comparison to other hotels.

8/10 Good

B

Liked: Cleanliness, staff & service, property conditions & facilities
student accomodations
Nice enough and central location but close to sketchy area. Staff was very nice.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good alternative to a hotel
A good value for money. Self service type place with in room kitchen and on site laundry. Close walking distance to center. Always cleaned and serviced. The neighborhood can feel a bit dodgy at times. Not a hotel; it's a dorm. Have stayed numerous times, will stay again.

6/10 Okay

Ingrid

Liked: Cleanliness

2/10 Terrible

Jon, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No parking and no cleaning service.
The place is a student's residency used as a hotel in the summer holiday season. We were travelling from Costa Blanca by car to London and were specifically looking for a hotel with secured parking for our two night stay while visiting the Guggenheim. We arrived at the hotel and were told that there weren't parking spaces available and had to pay extra €17 for parking, we asked for the manager and were told that he will be there the following morning when that happened to be his day off! The kitchenette did not have any single utensil not even to boil a cup of water so completely pointless to have that service, we were not offered utensils either. For our surprise, when we arrive the second evening the room was not cleaned when that was part of the service offered, the receptionist brought clean linen for us to change it ourselves as the cleaner has gone for the day. Finally we spoke to the manager the last day of our stay, who kindly reimbursed the parking and apologise for the series of issues we encountered. Not a great experience!

8/10 Good

caron, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dorm like very clean room.
This is like a very very clean dorm room. I had a bathroom within my room and kitchen set up. The one street near the dorm is not great but it's a short walk into the center. I had no problem with ignoring people and if you come back late then just take a cab ride. I stayed for 3 nights and was fine.

6/10 Okay

Marie, Japan

Liked: Cleanliness, staff & service
Good for price, nice staffs and good location.
Room is small but clean and equipped with everything you need for staying for a while, including cooking utensils and dishwashing soup/paper napkins. And staffs were really kind. You can visit major sightseeing spots on foot. The location is good but I was a bit unsafe when I walked around the neighborhood area at night. I think it's better for a woman traveling alone not to walk around that area when it's dark.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean safe like dorm room.
This residence dorm was very clean and safe. The staff was very friendly. They have vending machines inside. The street outside might have a few street people at night hanging around so just exercise caution later at night or take a cab.

10/10 Excellent

Miguel, Worthing UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Universitarian residence opened to travellers
I'm actually Bilbao born and bred, although living abroad for many years, and I needed a place in the center of town to stay for a few days that would be cheap,comfortable and safe and this place was perfect.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably good location to city and old town, slightly sleazy area, however staff were very helpful

10/10 Excellent

Christian, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Good times!
This hotel is a bit difficult to review. It is not really a hotel but more a home for university students. It is not what I normally would consider a Hotel, more a hostel with private rooms. When that is said, then I can tell you I enjoyed my stay to the full! It is in a wonderful multi etnic neighbourhood close to the train station. This is where the town never sleeps. I had no security issues at all. My expensive car on foreign plates was parked in the street for 4 days and nothing happended to it. The staff was very helpful. There are so many nice facilities at the hotel, including washing mashines. Absolutely wonderful time.

10/10 Excellent

Scott, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
The hotel staff is very courteous and helpful. Our room was nice, equipped with a kitchenette that included a fridge and a couple of hot plates. The sort of bathtub was a little strange: too small to take a bath and with half of it higher than the other half which made taking a shower a bit awkward (there must be obviously a use for it). We were surprised that towels were not included (we could have obtained one for €4 but decided to use our travel towels instead). The neighborhood is rather "colorful" and makes you think you are either in Africa or in Latin America (the street is noisy throughout the night and when keeping the window open, earplugs are a must to be able to sleep. However the residence is conveniently located fairly close to the train station (about 10-15 mn walk) and the old town.