Birkholzaue Holidays

Stayed for 3 nights, but unfortunately the air conditioning did not work throughout our stay. The room remained quite warm, making it difficult to sleep comfortably all three nights. We requested a fan on the second night and opened windows which helped somewhat, but the room was still too warm. Another inconvenience was that only one elevator was working at times, which resulted in long waits and lines. On a positive note, the staff was very helpful and courteous throughout our stay. I chose Hyatt because of its reputation for quality and service. Given that, I would expect the hotel to have adequate technical support or backup maintenance available to address critical issues such as air conditioning failures, even on weekends.

Lonely stay at a beautiful hotel in a convenient location..Room was lovely and staff very welcoming.. The only thing that let this hotel down was lack of vegan options at breakfastdespite me shaking prior to stay..Once i asked they found me some yogurt but would be nice to have dairy free spread so could have toast.

Excellent location whether on foot or by car to see the sights of Berlin. Also excellent proximity to train (U-Bahn). Rooms were cleaned daily and always felt comfortable in our stay over the 10+ days. Highly recommend the SANA Berlin.

We had a very good service from the maintenance staff and from de cleaning staff. Very good check-in. Good breakfast.