Standard Twin Room, 2 Single Beds
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Reviews of Collection Hotel Birmingham

3 out of 5
Collection Hotel Birmingham
263 Hagley Road, Birmingham, England

Reviews

5.6
Rating 10 - Excellent. 104 out of 1000 reviews" "
Rating 8 - Good. 222 out of 1000 reviews" "
Rating 6 - Okay. 233 out of 1000 reviews" "
Rating 4 - Poor. 206 out of 1000 reviews" "
Rating 2 - Terrible. 235 out of 1000 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

william

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure you get a tetanus before.
This was by far the worst hotel I have ever stayed in. The place if filthy and everything is broken. Our bed sheets were filthy and when we spoke to reception they handed us sheets and told us to change them ourselves as they the didn’t have any staff on. The place stank of weed. The light fittings were all broken. The shower door fell off. The public areas are ridiculous. The pictures are not a representation of the hotel in the slightest. The walls in the room by the bed were filthy with splashes of bodily fluids of different colours. Stay clear.
Stayed 3 nights in Oct 2022

8/10 Good

HELDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Madiya Rani

Stayed 2 nights in Oct 2022

2/10 Terrible

mirajkar

Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated hotel, pictures on website are old.
Stayed 2 nights in Oct 2022

6/10 Okay

Ekene

Disliked: Room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Khadijah

Stayed 1 night in Oct 2022

6/10 Okay

Daniel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
cheap and cheerful
The room itself was clean enough, the bathroom however was a state, mouldy and a strong whiff of urine. The "waterfall" shower head decided to fall off over my head as well and smash my toe, had a crack in the fitting and had been precariously fixed, a case of not my problem ended up in my foot being badly hurt.
Stayed 1 night in Oct 2022

8/10 Good

Gennette

Liked: Cleanliness, staff & service
Disliked: Amenities
Would of liked food on site breakfast
Stayed 3 nights in Oct 2022

8/10 Good

Tim

Stayed 1 night in Oct 2022

6/10 Okay

Charlie

Travelled with family
Liked: Cleanliness, room comfort
We had a 2pm check in, got there at 2.30 and the room was not ready. Rang up to book a car park space was told there would be no need as they never have a problem with parking, got there and the car park was full. Had to wait for both a room and parking.
Stayed 1 night in Sep 2022

2/10 Terrible

Amymay

Stayed 1 night in Sep 2022

6/10 Okay

TANVIR

Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting. Avoid at all costs.
Absolutely disgusting. Not been cleaned in months. Mould on walls. Dirty sheets. Bathroom green and black with damp. Customer service non existant. Rude ignorant staff. Refused to stay and awaiting refund.
Stayed 1 night in Sep 2022

8/10 Good

Wendy

Stayed 2 nights in Sep 2022

6/10 Okay

Gayle

Business traveller
Liked: Cleanliness
Was ok, I'd go back.
The first couple of nights was very, very noisy, slamming of doors, men and women shouting at each other from across the corridor (they were same party). Last 3 nights were nice peaceful. The pillows were awful, flat like pancakes but the linen was very clean, bed quite compfy. The cleaners came everyother day, gave me clean towels every time. I was very pleased to see a small fridge in my wardrobe (which I used). The hairdryer was fantastc, better than mine. I went out for food everynight. Over all it was ok, I'd go back.
Stayed 5 nights in Sep 2022

6/10 Okay

Robert

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

I

Stayed 2 nights in Aug 2022

4/10 Poor

Rebecca

Stayed 1 night in Aug 2022

4/10 Poor

Adrian

Stayed 2 nights in May 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

4/10 Poor

Kyis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated mouldy room
Dingy dated room. Toilet and bathroom silicone around tiles had mould the hand shower was broken water gushing out everywhere. Lime scale shower head. They had 2 late night wedding in a row noise and drunking people in the car park. Bed was not comfy
Stayed 2 nights in Aug 2022

4/10 Poor

Mairaied

Stayed 1 night in Aug 2022

6/10 Okay

Lynne

Disliked: Property conditions & facilities
Ok stay
Disappointing as not as described on website. No restaurant. Had to ask for more teabags. No luxury toiletries or marble bathroom....no luxury whatsoever. No bathrobes and had to ask for bigger towels. It was clean and comfortable and for what we got correctly priced ....but definitely needs to correct the description on the website.
Stayed 1 night in Aug 2022

2/10 Terrible

Georgia

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst hotels I've ever stayed in
Stayed 1 night in Aug 2022

2/10 Terrible

Alban

Stayed 1 night in Aug 2022

6/10 Okay

Richard

Stayed 1 night in Aug 2022

6/10 Okay

Gena

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs to be renovated right away, I could see that up grades where carried out on the bathrooms recently but the remainder of the hotel is in urgent need of repair.
Stayed 5 nights in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Worst hotel I ever stayed in, dirty and stinky, cant get towels upon request, the light switch exploded so we were moved to another room and the light exploded there again. The maid was rude af and barged in loud every morning and on my final day they charged me 10 pounds because I checked out 5 min late
Stayed 6 nights in Jul 2022

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioning, no breakfast, room and area dodgy. No sleep. However will say check in staff were efficient and polite.
Stayed 1 night in Jul 2022

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Overall review of facilities.
Room looked tired, bed linen past its sell by date. shower to hot, controls did work properly to make it cooler. The mini fridge in the room wasnt working properly and whichever way you turned the temperature gauge it didnt make the fridge cooler. Used the public toilet downstairs in the lobby was in a terrible state. Presumably from a function from the night before.
Stayed 2 nights in Jul 2022

10/10 Excellent

C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Caroline

Disliked: Property conditions & facilities, room comfort
Average but overpriced
Average hotel, only good for 1 or 2 nights. Overpriced considering there’s no on site restaurant. The room did have a fridge. Pillows very flat and mattress very lumpy. Bathroom was in need of a deep clean. Security guard on the door checking guests on late nigh return
Stayed 2 nights in Jul 2022

10/10 Excellent

Carole

Stayed 3 nights in Jul 2022

2/10 Terrible

Abdul nayeem baseer

Stayed 1 night in Jul 2022

2/10 Terrible

Richard

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Hot, smelly hotel which was dirty and ancient looking. Dark wood paneling, broken furniture, revolting curtains that I didn't even close because I didn't want to touch them! Marked walls, stained carpet and the most revolting headboard I have ever encountered!
Stayed 4 nights in Jun 2022

6/10 Okay

DJ

Liked: Staff & service
Reasonable value for money.
Stayed 1 night in Jun 2022

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again!
Hotel is tatty and dirty. Gaffer tape holding carpets together and not been painted in years. Cobwebs and inspects splattered onto walls in room 1015. Corridor stinks of marijuana. A really bad experience and never to be repeated.
Stayed 1 night in Jun 2022

8/10 Good

John

Stayed 2 nights in Jun 2022

10/10 Excellent

Damir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in May 2022

10/10 Excellent

Damir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep doing a good job
Stayed 6 nights in May 2022

2/10 Terrible

Andy

Business traveller
Disliked: Cleanliness, room comfort
Was an old hotel which needed a lot of work to it. Parts of it were dirty and needs updating
Stayed 1 night in May 2022

8/10 Good

Tshegofatso

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place and near shops
Stayed 5 nights in May 2022

4/10 Poor

Martin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Service was good but room was dirty hole in bathroom door carpet was so dirty and stained walls had dirty marks on bit disappointed
Stayed 2 nights in May 2022

8/10 Good

Abdul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

omar

Stayed 1 night in May 2022

2/10 Terrible

Steven

Stayed 1 night in May 2022

8/10 Good

neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 1 night in May 2022