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Reviews of Genting Hotel

4 out of 5
Genting Hotel
Pendigo Way, Birmingham, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1005 reviews" "
Rating 8 - Good. 181 out of 1005 reviews" "
Rating 6 - Okay. 52 out of 1005 reviews" "
Rating 4 - Poor. 22 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Lots to do
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and luxury
Stayed 1 night in Apr 2024

10/10 Excellent

Clara

Stayed 1 night in Mar 2024

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming
Stayed 1 night in Mar 2024

10/10 Excellent

Mandi, Chinnor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were extremely helpful and pleasant.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class as always, never stay anywhere else in the area
Stayed 1 night in Mar 2024

8/10 Good

sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. Good service at hotel checkin. Excellent choice at sky bar for food and drink.
Stayed 1 night in Mar 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service
Convenient. Great location. Lots to do nearby. Staff were excellent and facilities were more than adequate . The surrounding rooftop areas were lacking in anything worth looking at and the restaurant was outside the hotel (but great food and drinks). Generally excellent for a quick stay if you don't want majestic views or to have everything available within the hotel itself.
Stayed 1 night in Feb 2024

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a complex with lots of restaurants, bowling, casino, and less than 5 mins walk from NEC. Sky bar for breakfast was amazing with excellent food, spa with outdoor jacuzzi very relaxing and plush. Front of house staff really helpful - thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for events at the Arena & NEC as it was across the road. You could access the train station via the NEC for arrivals from other areas or pop to the Bull Ring for shopping. Lots of things to do in the immediate area but yet the hotel was quiet for sleeping. Staff were very friendly and happy to help with any queries. We had a great time and would come back again and stay 2 nights next time.
Stayed 1 night in Mar 2024

8/10 Good

Liz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an enjoyable overnight stay for Rick Astley concert.Breakfast was good with lots of options and I thought the rooms were lovely, comfy bed and large wallin shower was great. 2 negatives, only 1 lift was working and more Sky bar staff would have been better especially with an event on as it took 20mins and then 15mins to get served. I appreciate cocktails take time to make but 20mins to get a beer and a coke wasnt great
Stayed 1 night in Mar 2024

10/10 Excellent

Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service, clean and quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Stayed 1 night in Feb 2024

10/10 Excellent

Paramjit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Rachael

Stayed 2 nights in Feb 2024

8/10 Good

Mr Mrs, Godalming

Liked: Cleanliness, staff & service, amenities
Bedrooms are really quiet and beds comfortable with a decent shower. I would definitely stay here again!
Stayed 1 night in Feb 2024

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st class stay
Stayed 1 night in Feb 2024

2/10 Terrible

Manjinder

Travelled with partner
Worst stay ever .. broken AC, broken safe, bad food at dinner, terrible service at breakfast, had good massages at the spa and girls there were lovely .. usually so happy with this place as we stay several times a year but after a weekend with no proper sleep, no proper food, I was very disappointed to be told, thanks for the feedback but there’s no manager here to deal with your issues :(
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good location to the event we went to. With good social Activities near by with plenty of good food outlets and bars.
Stayed 1 night in Feb 2024

8/10 Good

GARY

Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Stayed 2 nights in Jan 2024

10/10 Excellent

Antony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for Resorts World, Birmingham International Airport and the Nec. Friendly staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Hina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Hotel & Spa. Teams in both were amazing
Stayed 2 nights in Jan 2024

8/10 Good

ben

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok trip
Fine
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

G

Stayed 1 night in Jan 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
The hotel is in a fantastic location, ideal for so many activities. The staff were really friendly and the facilities are brilliant.
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Reception was friendly and helpful. Room was clean, quiet, spacious and comfortable. Bed was really comfy. Bathroom was spotless. Would definitely stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The hotel was lovely and being part of resort worlds there was lots of things to do. The only slight issue was thee spa was extremely bizzy and couldn't get a space we had obviously gone there to use the facilities that you had to call and book. After raising this concern the hotel swiftly acted giving us a space around 8pm on the evening and also offered us to use the next day if we wished The supirer rooms comes with nice touch of mini bar, soft drinks, alcohol, water and chocloate/ crisp and busicuit with the tea and coffee which were all free Robes and slippers were also provided, couldn't fault great stay
Stayed 1 night in Jan 2024

6/10 Okay

M U

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing for a luxury hotel
The hotel did NOT exceed nor even meet my expectations. Cons: - having to pay £15 for slippers and robe which should be for free at a luxury hotel; - having to wait 2 hrs for spa access after being added on a waiting list; - no view - room overlooking a terrace which you don't have access to. Pros: - lovely spa; - clean and comfi room; - decent breakfast.
Stayed 1 night in Jan 2024

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel shame about random noise
hotel smart but free parking was only available for certain superior rooms and this was not clear (£20 for their own parking is excessive ) check in and hotel very smart and easy . i gave overall 3 stars as a strange constant noise kept me awake ( turned air con off but still continued )
Stayed 1 night in Jan 2024

10/10 Excellent

miss Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cerys

Stayed 1 night in Jan 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Beverley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff & lovely hotel. Lots to do around the hotel also.
Stayed 1 night in Dec 2023

8/10 Good

Sayed

Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Stayed 2 nights in Dec 2023

6/10 Okay

Shezad

Travelled with partner
Disliked: Staff & service
For a 4 star hotel with spa charging £15 per person for a robe which most hotels give anyway, extra charges for everything including parking etc
Stayed 1 night in Dec 2023

10/10 Excellent

Beyice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for staying, no good for a spa though.
Great hotel, enjoyed our stay, serviced was great. No issues with our stay. Heating worked well. Tidy rooms. Clean bathrooms. Only issue was the spa, they are limited on lounges, they allow to many people in at once, it was so busy you literally couldnt get into the steam rooms, saunas etc… nothing is monitored, people had the phones by the pool when were told your not allowed to. I wanted to use the jacuzzi but you had people in it 30-45 mins, even though on the door says to be mindful of others use only 15 mins. I shouldnt have to ask people to get out. Staff should be looking at these things, its not a relaxing spa at all! Its free for all.
Stayed 3 nights in Dec 2023