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Reviews of ibis budget Birmingham International Airport - NEC

2 out of 5
ibis budget Birmingham International Airport - NEC
Ambassador Road, Solihull, Birmingham International Airport, Birmingham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 417 out of 1001 reviews" "
Rating 8 - Good. 329 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good option if u have a early morning flight ,, beats kicking around the airport for hours waiting 4 early flight , would have had a meal in restaurant,, but they seemed to be short staffed so something in the airport instead ,, would use again .
Stayed 1 night in Apr 2024

4/10 Poor

Hannah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Um where to start, I know this is a budget hotel but paid £280 for 2 nights and wish I booked somewhere else, firstly I sent a request to the hotel 2 weeks before and never got a reply. Room:- tiny, no separate bathroom, no locks on the toilet door, bed you get 1 flimsy pillow each, the dirt on the skirting boards was disgusting. No tea and coffee in the room, you had to go to a whole other floor if you wanted a drink. No hairdryer and no option to borrow one from reception. Staff were ok at best not very welcoming and felt rushed to get you out the way, when handing keys back not once asked if we enjoyed our stay. Also we put a do not disturb sign on our door and this was ignored! We ordered food on the second night and for what we paid the standard wasn’t great, drinks are expensive if it’s non alcoholic. Around the hotel there isn’t any local shop, we had to walk to the NEC to get what we needed. The only plus side is where it’s based if you are going to the NEC or the airport. Would never book this hotel again, and would book for the city centre as more for you money and cheaper.
Stayed 2 nights in May 2024

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not be happy to stay there again. It was also very expensive
Stayed 1 night in May 2024

6/10 Okay

Joy

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower pressure was excellent. The rooms definately budget but just what you need for a night before early flight. Restaurant bar area on site good. And parking opposite (at a charge)
Stayed 1 night in May 2024

8/10 Good

Paige

Travelled with family
My daughter forgot her toothbrush and the host at the front desk gave her a complementary one. We also did not have a hairdryer in our room and he provided one for us to use. Small room, clean and was just what we needed for a one night stay.
Stayed 1 night in May 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay, clean room and slept well
Stayed 1 night in May 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because i had my implant aleft card my goddaughter and i were able to go through security very quickly Everybody was so kind thank you
Stayed 1 night in May 2024

6/10 Okay

Asad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Birmingham airport. Friendly staff. Rooms looks fairly new and was comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for overnight stay for early checking at bhx
Stayed 1 night in Apr 2024

8/10 Good

Tania

Stayed 1 night in Apr 2024

8/10 Good

Ubaldo, VIRGINIA BEACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport, just minutes away. Only stayed for couple hours, checked in late and checked out early to catch the plane from England to Spain.
Stayed 1 night in Apr 2024

2/10 Terrible

Gurj

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dusty in the room. Shower had hair around plug. Booked as had flight early hours of the morning, wouldn’t book again.
Stayed 1 night in Apr 2024

4/10 Poor

Gemma

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed how quickly and polite the staff where at booking in ,the service of free tea and coffee was an excellent idea ,the room was spotless and the toilet and shower room very clean ,in all excellent value for money
Stayed 1 night in Apr 2024

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Susan

Perfectly suitable and adequate for an early airport check in
Stayed 1 night in Apr 2024

6/10 Okay

Graham

Liked: Cleanliness
Disliked: Amenities
Very basic
Stayed 1 night in Apr 2024

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
I liked being on the 8th floor. Good views and less noise. I would have kiked a hair dryer
Stayed 1 night in Apr 2024

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
O had to proof each time what my room number was and my name because each time coming in and out of the airport i had to get the card reactivated and it was a pain so it needs to be better organised on that sense.
Stayed 4 nights in Mar 2024

8/10 Good

Duncan

Travelled with family
Rooms weren’t cleaned to a good standards. Would have expected better given the priced paid for the room's. Convenient to airport. Easy check in. Food was pricey but it was good. As it is at the airport expected it would be expensive.
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, quiet, shower brilliant, tea/coffee room a bonus. Across from Departures, AND cheap.
Stayed 1 night in Mar 2024

6/10 Okay

Clare

Liked: Staff & service
Disliked: Cleanliness
Whilst the staff at the property in person were welcoming, actually getting hold of anyone to help prior to the stay was impossible. The facilities in the room were basic but fine. The fact that parts of the room had not been properly cleaned was not. At the price that was charged, the room fell short of expectations.
Stayed 1 night in Mar 2024

2/10 Terrible

ULRICH

Business traveller
My review relates to the almost impossible way Expedia prevents you from cancelling a booking. Tried to cancel within the time period stated, system would not recognise my itinerary number and/or email address. Followed the procedure carefully, no mistakes and still could not make the cancellation. Now charged for a night which was not required. A refund would be helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities
Difficult to walk to IBIS hotel from Birmingham international train station as not sign posted. Mattress was very soft.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This may be a budget hotel but the rooms was spotless and staff were very professional and sociable. The restaurant was excellent especially the quality of the breakfast.
Stayed 1 night in Mar 2024

4/10 Poor

Dave

Stayed 1 night in Mar 2024

10/10 Excellent

Nancy and Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small and efficient unit. Beds were cosy and comfortable. Easy access to Airport. 5 minute walk.
Stayed 1 night in Mar 2024

6/10 Okay

christine

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Didnt expect too much but even still disappointingly tiny room and common areas crowded, could not get seats. The price was much higher then previously so no longer a good deal compared to the nearby hilton. Will probably not use in future.
Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

Stayed 1 night in Feb 2024

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was poisoned. As a celiac , I have to have gluten free food and drink. After the meal I became very ill. I firmly believe I was given a non gluten free meal. I have sent in a complaint to IBIS Hotels
Stayed 1 night in Feb 2024

8/10 Good

Gill

Stayed 1 night in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Feb 2024

8/10 Good

Christine

Stayed 1 night in Feb 2024

10/10 Excellent

rosa

Stayed 1 night in Feb 2024

10/10 Excellent

Felicity Lukusa

Stayed 2 nights in Jan 2024

10/10 Excellent

Winston

Stayed 1 night in Feb 2024

10/10 Excellent

Carl, Leamington spa

Liked: Cleanliness, staff & service, property conditions & facilities
The property is so convenient to the airport check in staff are always professional and welcoming it's a good start to the journey that follows
Stayed 1 night in Feb 2024

8/10 Good

Martin

Stayed 1 night in Feb 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

John

Budget rooms very basic
Stayed 1 night in Jan 2024

10/10 Excellent

Christine Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was situated conveniently for Birmingham airport. The booking was easy to complete, staff were helpful. Tea and coffee facilities in the room would have been useful.
Stayed 1 night in Jan 2024

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a budget that’s all
It’s a budget hotel so you only get what you pay for …..whitewash walls in room, beds ok , clean sheets , good towels , excellent shower…..no tea facilities in room , very small tv but it worked ……..if it’s just a bed then it’s fine …..overall no complaints will stay again …..
Stayed 1 night in Jan 2024

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff
After the initial problem of not finding my booking, which was because the system just hadn't updated its self. All was good. In fact the staff couldn't do enough to help when i had left my wallet in my room and gone through baggage check in the airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one night
Stayed 1 night in Jan 2024

8/10 Good

christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy hotel for the airport. Staff were helpful lending a hairdryer. Food basic but tadty
Stayed 1 night in Jan 2024

10/10 Excellent

Liz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy easy walk to Birmingham airport
Stayed 1 night in Jan 2024

6/10 Okay

robert

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

David

Stayed 1 night in Jan 2024