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Reviews of Lea Marston Hotel

4 out of 5
Lea Marston Hotel
Haunch Lane, Lea Marston, Sutton Coldfield, England

Reviews

8.0

Very good

Rating 10 - Excellent. 364 out of 971 reviews" "
Rating 8 - Good. 328 out of 971 reviews" "
Rating 6 - Okay. 166 out of 971 reviews" "
Rating 4 - Poor. 77 out of 971 reviews" "
Rating 2 - Terrible. 36 out of 971 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Rhys

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location good bar
Stayed 1 night in Apr 2024
Response from Shona - Operations Manager on 1 May 2024
Dear Rhys,Thank you for your review.We are pleased you were happy with our location and managed to spend time in the bar.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and friendly staff.
Stayed 1 night in Apr 2024
Response from Shona - Operations Manager on 30 Apr 2024
Dear Anna,Thank you so much for your fantastic review.We are pleased you were happy with the location and found the team to be friendly.We look forward to welcoming you back in the future.Kind regards

4/10 Poor

Rob

Business traveller
Disliked: Cleanliness, property conditions & facilities
This is only a 4 star hotel because it has a spa/pool. Without that the rooms are dreadful. Poorly maintained, smelly, dated and noisy pipes even if you turn the radiator off. Not worth the £126 for one night, maybe half of that.
Stayed 1 night in Apr 2024
Response from Shona - Operations Manager on 26 Apr 2024
Dear Rob,Thank you for your review.Please be assured we take all feedback on board and use this to improve our guest experience.We do hope to have the opportunity to welcome you back in the future.Kind regards

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shona - Operations Manager on 24 Apr 2024
Dear Andrea,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Awais

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place!! first time in the area and it was lovely. The facilities were amazing and comfy homey feeling as you enter the building.
Stayed 1 night in Apr 2024
Response from Shona - Operations Manager on 22 Apr 2024
Dear Awais,Thank you so much for your lovely review.We are so happy you had such a good stay, and can't wait to welcome you back soon.Kind regards

8/10 Good

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and benefits from the pool and spa.
Stayed 4 nights in Apr 2024
Response from Shona - Operations Manager on 19 Apr 2024
Dear Richard,Thank you for your review.We are pleased the location was good for you and you enjoyed the facilities.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Satpal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service,, friendly staff really appreciate your service
Stayed 1 night in Apr 2024
Response from Shona - Operations Manager on 15 Apr 2024
Dear Satpal,Thank you so much for your fantastic review.We are so happy you had a great stay and look forward to welcoming you back in the future.Kind regards

2/10 Terrible

Simey

Stayed 1 night in Mar 2024
Response from Shona - Operations Manager on 22 Apr 2024
Dear Simey,Thank you for your review.We hope to welcome you back in the future to to turn your 1 into a 5.Kind regards

10/10 Excellent

Rajiv, Woodford Green

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area of midlands. Away fro busy places
Stayed 3 nights in Jan 2024
Response from Shona - Operations Manager on 5 Apr 2024
Dear Rajiv,We are so happy you enjoyed your stay with is and can't wait to welcome you back soon.Kind regards

10/10 Excellent

Thomas, Teddington

Stayed 1 night in Mar 2024
Response from Shona - Operations Manager on 22 Apr 2024
Dear Thomas,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value, but out of the way.
Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 15 Mar 2024
Dear Timothy,Thank you for your review.We are pleased you found us to be good value.I'm sorry our location wasn't more convenient for your needs.We look forward to welcoming you back in the future.Kind regards

6/10 Okay

Dave

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Staff were very welcoming and helpful. Cleanliness was below standard in the shower and had to ask for towels. Cleanliness in the pub restaurant also not great.
Stayed 1 night in Mar 2024
Response from Shona - Operations Manager on 11 Mar 2024
Dear Dave,Thank you for taking the time to leave a review.We are pleased you found the team to be welcoming and helpful, that is great to hear.I am sorry you had some issues with cleanliness. I have spoken to both departments involved to ensure this doesn't happen again.We look forward to welcoming you back in the future.Kind regards

6/10 Okay

Lily

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 28 Feb 2024
Dear Lily,Thank you for your review.We look forward to welcoming you back in the future to turn the 3 into a 5.Kind regards

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife had a spa day whilst I went to watch the villa. They upgraded us from an executive double to a deluxe suit when my wife checked in and it was lovely! Room was spacious, clean and had everything you would need. The staff were friendly. We are at a local pub, which was nice. Local area is a bit remote, have to travel a few miles in either direction for a shop or food, but apart that’s no problem if you’re driving. Will definitely stay again if we are in the area.
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 28 Feb 2024
Dear Josh,Thank you for taking the time to leave a review.We are pleased you enjoyed the upgrade.What lovely comments regarding the team -thank youWe can't wait to welcome you back soon.Kind regards

10/10 Excellent

Emmanuel A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 6 Feb 2024
Dear Emmanuel,Thank you so much for your 5* review.We look forward to welcoming you back soon.Kind regards

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 6 Feb 2024
Dear Daniel,Thank you for your review.We look forward to welcoming you back in the future to turn the 3 into a 5.Kind regards

6/10 Okay

Shaun

Business traveller
Liked: Staff & service
Above average but more to do
No food after 9 frustrating as didn’t arrive until later . Staff all very helpful the windows poor lots of noise I appreciate closeness to motorway. That said I’ve stayed in a hotel near the runway at Heathrow and couldn’t hear the planes so it can be done.
Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 6 Feb 2024
Dear Shaun,Thank you for taking the time to leave a review.I would like to thank you for your feedback.This will be passed onto the relevant departments to review.We hope to be able to welcome you back in the future.Kind regards

2/10 Terrible

Carl

Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 22 Jan 2024
Dear Carl,Thank you for your review.We hope to welcome you back in the future to turn the 2* into a 10*.Kind regards

2/10 Terrible

Ian

Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 22 Jan 2024
Dear Ian,Thank you for your review.We look forward to welcoming you soon to turn the 2* into a 10*.Kind regards

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 26 Jan 2024
Dear Robert,Thank you for your review.We look forward to welcoming you back to turn your 8 into a 10.Kind regards

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 15 Jan 2024
Dear Adrian,Thank you so much for your review. We are pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 15 Jan 2024
Dear Paige,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

6/10 Okay

Sukvinder

Liked: Staff & service
I little tired in the standard double.
Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 15 Jan 2024
Dear Sukvinder,Thank you for your review.I am sorry you found the room to be tired.We hope to welcome you back in the future.Kind regards

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced , over coocked breakfast
Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 11 Jan 2024
Dear Paul,Thank you for your review.I am sorry you were unhappy with breakfast and thought the food was overpriced. I have passed your feedback onto our Head Chef.We look forward to welcoming you back soon

6/10 Okay

Ana

Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 22 Jan 2024
Dear Ana,Thank you for your review.We look forward to welcoming you back in the future to turn this into a 5*Kind regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
From Arriving to leaving the staff were exceptional. Front of house staff were really helpfull especially trying and succeeding in finding me a screwdriver because my car key fob was not working. My Room was spacious and very clean no complaints. Dinner was served in one of the restaurants which was quiet busy. But did not wait any extra for service. Breakfast was buffett style but great choice. The fitness suite was good also. Overall no faults.
Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 28 Dec 2023
Dear Andrew,Thank you for your fantastic review.We are so pleased you had such a good stay.Thank you for your kind words regarding the team, that is great to hear.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Janos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good food.
Stayed 2 nights in Dec 2023
Response from Shona - Operations Manager on 14 Dec 2023
Dear Janos,Thank you for your amazing review.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no mobile phone signal had to go out of the room to get service
Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 14 Dec 2023
Dear Paul,Thank you for your fantastic review.We look forward to welcoming you back soon.Kind regards

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location
Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 14 Dec 2023
Dear James,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

10/10 Excellent

Naveed

Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 14 Dec 2023
Dear Naveed,Thank you for your amazing review.We look forward to welcoming you back soon.Kind regards

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 7 Dec 2023
Dear Steven,Thank you for your review.We look forward to welcoming you back soon to turn the 6 into a 10.Kind regards

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Shona - Operations Manager on 7 Dec 2023
Dear Maria,Thank you so much for your review.We are happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards

2/10 Terrible

Sameeullah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 7 Dec 2023
Dear Sameeullah,Thank you for your review.I am sorry that you only felt your stay only deserved a 2.We really hope you will return in the future and give us the opportunity to turn this into a 10.Kind regards

8/10 Good

Sally

Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 7 Dec 2023
Dear Sally,Thank you for your review.We look forward to welcoming you back soon.Kind regards

8/10 Good

Sonya

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We’ve stayed here a few times now. Didn’t do a great job of cleaning our room & there was a couple of small issues. Needs updating/modernising.
Stayed 2 nights in Nov 2023
Response from Shona - Operations Manager on 4 Dec 2023
Dear Sonya,Thank you for your review.I am sorry your room was not up to our normal standard.I will pass this onto our Housekeeping Manager to look into further.We look forward to welcoming you back in the future.Kind regards

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay was lovely, the only complaint I have is at breakfast on both days - the plates were dirty, I had to move several plates before finidng an acceptable plate. On day 1 I had to wipe dirt off.
Stayed 2 nights in Nov 2023
Response from Shona - Operations Manager on 24 Nov 2023
Dear Lorraine,Thank you for taking the time to leave a review.We are pleased you enjoyed your stay.I would like to apologise for the breakfast plates being dirty, I have passed this feedback onto our Food and Beverage Manager to make sure this doesn't happen again.We look forward to welcoming you back in the future.Kind regards

8/10 Good

Rajpal

Liked: Cleanliness, staff & service
Response from Shona - Operations Manager on 24 Nov 2023
Dear Rajpal,Thank you for taking the time to leave a review following your recent stay with us.We are happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, staff v friendly for a 'big' hotel. Bit pricey though - nearly £200/night....
Stayed 3 nights in Nov 2023
Response from Shona - Operations Manager on 17 Nov 2023
Dear Mike,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

8/10 Good

simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stay here quite often and it’s generally always good. The food at the hotel is poor though , the menu never changes and quality is not so good , it’s always feels like it’s microwave food
Stayed 1 night in Nov 2023
Response from Shona - Operations Manager on 16 Nov 2023
Dear Simon,Thank you for your review.I am sorry that you are not happy with the food.I would like to reassure you that we do not microwave any food on the premises, it is all cooked to order.We are changing our menu in the New Year so we will have new dishes for you to try.If there is something you would like the chefs to prepare for you as you stay with us a lot, the chefs will be more than happy to discuss different options with you.Please mention it on your next visit and we can look at this for you.Kind regards

10/10 Excellent

Penelope

Stayed 2 nights in Nov 2023
Response from Shona - Operations Manager on 24 Nov 2023
Dear Penelope,Thank you so much for your review. We are happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2023
Response from Shona - Operations Manager on 13 Nov 2023
Dear Guest,Thank you for your review.We look forward to welcoming you back in the future ti turn your 6 into a 10.Kind regards

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service
Lovely hotel just could be warmer
Me and my son stayed here for one night. Cute hotel overall, just i wish it was warmer in the room. Very friendly staff in the spa. Super cold female changing room, felt as if we were outside, draft was felt and it was quiet messy with some wine glasses left (maybe there was some party before). Two showers were not working (had signs), overall it could do with a bit of revamp. However, I was very pleased with the swimming pool that was very warm which is a great bonus. We ordered room service and food was delicious. Breakfast was not with huge choice but overall good. Again, I wish it was warmer as could feel the draft. Therefore, the hot food did not feel that hot. Oh, we were woken up at 6am as there was someone with a dog staying just across our room.
Stayed 1 night in Nov 2023
Response from Shona - Operations Manager on 7 Nov 2023
Dear Kristina,Thank you for taking the time to leave a review following your stay with us.We are pleased that on the whole you enjoyed your stay.I would like to apologise for you being woken by a dog.I would like to thank you for your feedback as without this we cannot improve on our guests experience.We look forward to welcoming you back in the future.Kind regards

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well run hotel
We’re attending a friends wedding, which was very well done. All staff friendly, helpful and attentive. The breakfast offering was ok, but nothing more. Enjoyed our stay
Stayed 1 night in Oct 2023
Response from Shona - Operations Manager on 31 Oct 2023
Dear Victoria,Thank you for your review.We are so happy you enjoyed your friends wedding.Thank you for your kind words regarding the team.We look forward to welcoming you back in the future.Kind regards

8/10 Good

Gillian

Stayed 1 night in Oct 2023
Response from Shona - Operations Manager on 7 Nov 2023
Dear Gillian,Thank you for your review.We look forward to welcoming you back in the future.Kind regards

8/10 Good

Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shona - Operations Manager on 7 Nov 2023
Dear Sian,Thank you for taking the time to leave a review.We look forward to welcoming you back soon.Kind regards

8/10 Good

Nikki

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Overall good
Good size rooms, compact gym, nice pub with food available
Stayed 1 night in Oct 2023
Response from Shona - Operations Manager on 31 Oct 2023
Dear Nikki,Thank you for taking the time to leave a review.We are happy you had a good stay and look forward to welcoming you back soon.Kind regards

4/10 Poor

Brendan

Business traveller
Liked: Room comfort
Disliked: Staff & service
Nice rooms. Hotel but run down. Restaurant not good. Describe food as poor pub grub.
Stayed 3 nights in Oct 2023
Response from Shona - Operations Manager on 20 Oct 2023
Dear Brendan,Thank you for your review.I am sorry you were unhappy with your meal. I will pass your feedback onto our Food & Beverage Manager to look into further.Kind regards

8/10 Good

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good 👍
Stayed 2 nights in Oct 2023
Response from Shona - Operations Manager on 20 Oct 2023
Dear Raphael,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

10/10 Excellent

Zoe

Stayed 1 night in Oct 2023
Response from Shona - Operations Manager on 20 Oct 2023
Dear Zoe,Thank you so much for your 10/10 review.We are so happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards

8/10 Good

Dorothy

Business traveller
Disliked: Amenities
In need of modernisation in some areas. Behind the scenes in the kitchen area when the door opened looked very dirt and untidy.
Stayed 1 night in Oct 2023
Response from Shona - Operations Manager on 13 Oct 2023
Dear Dorothy,Thank you for taking the time to leave a review following your recent stay with us.I would like to thank you for your feedback. This will be passed onto the relevant departments to look into further.We look forward to welcoming you back in the future.Kind regards