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Reviews of Moor Hall Hotel, BW Premier Collection

4 out of 5
Moor Hall Hotel, BW Premier Collection
Moor Hall Drive, Four Oaks, Sutton Coldfield, England

Reviews

8.2

Very good

Rating 10 - Excellent. 195 out of 494 reviews" "
Rating 8 - Good. 173 out of 494 reviews" "
Rating 6 - Okay. 78 out of 494 reviews" "
Rating 4 - Poor. 29 out of 494 reviews" "
Rating 2 - Terrible. 19 out of 494 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful surroundings and attractive hotel.
Stayed 2 nights in Apr 2024

6/10 Okay

Ron

Travelled with partner
Disliked: Property conditions & facilities
Booked too room with ‘a view’, view was of the car park . Decor looking a little ‘tired’, and paintwork scuffed and chipped in places.
Stayed 1 night in Mar 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in a beautiful location , surrounded by a golf course and some very nice properties . The hotel /spa health club is full of character and very different to the norm . The health club and spa is obviously a big area of business for the hotel and much of the front car park is reserved for members . The hotel entrance hallways , bars and restaurant are wood panelled with a darkish wood which gives character but I felt some areas and certainly my room could do with a freshen up . It was nice enough, well appointed and reasonably comfortable . I decided to have a pizza and a glass of wine in my room and it was delicious . My only real complaint is a common gripe of mine , in that when I checked out at 7am the person on the desk , I assume the night clerk, had no clue how to work the computer to produce invoices etc. the queue of two of us took an age to get released and the efforts of the clerk were painful to watch .

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing
Stayed 2 nights in Jan 2024

6/10 Okay

Ken

Business traveller
Stay was a short business trip. The staff are friendly but it almost seems robotic. Room was not cleaned very well. There was no shower gel the first morning so i removed the top of bottle and left it in the bath to show it needed replaced. It was still there when i came back so i can assume the bath/shower hasn't cleaned. Went ot irder room service and that wasn't available so I was booked into the restaurant which was a carvery. Food was fine.
Stayed 2 nights in Jan 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very comfortable and enjayable stay in a fabulous setting
Stayed 2 nights in Jan 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, short walk into Sutton Coldfield 20 minutes
Stayed 1 night in Nov 2023

8/10 Good

Amie

Stayed 1 night in Nov 2023

6/10 Okay

Ethan

Stayed 1 night in Oct 2023

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and would definitely stay again when in the area
Stayed 1 night in Oct 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms very tired , have to book hour slot for pool/spa !!!! Never heard of this before ! Will not be coming back
Stayed 1 night in Oct 2023

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, staff were helpful and gym facilities were great
Stayed 1 night in Oct 2023

8/10 Good

Glen

Stayed 1 night in Sep 2023

10/10 Excellent

Gerard

Stayed 1 night in Sep 2023

8/10 Good

Paul

Stayed 2 nights in Sep 2023
Response from Hermione on 1 Oct 2023
Thank you for a great review!

8/10 Good

Marcus

Travelled with partner
Disliked: Property conditions & facilities
Ceiling in the bathroom had mould - not what you’d expect from a 4 star establishment
Stayed 1 night in Sep 2023
Response from Hermione on 1 Oct 2023
Good evening Marcus,Thank you for your review, I have passed on your feedback regarding the bathroom to our housekeeping team.

10/10 Excellent

Jayne

Stayed 1 night in Sep 2023

10/10 Excellent

Sameer

Liked: Staff & service
.
Stayed 1 night in Sep 2023
Response from Hermione on 1 Oct 2023
Thank you for your great review!

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice 👌
Stayed 1 night in Aug 2023
Response from Hermione on 1 Oct 2023
Thank you for your fantastic review!

6/10 Okay

Tania

Stayed 1 night in Aug 2023
Response from Hermione on 1 Oct 2023
Thank you for leaving us a review!

2/10 Terrible

Brad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking
My stay was horrific! I booked a room with a lot of space and a big bed, the shower and bathroom was not up to standard. My room was also right next to the events venue of the hotel and the music was blasting. I was told that the party would end around 12:30am. I was told that there were not many rooms left. I got reception to show me to around 5 other rooms. Two of these were again, next to the events rooms and the music volume was insane, one room smelt of smoke, the other of damp and the 5th that I decided to spend the night in was tiny and cramped, it was hot and the bed was a joke!! Very uncomfortable. The porter did bring me chips and a coke and the next day my pizza and 1 beer was taken off the bill. Breakfast was also terrible for a 4 start hotel. After spending GBP160 for my room, an hour looking for a new room and the above mentioned I will never book into this hotel again or recommend it to others.
Stayed 1 night in Aug 2023
Response from Hermione on 1 Oct 2023
Good evening Brad, I am sorry that your stay did not meet your expectations on this occasion, this is not our usual standard and i hope we get the chance to make this better in the future,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Find!
Very good hotel. Breakfast cramped as wedding party nabbed the posh room
Stayed 1 night in Aug 2023
Response from Hermione on 10 Aug 2023
Thank you so much for your positive review! We look forward to welcoming you to Moor Hall again soon!

2/10 Terrible

Matthew

Stayed 1 night in Jul 2023
Response from Hermione on 10 Aug 2023
I am disappointed that you have rated us so low with no explanation as to why this is, feedback is always welcome so we can improve for the future.

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, service and food
We were staying just one night as we were on a course nearby. I feel the pics online dont do the hotel justice, our room was lovely, bedding really comfortable, the grounds a beautiful! Most of all we were impressed by the staff at this hotel, amazing customer service and helpful, cheery attitudes! We stayed half board and were realky wowed by the dinner! Lots of choice and courses included! My only criticism would be that the pool and leisure facilities are a bit small for the size of the hotel and not quite as beautiful as the rest of the hotel
Stayed 1 night in Jul 2023
Response from Hermione on 10 Aug 2023
Good evening, Thank you so much for leaving us a fantastic review, I am glad that the food and staff we have made your stay enjoyable. We do have scheduled refurbishment in the Spa area in the next few months so we look forward to welcoming you back to see the changes!

10/10 Excellent

Matthew

Stayed 1 night in Jul 2023
Response from Hermione on 10 Aug 2023
Thank you so much for your great review!

6/10 Okay

Lydia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I would advise to go to elsewhere
The actual hotel itself is beautiful however the interiors of the rooms are in desperate need for a refurb. The roast was really disappointing as you can see everything was boiled and barely roasted. The manager at the restaurant did try to rectify this by giving us a dessert from the oak room restaurant which was lovely. The spa itself was nice however the overall quality is low with limited facilities. The massage was good.
Stayed 1 night in Jul 2023
Response from Hermione on 18 Jul 2023
Good afternoon Lydia, Thank you for taking the time to leave us a review, however I am disappointed that you were unhappy with the Country Kitchen on this occasion - hopefully the complimentary dessert from our a la carte restaurant was a better option for you. The rooms are currently being refurbished and this is a project that is ongoing, when you book there is the option to have a standard room or to upgrade to a superior, subject to availability.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
First and Last time
I booked a stay for one night in hopes it would meet my expectations given the mixed reviews. My experience was not the case. I did pre checkin to make it easier and didnt know about the room hold ok I can see past that. The room was not great and not what i thought it would be . I asked for a quiet room but was given one near the reception so could here all the music that was playing well into the early morning as well as other guests passing. Cracks the paint and wall a very musty consistent smell, the toilet was not clean, bath had cracks on the exterior. Bed was uncomfortable to sleep in. Breakfast staff were pleasant but when i had a query on dining for the evening and went to reception my expectations of help were not met. This is not what I expected from a 4 star hotel. Not sure if all rooms had been renovated however based on this I wont be returning.
Stayed 1 night in Jul 2023
Response from Hermione on 18 Jul 2023
Good afternoon, Thank you for taking the time to leave us a review, however I am disappointed that we did not meet your expectations. We do have rooms which are classed as noise rooms and these are not allocated near reception so i am surprised to hear that you were affected by noise - had you mentioned this to the team, we would have made every effort to move you somewhere more suitable. We do have Duty Managers onsite at all times so i would encourage you to let us know any issues at the time so that we can rectify these for you rather than you going away unhappy.

6/10 Okay

Danika

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good but not great. Food service very slow, and errors in all meals ordered. All staff friendly though
Stayed 2 nights in Jul 2023
Response from Hermione on 10 Jul 2023
Good afternoon Danika, Thank you for taking the time to leave us a review, i am glad that you found the staff to be friendly and accommodating, however I am disappointed you were unhappy with the food service - this has been passed on to the relevant manager for investigation.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was basic with no air conditioning although the bathroom looked like it had recently been updated. Good food at breakfast. Friendly staff (albeit gave us incorrect directions to our room!). Small bar but no food served after 9pm.
Stayed 1 night in Jun 2023
Response from Hermione on 10 Jul 2023
Good afternoon, Thank you for taking the time to leave us a review, we do have a number of bedrooms that have air conditioning but unfortunately not all of them do - we have fans at reception that you can request to be in the room for you. I am glad to hear you found our staff to be friendly and that you enjoyed your breakfast! We look forward to welcoming you to Moor Hall again in the future.

2/10 Terrible

Parry

Travelled with partner
I cancelled our trip due to my wife having covid, and being unable to travel. You refused to consider any refund on our £700 expenditure, and then you have the temerity to ask us about our trip. What a load of tripe about you caring about our opinion. Please reconsider our refund and I may be in a position to enjoy your hotel in the future, and give a more positive respopnse.
Stayed 4 nights in Jun 2023
Response from Hermione on 27 Jun 2023
Good evening,You have been contacted and were aware that this issue was escalated to the hotel owners due to COVID 19 no longer being part of Expedia's cancellation policy.Investigations were ongoing and you have now been refunded.

8/10 Good

Bev

Liked: Cleanliness
It is not suitable for disabled people, no lift and lots of stairs .
Stayed 1 night in Jun 2023
Response from Hermione on 23 Jun 2023
Good evening Bev, Thank you for taking the time to leave us a review, however i am sorry you feel like we do not accomodate guests with disabilites, we do have accessible rooms and also rooms with lift access, we do ask that you let us know that this is required at the time of booking and we will allocate you a room accordingly.

8/10 Good

Helen

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice hotel but bar staff need more training.
Lovely hotel in a great location. Bar staff seemed not managed and the service was terrible, arguing amongst themselves in front of customers, totally disorganised, waiting 10 minutes for 4 drinks several times, all other areas including reception and restaurant staff completely different, happy smiles and ready to please. We had a problem where our room had not been cleaned, went to reception twice and it got sorted out.
Stayed 2 nights in Jun 2023
Response from Hermione on 23 Jun 2023
Good evening Helen,Thank you for taking the time to leave us a review and i am glad that you enjoyed the location of the hotel and found most staff members to be friendly and welcoming. I am very sorry to hear about the poor service you received in the bar area, this has been passed along to the bar manager who is addressing this with members of staff in this area. We hope we have the chance to welcome you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff.
Stayed 2 nights in Jun 2023
Response from Hermione on 23 Jun 2023
Good evening, Thank you for your review, i am glad that you found our staff friendly and welcoming. We look forward to welcoming you to Moor Hall again soon.

8/10 Good

Artwell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hermione on 23 Jun 2023
Good evening Artwell, Thank you so much for your positive review!

10/10 Excellent

Ricky

Stayed 1 night in Jun 2023
Response from Hermione on 23 Jun 2023
Good evening Ricky, Thank you for your positive review, we are thrilled that you enjoyed your stay with us!

6/10 Okay

Tom

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very tired property, which is a shame as the surroundings are lovely
Stayed 1 night in Jun 2023
Response from Hermione on 23 Jun 2023
Good evening Tom,Thank you for taking the time to leave a review, however i am disappointed to hear you found the property to be tired, we have recently refurbished a lot of our bedrooms with more to be completed in the near future as well as our Oak Room restaurant. We look forward to welcoming you again soon.

6/10 Okay

Jack Anthony

Travelled with partner
Liked: Cleanliness, staff & service
Staff room and grounds nice. Spa is a little run down which is unfortunate as it comes at an extra charge of £10 per head. Bar staff are slow but breakfast staff excellent!!
Stayed 1 night in May 2023
Response from Hermione on 23 Jun 2023
Good evening Jack,Thank you for taking the time to leave us a review and i am glad that you were happy with the staff, berdroom and our grounds. I am disappointed you were unhappy with the spa facilities and this has been passed to the spa manager to look into, there is a charge of 10 per person if the reservation is made via a third party, however if you book directly with the hotel use of the facilities is complimentary.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Hermione on 23 Jun 2023
Good evening Mark, Thank you very much for your positive review, we are glad you enjoyed your stay with us!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Hermione on 23 Jun 2023
Good evening Stephen,Thank you for your fantastic review, we are happy that you enjoyed your stay with us and look forward to welcoming you again soon.

8/10 Good

Gemma

Stayed 1 night in Apr 2023
Response from Hermione on 23 Jun 2023
Good evening Gemma,Thank you for your review, we are delighted that you enjoyed your stay with us!

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Very pleasant stay, room was in good order and well laid out. The only issue I found, was the corridors were dark and the directional signage could have been better. I had to ask a couple of people where my room was! Also better signage for the lift and stairs would benefit the customer experience.
Stayed 1 night in Apr 2023
Response from Hermione on 23 Jun 2023
Good evening Lee, Thank you for taking the time to leave us a review, I am glad to hear that your toom was in good order and the layout suited your needs. I have passed on your feedback to the General Manager and this is something that we will look in to to make finding your way around the hotel easier. We look forward to welcoming you back to Moor Hall soon.

8/10 Good

James

Stayed 1 night in Apr 2023
Response from Hermione on 23 Jun 2023
Good evening James,Thank you so much for your positive review, we look forward to welcoming you back to Moor Hall soon!

6/10 Okay

Alicia

Stayed 1 night in Mar 2023

10/10 Excellent

Duncan

Stayed 1 night in Mar 2023
Response from Hermione on 23 Jun 2023
Good evening Duncan, Thank you for your fantastic review, we are delighted that you enjoyed your stay with us!

8/10 Good

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Stayed in a single room and was pleasantly surprised by the size of the room, including bathroom. It was spotlessly cleaned and felt very homely. My only complaint would be that there seemed to be a heavy door directly underneath my room which would slam intermittently through the evening/night and almost shake the whole room. The sink was slow draining as well. However, overall pleasant stay and would stay again.
Stayed 1 night in Feb 2023

6/10 Okay

Xavier

Stayed 1 night in Feb 2023

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Ok but not great for the cost
Was ok. Not as good as when we went pre covid but maybe this was to be expected. Service could have been better and menu was limited.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bad night sleep
The hotel is lovely and clean but the bed was really uncomfortable, both myself and my friend (shared a twin) hardly slept due to the uncomfortable mattresses in the room
Stayed 1 night in Jan 2023

10/10 Excellent

ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to Sutton park for beautiful walk and the shops/ cafes

10/10 Excellent

Marion

Stayed 1 night in Nov 2022