Otsu Hotel Guide - Biwako Terrace hotels in Otsu, Japan.

"The location is excellent, within walking distance to shops, restaurants, subway, bus, etc. The room os spacious for a 3-star hotel, with the toilet in a closet-size space separated from the bathroom, which is very nice for two people in the morning wanting to use the bathroom. "

"Everything was great with the exception that the room was very small and with a large suitcase and 2 carry ons it was very difficult to move around the room. Aside from that, staff was amazing and helpful, super clean and the location was fantastic. "

"We had a great stay. The location was amazing, very close to everything. The food was very good, we didn't have breakfast but the restaurant was fantastic. "

"Very friendly staff and nice hotel! In the city and in a good location!"

"Great room, huge bed, bathroom was lovely, breakfast buffet had an amazing selection of options. Great option for anyone staying in Kyoto."

"Air conditioning was great the staff efficient but there was a language issue since I do not speak much Japanese. Hotel is close to market great shopping also close to gf restaurants. Near a bus stop. Also Short walking distance to larger shoppers stores. The only drawback is the for two people the room was crowded and it took a while to charge electronics."

"The hotel is ok, but nothing really out of the ordinary. Staff does speak very limited english, and had to use google translate extensively to communicate. The room we booked (the largest room they had, the Family Room) is ABSOLUTELY MINUSCULE. It CANNOT fit 4 people. It was more of a non-functional APA Hotel style room (except in APA it does work...). The rooms were somewhat clean, but nothing very thorough. The shelves on top of beds were absolutely dusty. There were papers under the desks. The room was absolutely not cleaned thoroughly. We did have several incidents during our stay. The safe was non-functional for our entire stay, even though I complained about it daily. First night, the cleaning staff only put 2 towel sets back. I had to go downstairs to request 2 more towels, which the front desk wanted to charge me as "extra". Took a lot of explaining until they finally understood that those were not extra towels. The second day, we ran out of body soap. Cleaning staff did not replace it, even though we warned them in the morning that it was low. I had to walk downstairs again to request for more in the middle of family showers. The third and last day was the worse. There was no toilet paper, even though we asked them in the morning that it was also low. When I came downstairs, I started asking for names, the front desk employee refused to share his name. He also refused to share the name and contact of the hotel manager. I do not recommend this property."

"Breakfast was ok. Staff in restaurant was ok but night staff on front desk was rude especially night manager Masttsamto was rude and not helpful."

"Great location & value!! "