Black Creek Hotels

"I had a great experience with all of the staff except Jennifer. She was very rude and unhelpful. The hotel is nice. There is no free breakfast, and all food options are quite expensive."

"I didn’t complain since our time was limited there, but in our room our floor seemed very damp and almost sticky. Our bathroom was pretty dirty. And my biggest complaint is that our bed had a mattress that obviously needed to be replaced it was completely concave, it went down a lot in the middle. It was horribly uncomfortable to sleep on. My kids enjoy the waterpark though, but it has went downhill since it first opened. "

"Thumbs down. We had leftover garbage in our room. The wall had tape from the previous guests along with confetti on the floor. Breakfast was mediocre. Staff was friendly. Hair in the tub. The carpet by the elevator was filthy."

"The hotel charged me twice and the staff is very unhelpful. They are now not answering the phone. "

"Large spacious rooms. Comfortable clean beds. Super staff Erin and Manoj were wonderful at customer service! Wow. Champagne for our anniversary! Walkable to restaurants, clubs etc. will return for sure!"

"Unimpressive breakfast but clean and stocked. Room was ok, shower don’t drain, wear and tear on walls/ corners. Overall good."

"."

"Pillows and quality of mattress were not good at all. The rest was great!"

"Clean & comfortable Room, Great Staff. Staff was the best we have ever encountered at any hotel or resort. If you need or want something, just ask them. Watch how quickly they will jump to help."