Exterior

Reviews of Hilton Boca Raton Suites

3.5 out of 5
Hilton Boca Raton Suites
7920 Glades Rd, Boca Raton, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 477 out of 1006 reviews" "
Rating 8 - Good. 227 out of 1006 reviews" "
Rating 6 - Okay. 152 out of 1006 reviews" "
Rating 4 - Poor. 71 out of 1006 reviews" "
Rating 2 - Terrible. 79 out of 1006 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ming, Vista

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I received a text from the front desk, asking if I’m satisfied with the room, made me feel very welcomed here. As for the room, it is a bit old but clean and serves its purpose well. Nastassia at the front desk was incredibly friendly and gave me some great dinner recommendations. There’s also a beautiful lake in the backyard for a scenic walk.
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Yeneysi

Travelled with family
Liked: Amenities
Clean, breakfast included is a plus
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Great rooms and pool.
Stayed 1 night in Apr 2024

10/10 Excellent

Ludmilla

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

ROCHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was warm and welcoming. The rooms were comfortable. The breakfast was awesome
Stayed 4 nights in Apr 2024
Response from Paige S. on 25 Apr 2024
Thank you for the wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our staff, rooms, and breakfast met your expectations. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Breakfast was awesome! Hotel rooms needs a little revamping in the but other then that the hotel was a great stay. Pool was nice.
Stayed 1 night in Apr 2024
Response from Paige S. on 25 Apr 2024
Thank you for your feedback! We're glad you enjoyed our awesome breakfast and the pool during your stay. Your comments regarding the room are duly noted, and we appreciate your input. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Love the breakfast made to order omlettes! Clean hotel . Love the precor stretch machine in fitness center. Love the free happy hour !!! My 2nd time staying here coming back again !!! The pool is great too and has shade !!
Stayed 6 nights in Apr 2024
Response from Paige S. on 21 Apr 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our breakfast, fitness center amenities, happy hour, and pool. We look forward to welcoming you back for another wonderful stay!

8/10 Good

waynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful setting, but it needs refurbishing!
Stayed 1 night in Apr 2024
Response from Paige S. on 20 Apr 2024
Thank you for your feedback! We're glad you enjoyed our hotel. We appreciate your suggestion for refurbishing as we strive to enhance our guests experience. We hope to welcome you back in the future!

10/10 Excellent

Marie, Polk city

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great and especially the made to order omelets, pancakes, French toast and waffles! The cook is so friendly and excellent cooking skills! Hot porridge! And buffet choices were the best! The cocktail hour was so much fun to meet and share with other guests.this is one of our favorite places to stay when coming to the area!
Stayed 2 nights in Apr 2024
Response from Paige S. on 20 Apr 2024
Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed our breakfast offerings, including the made to order options and buffet choices. It's delightful to know that you had a great time at our cocktail hour and found it to be a fun opportunity to connect with other guests. We appreciate your kind words and look forward to welcoming you back on your next visit to the area!

6/10 Okay

Ellen

Business traveller
Liked: Staff & service
It wasnt Dirty, it was dated so it looked dirty. I killed a big roach in the bathroom near the dining/bar area. Good location, but the nearby constuction noise was early and relentless.
Stayed 2 nights in Apr 2024
Response from Paige S. on 18 Apr 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the dated appearance of our property and the construction noise nearby. Your comments have been noted, and we will work to address them as we continue to improve our facilities and services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Nadia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was broken in.
Stayed 1 night in Apr 2024
Response from Paige S. on 18 Apr 2024
We apologize for the misunderstanding. It appears there was a miscommunication, and we regret any inconvenience it may have caused. Your feedback is valuable to us. If you have any further concerns, please don't hesitate to reach out.

10/10 Excellent

SINDY, cape coral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property , located in a good area.
Stayed 1 night in Apr 2024
Response from Paige S. on 18 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our property and its location. If there's anything specific you loved about your stay or any areas where we can improve, please feel free to share. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Sal

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to beat. A little pricey, but, worth it if ya got it.
Stayed 2 nights in Apr 2024
Response from Paige S. on 18 Apr 2024
Thank you for your excellent rating and feedback! We're thrilled to hear that you found your stay with us worth it. We appreciate your support and hope to welcome you back again in the future. If you have any suggestions or requests for your next visit, please don't hesitate to let us know.

10/10 Excellent

Sal

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Paige S. on 18 Apr 2024
Thank you for your perfect rating! We look forward to welcoming you back in the future.

10/10 Excellent

Eris

Travelled with family
Everything was good. It’s an older hotel that has been renovated but probably not in a while but it was good for the price However my room smelled like cigarettes and they did come up and spray it but i could still smell it. Maybe when they renovate they can get rid of the smell
Stayed 1 night in Apr 2024
Response from Paige S. on 18 Apr 2024
Thank you for your positive feedback and for choosing to stay with us. We're glad to hear that overall you enjoyed your experience with us. We apologize for the inconvenience regarding the cigarette smell in your room. Your feedback is valuable, and we will address this matter to ensure a more pleasant experience for all our guests. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Kristina

Travelled with pets, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The photos online are not an accurate representation of the hotel and rooms. The outlets in our room made a sizzling noise when we plugged out phones in. We informed the front desk and were told someone would look at it, but nobody ever did. One of the elevators was out of service on Easter weekend. This created long waiting times for the elevator and we had to use the stairs. In addition, our key cards stopped working. We informed the front desk and they replaced them. However, they continued not to work. A maintenance person looked at the lock and it turned out the battery needed to be replaced. We attended the cocktail hour at the hotel bar and the bar tender spilled my drink all over the bar and also on me. The only redeeming thing about this hotel was the hot breakfast and the staff who served it.
Stayed 7 nights in Mar 2024
Response from Paige S. on 18 Apr 2024
Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay, including the issues with the outlets, elevator, key cards, and spill at the bar. We take your comments seriously and will address them with our team to prevent similar occurrences in the future. We're glad to hear that you enjoyed our hot breakfast and the service provided by our staff. We hope to have the opportunity to welcome you back and provide you with a better experience.

10/10 Excellent

LAWRENCE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, amazing breakfast and complimentary cocktails - amazing !
Stayed 1 night in Apr 2024
Response from Paige S. on 8 Apr 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed our exceptional staff, delicious breakfast, and complimentary cocktails. It was our pleasure to provide you with an enjoyable experience, and we look forward to welcoming you back again soon for another amazing stay!

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024
Response from Paige S. on 25 Apr 2024
Thank you for the excellent rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, please feel free to let us know. We hope to welcome you back again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Paige S. on 8 Apr 2024
Thank you for the fantastic rating! We're thrilled to hear that you had a wonderful experience with us. If you have any feedback or suggestions for how we can make your next stay even better, please don't hesitate to let us know. We hope to welcome you back soon for another five-star experience!

10/10 Excellent

Agar, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing restaurant close by yumm!!
Stayed 2 nights in Mar 2024
Response from Paige S. on 8 Apr 2024
Thank you for the fantastic rating! We're thrilled to hear that you had a wonderful experience with us. If you have any feedback or suggestions for how we can make your next stay even better, please don't hesitate to let us know. We hope to welcome you back soon for another five-star experience!

6/10 Okay

Micheline

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Out of town. Surrounding property beautiful. Hotel very dated. Definitely needs updating. Ir was clean.
Stayed 1 night in Mar 2024
Response from Paige S. on 30 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated the cleanliness of our hotel and enjoyed the beautiful surrounding property. We understand your concerns about the dated appearance of the hotel, and we appreciate your input. Our team continuously works to enhance the guest experience, and your feedback will certainly be considered as we plan for future improvements. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

jeff

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff friendly. Room was ready, breakfast was fine. Rooms look like they haven’t had any upgrades other than a tv since 1988. Wallpaper peeling, carpet torn up. Just old
Stayed 1 night in Mar 2024
Response from Paige S. on 30 Mar 2024
Thank you for sharing your feedback with us. We appreciate your compliments about our friendly staff and the breakfast. We're sorry to hear that you found the appearance of the rooms outdated. We continuously strive to improve our facilities and will take your comments into consideration as we plan for future updates. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paige S. on 28 Mar 2024
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you had a great experience during your stay. If there's anything specific that stood out to you or any suggestions you have for us to improve further, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Paige S. on 18 Apr 2024
Thank you for your perfect rating! We look forward to welcoming you back in the future.

6/10 Okay

John

Travelled with partner
Nice pool, unfortunately on the Sunday I was there a woman felt fit to put her diapered year old in the pool and jacuzzi and then dumped diaper behind the Jacuzzi. Poor service on Sunday ie no towels at pool. Great breakfast with nice staff in breakfast room and cocktail staff.
Stayed 5 nights in Mar 2024
Response from Paige S. on 24 Mar 2024
Thank you for your feedback. We're glad you enjoyed our pool and breakfast service. We apologize for the inconvenience you experienced with the pool towels on Sunday. We'll address this with our team to ensure it doesn't happen again. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.

8/10 Good

Nancy

Stayed 2 nights in Mar 2024
Response from Paige S. on 18 Apr 2024
Thank you for your rating! We hope to welcome you back in the future.

4/10 Poor

Nancy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Do not stay here. Property in desperate need of facelift or teardown/rebuild. Best adpects were staff and Sunday brunch and lovely setting.
Stayed 1 night in Mar 2024
Response from John on 22 Mar 2024
Thank you for your comments will pass on to management. Thank you for staying with us

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very clean
Stayed 1 night in Jan 2024
Response from John on 22 Mar 2024
We do appreciate your comments. Will pass comments on to the management. Thank you for staying with us.

6/10 Okay

Joan

Travelled with partner
Liked: Cleanliness, staff & service
The suite was clean and fairly comfortable but dated. The parking lot was confusing because some of the lot belongs to the restaurant and the hotel spaces were not marked clearly. Also, because of the catalytic converter thefts, video cameras are needed around the property.
Stayed 4 nights in Mar 2024
Response from John on 22 Mar 2024
Thank you for your comments. Will pass comments on to management. Thank you for staying with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much dining
Stayed 1 night in Mar 2024
Response from John on 22 Mar 2024
Sorry about that our restaurant is only for breakfast. We hope the owners may take your comments about the dining experience. Thank you for staying with us.

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities
Nice place just a little dated. Service was excellent
Stayed 1 night in Mar 2024
Response from John on 17 Mar 2024
Thank you for your comments. thank you for staying with us at the Hilton Boca Raton Suites

6/10 Okay

Angela, Atlanta

Liked: Cleanliness, staff & service
This hotel was fine, but very much needs updating
Stayed 1 night in Mar 2024
Response from John on 15 Mar 2024
Thank you for your comments. Will pass this on to my general Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Paige S. on 16 Mar 2024
Thank you for the perfect rating! We're thrilled to hear that you had such a great experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Hermes

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paige S. on 16 Mar 2024
Thank you for the perfect rating! We're thrilled to hear that you had such a great experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy and convenient location to restaurants and highways.
Stayed 4 nights in Mar 2024
Response from John on 15 Mar 2024
Thank you hope you enjoyed your stay with us.

10/10 Excellent

Javier

Stayed 1 night in Mar 2024
Response from Paige S. on 28 Mar 2024
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you had a great experience during your stay. If there's anything specific that stood out to you or any suggestions you have for us to improve further, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service
We enjoyed our stay
Stayed 3 nights in Feb 2024
Response from Paige S. on 17 Feb 2024
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know.

10/10 Excellent

Reyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful
Stayed 1 night in Feb 2024
Response from Paige S. on 17 Feb 2024
We're thrilled to hear that you found our staff friendly and helpful during your stay! Thank you for taking the time to share your positive experience. We hope to welcome you back again soon for another enjoyable visit!

8/10 Good

Arnold, Montville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a nice building but it is getting old. It is time for new furniture. Even the doors and the locks are badly worn. The people working there were great
Stayed 3 nights in Jan 2024
Response from john on 11 Feb 2024
We do appreciate your comments.

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
It was an ok property nothing extraordinary
Stayed 1 night in Jan 2024
Response from John on 11 Feb 2024
Thank you please come again. Do appreciate your comments

6/10 Okay

John

Travelled with partner
Liked: Staff & service
This property is out of date and in need of renovations. Paint is in bad shape as well. I was very disappointed with the condition and expected better for the price. Breakfast was good.
Stayed 1 night in Feb 2024
Response from John on 4 Feb 2024
We do appreciate your comments, we are sorry for the condition of the room. Thank you for staying with us. Hope you will return after we do refurbishing.

2/10 Terrible

Lise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property should be renovated. Staff was excellent but living conditions quite poor.
Stayed 2 nights in Feb 2024
Response from John on 4 Feb 2024
Sorry for inconvenience, will pass comments to management

8/10 Good

SAMLAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property located close to Town Center Plaza and a short drive from Mizner Park. Beautifully landscaped waterfront with easy access to Restaurants and shops. The heated outdoor pool is a definite plus; as is the complimentary daily happy hour. The complimentary cooked to order breakfast was supported by careful, dedicated staff. The Suite was very comfortable and included coffee, water, a microwave and fridge. All in all a wonderful stay.
Stayed 6 nights in Jan 2024
Response from john on 3 Feb 2024
Thank you for your feedback we do appreciate it. Looking forward to your return

10/10 Excellent

Davianne

Stayed 2 nights in Jan 2024
Response from John on 22 Mar 2024
Thank you

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service
We’ve been staying at this hotel for at least 12 years off and on and it’s time to update the rooms other than that we love the facility
Stayed 1 night in Jan 2024
Response from John on 3 Feb 2024
Thank you for your loyalty. An I will pass this on to the management.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Paige S. on 17 Feb 2024
Thank you for your positive rating! We're glad to hear you had a good experience overall. If there's anything specific you think we could improve upon, please don't hesitate to let us know. We look forward to welcoming you back again soon!

6/10 Okay

Yaffa

Disliked: Property conditions & facilities
This hotel is super convenient as far as location. Housekeeping didn’t always give us enough towels or a bath mat. The property needs to be repaired and repainted. Staff was courteous for check in and check out.
Stayed 4 nights in Jan 2024
Response from John on 4 Feb 2024
Thanks for suggestion. Do appreciate your comments