Exterior
Check availability

Reviews of City Express Junior by Marriott Bogota Aeropuerto

3 out of 5
City Express Junior by Marriott Bogota Aeropuerto
Diagonal 25G No. 95-66, Torre 2, Bogotá

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1003 reviews" "
Rating 8 - Good. 235 out of 1003 reviews" "
Rating 6 - Okay. 80 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aleece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, hot showers, friendly staff and the shuttle service is extremely helpful and on time. I would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Oscar, Windermere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty close to the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Excellent service, accomodation, food and shuttle
Stayed 1 night in Apr 2024

10/10 Excellent

ARMAN, Lodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
¿?
Stayed 1 night in Apr 2024

10/10 Excellent

Miguel, DPO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2024

8/10 Good

Satoshi

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yahabi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for only one night. But it was great
Stayed 1 night in Apr 2024

10/10 Excellent

Archibald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the airport
Stayed 1 night in Apr 2024

8/10 Good

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was happy to find it at the last minute.
Stayed 1 night in Apr 2024

10/10 Excellent

JUAN, san francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Apr 2024

8/10 Good

Barkat Ali, Springfield

Business traveller
Liked: Amenities
Close to airport and clean hotel
Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
Espacios eran limitado y precio demaciado caro para la calidad de las habitaciones, otros hoteles son más económicos y mejor servicio
Stayed 2 nights in Apr 2024

6/10 Okay

Elzbieta

Travelled with partner
Disliked: Amenities
very small rooms
Stayed 1 night in Apr 2024

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Front desk on 30 Apr 2024
Estimado James, gracias por alojarse con nosotros

8/10 Good

Yansel M. Aponte

Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are kind and always willing to help.
Stayed 1 night in Apr 2024
Response from Front desk on 30 Apr 2024
Thanks for stay with us

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good modest hotel, clean, safe and close to el dorado airport. Brekfast buffet was very good, a lot of choices and the best is the humble staff personnel. A repeat visiting again.
Stayed 1 night in Apr 2024
Response from Luis Jimenez on 11 Apr 2024
Thanks for stay with us

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and convenient hotel
Stayed 1 night in Apr 2024
Response from Front desk on 11 Apr 2024
Thanks for stay with us

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great...
Stayed 1 night in Apr 2024
Response from Front desk on 11 Apr 2024
Thanks for stay with us

10/10 Excellent

Azmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Luis Jiménez on 11 Apr 2024
Thanks for stay with us

10/10 Excellent

Cesar Augusto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool
Stayed 1 night in Feb 2024
Response from Front desk on 11 Apr 2024
Thanks for stay with us

10/10 Excellent

Juan jose

Stayed 1 night in Apr 2024

10/10 Excellent

Ángela María

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 1 night in Apr 2024
Response from Front desk on 11 Apr 2024
Thanks for stay with us

8/10 Good

David

Stayed 1 night in Mar 2024
Response from Front desk on 30 Apr 2024
Estimado David, gracias por alojarse con nosotros.

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Front desk on 30 Apr 2024
Estimado AndrewGracias por alojarse con nosotros.

8/10 Good

Lida

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this hotel, easy to checking and good transportation service.
Stayed 1 night in Mar 2024
Response from Front desk on 27 Mar 2024
Buenos díasEstimada Lida, gracias por alojarse con nosotros, esperamos que vuelva pronto.

4/10 Poor

Luisa

Stayed 1 night in Mar 2024
Response from Luis Jiménez on 27 Mar 2024
Estimada Luisa, Gracias por su opinión, lamentamos que no se haya cumplido las expectativas pero nos enfocaremos en mejorar cada detalle .

8/10 Good

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good location
Stayed 1 night in Mar 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimado JhonnyCordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, lamentamos que la ubicación no haya sido un fuerte en esta ocasión, por lo general estamos muy cerca al aeropuerto y tenemos salida a cualquier parte de la ciudad.

2/10 Terrible

Dora

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We booked this hotel for a long layover thinking it would be convenient with the free shuttle service, but it was imposible to reach the hotel before the trip. I tried emailing via Expedia, emailing directly, and calling, but couldn’t reach them nor did they reply to any of my messages. On the way back to the airport, the shuttle was not on time, it took so long the hotel suggested we use one of their taxis (for a fee of course) and that’s what we ended up doing. Catherine, the receptionist, is the rudest receptionist I’ve even encountered, it was almost comical. Not only did she ignore us at check out for as long as she could, once she was finally helping us, another person walked in (someone she knew) and she stepped to the side, helped them while keeping us waiting again, and returned to finish our check out with a nasty attitude after her friend left. The room was small but clean and comfortable, but due to the terrible service, we will not be returning.
Stayed 1 night in Mar 2024
Response from Luis G. Jiménez on 27 Mar 2024
Buenos días Estimada Dora,Espero se encuentre muy bien, gracias por tomarse el tiempo en hacernos entender en por que el servicio no tiene una perserpción alta en su estadía, para el tema de nuestra recepcionista Katherine, lamentos reconocer que por tema de lenguaje se interpretó que ya que el check out estaba listo , no habia nada más pendiente, por ende no prestó atención a sus requerimientos extra o en cuanto a información, hemos hecho la retroalimentación directamenteFrente al tema de comunicación, tiempos y transporte, revisaremos nuestros canales de comunicación y oportunidades de mejora.

10/10 Excellent

Fernando

Stayed 1 night in Mar 2024
Response from Front desk on 11 Apr 2024
Thanks for stay with us

8/10 Good

Jaime

Stayed 1 night in Mar 2024
Response from Front desk on 11 Apr 2024
Thanks for stay with us

10/10 Excellent

Evlyn

Stayed 1 night in Mar 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos díasEstimada Evlyn, gracias por alojarse con nosotros, esperamos que vuelva pronto.

10/10 Excellent

Guarin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel good food
Stayed 1 night in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Thanks for your comment, I hope you come back soon.

10/10 Excellent

ROHAN

Liked: Staff & service, amenities, property conditions & facilities
Check in was easy, 24/7 room service and near the airport. Works well for express stay over.
Stayed 1 night in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Good morning,Dear RohanBest regardThank you for staying with us, your opinion is very important to us as a service company, customer servic

4/10 Poor

Veronica

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I called the day before to confirm my arrival at the hotel at 10pm. When I arrived at the hotel the next day, they inform me that my room has been occupied by someone else. They ask me to wait a moment as they are going to find another room. After waiting more than 40 minutes they put me in another room. Not even the wifi was active and I couldn't use it. The transportation from the airport to the hotel and vice versa was the best service I received
Stayed 1 night in Feb 2024
Response from Luis JIménez on 27 Mar 2024
Good morning Mrs Veronica.I apologise for all the problem you had, The Wifi is working but maybe the information was not given at all, I hope to review why the service did not focus on solving your requests and it were ignored, we try to make an effort in each stay and we are sorry for what happened.

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimada Maria Cordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, no solo lo confortable o puntual y si no en general un servicio de alta calidad

8/10 Good

Allan, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel appears to be in an industrial area which wasn't too inviting nor safe. However the hotel itself was great. The regular shuttle to and from the airport was a wonderful bonus. Food in the restaurants was quite expensive but there appeared to be no options close by.
Stayed 1 night in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimado AllanCordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, no solo lo confortable o puntual y si no en general un servicio de alta calidad

8/10 Good

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 2 nights in Jan 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimado Stefan Cordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, no solo lo confortable o puntual y si no en general un servicio de alta calidad

10/10 Excellent

Orlando

Liked: Cleanliness, property conditions & facilities
Response from Luis JIménez on 27 Mar 2024
Buenos días Estimado OrlandoCordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, no solo lo confortable o puntual y si no en general un servicio de alta calidad

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luis JIménez on 27 Mar 2024
Buenos días Estimado HenryCordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, no solo lo confortable o puntual y si no en general un servicio de alta calidad

6/10 Okay

Rodolfo

Travelled with family
I like they have shuttle 24 hours to the airport, I do not like the area look unsafe
Stayed 1 night in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Good morning Dear RodolfoBest regardThank you for staying with us, your opinion is very important for us.

4/10 Poor

Silvio

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Luis Jiménez on 27 Mar 2024
Good morning Dear SilvioBest regardThank you for staying with us, your opinion is very important

8/10 Good

Lina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, nice breakfast and free shuttle to airport.
Stayed 1 night in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos díasEstimada Lina, Gracias por su opinión, nos agrada saber que las expectativas se cumplieron y su descanso logro tener un excelente servicio y recogida en el aeropuerto

6/10 Okay

JORGE

Checkin ver slow
Stayed 1 night in Feb 2024
Response from Luis JIménez on 27 Mar 2024
Buenos días Estimado JorgeCordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, no solo lo confortable o puntual y si no en general un servicio de alta calidad

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place.
Stayed 1 night in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Thanks for stay with Victor

8/10 Good

Irlanda, Swift Current

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Feb 2024
Response from Luis JIménez on 27 Mar 2024
Buenos días Estimada IrlandaCordial saludoGracias por alojarse con nosotros, nos alegra escuchar que su estadía fue muy buena y de su completo agrado

2/10 Terrible

Jessika

Travelled with family
Disliked: Staff & service, amenities
Oferta engañosa, ofrecen un servicio que no cumplen y su respuesta es insatisfecha. Reserve mediante expedia porque ofrecian traslado con la reservacion y luego el hotel dice que ese servicio lo debe brindar expedia. A eso se llama prácticamente estafa, ofrecer algo para engañar y luego no cumplir.
Stayed 1 night in Feb 2024
Response from Luis JIméne on 27 Mar 2024
Buenos díasEstimada Jessika, lamentamos el comentario, el servicio de transporte lo ofrece directamente el Hotel No expedia, hemos revisado para validar quién o que operador le brindó la información, ya que nuestra recepción brinda la información de horarios, lugar y detalles cuando se reciben estas solicitudes. le recuerdo que los números de la recepción son los primeros en ayudarle.

6/10 Okay

Michele

Liked: Cleanliness, property conditions & facilities
The hotel itself is good. Very quiet. Amazing to not hear the many flights coming in and out! Good shower&AC Upon arrival we parked in valet area and proceeded to the first front desk and were guided to the next floor where the Junior front desk is located. We didn’t need this confusion after a long drive. We were allowed an hour early check in and bag storage by the first receptionist as we were having our car picked up by the rental agency and needed it empty. The Valet parking “gentleman “ insisted we move the car into the underground parking while we waited the 15-20 minutes for pick up. This was nonsense as there was lots of valet area. Minutes after parking we were again back and forth through elevators to get the car out. Unnecessary efforts. And then he rudely requested a tip twice. The second receptionist was also rude. No greeting no eye contact mumbling in Spanish. Our reservation was through Booking and we had a quoted price. If I didn’t have this in print to show her she was charging us more. She was not at all apologetic but did revise and charge as was quoted. The hotel has one Bistro restaurant. Some food looked great coming out. Obviously we should have asked what they would recommend because the lasagna came in hot chaffing dish but was literally cold inside. They charged us less for the expensive salad as it had greens, croutons and chicken pieces. There are some good friendly staff but a few were truly unhappy and passed this to us, the clients.
Stayed 1 night in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Good morning Mrs MicheleI apologise for this situations, we will improve with all your advises.

8/10 Good

ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay at this hotel
Stayed 1 night in Feb 2024
Response from Luis JIménez on 27 Mar 2024
Buenos días Sra RuthCordial saludoGracias por alojarse con nosotros, su opinión es de mucha importancia para que nuestro servicio siga enfocandose en brindar las mejores estadías.