Verified review
6/10 Okay
Claire
21 Oct 2026
The apartment is in an ideal location to discover historic Bologna, with sites, shops, and restaurants within just a couple minutes walk. It is up a lot of stairs with no elevator which we knew ahead of time. The reservation came with booking numbers from both Expedia and VRBO. The communication with the host was sporadic and very difficult. He or she was insistent we send our passports by WhatsApp. We could never reach a person at Expedia to talk with them about it. I did talk to someone at VRBO who said we should not send any private information by WhatsApp or to an unfamiliar email, but because we had an Expedia booking number as well as VRBO they were not able to send the host our passport information on the VRBO platform. The host will not come to greet you and will not send the codes without the passports. This entire back-and-forth took 10 days and a lot of time. Not worth the hours or the frustration! Both the host property and Expedia should get this figured out. Expedia needs a way to securely submit information for hosts such as this one. And they need someone besides an AI Chatbot to answer their phone.
Stayed 2 nights in Oct 2026



















