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Reviews of Courtyard by Marriott Boston Dedham/Westwood

3 out of 5
Courtyard by Marriott Boston Dedham/Westwood
64 University Avenue, Westwood, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 403 out of 719 reviews" "
Rating 8 - Good. 179 out of 719 reviews" "
Rating 6 - Okay. 73 out of 719 reviews" "
Rating 4 - Poor. 30 out of 719 reviews" "
Rating 2 - Terrible. 34 out of 719 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet & loved the location, close to a lot of things!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay. Very clean. Room was comfortable and Staff was exceptional.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dirlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Esperanza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Taryn

Stayed 1 night in Mar 2024

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024

10/10 Excellent

Tejhas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, good location, walkable distance to suburb train. Staff very decent and soft spoken.
Stayed 2 nights in Mar 2024

10/10 Excellent

Magella

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place!
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberlee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New area, clean and convenient for shopping, highway and dining.
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lakeitha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service
The tv screen is all blue. We were told all the yes had to be replaced. The fan in the bathroom could not shut off. They said it was normal to circulate the air? The noise was annoying.
Stayed 1 night in Feb 2024

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay Well priced Nice clean facility
Stayed 2 nights in Feb 2024

8/10 Good

Alice

Stayed 2 nights in Jan 2024

6/10 Okay

Aidan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was rude and unhelpful. Especially at the Bistro and front desk Sunday morning!!!
Stayed 2 nights in Jan 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brian / GM on 29 Jan 2024
Thank you for staying with us.

6/10 Okay

Amanda

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great Stay, but the hot tub was broken. There were a few nice staff members. A lady with long hair and the tall gentlemen with glasses. Other two ladies didn’t know how to smile. The bartender was amazing and so was the housekeeper Maria. I’d stay again if the hot tub worked.
Stayed 3 nights in Jan 2024
Response from Brian / GM on 29 Jan 2024
Thank you for the kind words on members of our team. The hot tub is fully back in service now with a brand-new heater - we are so sorry it was out of service during your visit. We hope you can visit us again and enjoy the hot tub.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lobby, nice room, loud neighbors
Hotel was in good condition and the room was very nice and comfortable. We did not hear the train at all. Unfortunately, the people upstairs from us and two rooms across from us were extremely loud throughout the night. Upstairs there was a kid running around and screaming until 2am. Then, across the hall, people were yelling at each other in the hallway at 3am for 10 minutes. We have a 1 year old and it was hard to get him to sleep/keep him asleep with all this noise. The train was the least of our noise issues. We have a 1 year old too and it was hard to get him to sleep with
Stayed 1 night in Jan 2024
Response from Brian / GM on 29 Jan 2024
I'm so sorry to hear about the noise that detracted from your stay. We completely understand that our guests count on us to quickly quiet unreasonable noise at such an hour, and we always strive to improve our response. We are glad to hear that the train noise did not disturb you as it is incredibly beneficial for our guests to have the Route 128 Amtrak and MBTA station in walking distance to the hotel. We hope to see your family with us again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay

10/10 Excellent

David

Stayed 1 night in Dec 2023

8/10 Good

Mark, Arlington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Your employees were pleasant and very professional. Except for the broken shower handle and bathroom fan constantly running, it was a very nice stay
Stayed 1 night in Dec 2023

8/10 Good

Jerry

Stayed 3 nights in Dec 2023

10/10 Excellent

Cindy, CLOSTER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient to Westwood. The property has its own parking and is convenient to shopping and dining.
Stayed 1 night in Dec 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing
Stayed 2 nights in Nov 2023

10/10 Excellent

Theresa

Stayed 2 nights in Nov 2023

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could remember the young woman who took care of the reception area all weekend. Just amazing customer service. Just discharged from the hospital and I never felt so comfortable in my life.
Stayed 2 nights in Oct 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
About average - over priced though.
It's a pretty standard Courtyard. It's in good shape and the location was ideal for us. The issues we had were small ones. Note that it is next to an Amtrak station so you'll hear trains from time to time. Both light bulbs in the bedside light on one side were out. They're nonstandard and the desk didn't have any but offered to send maintenance in the morning. We checked out before that mattered. I swapped one over from the other light. Not a big deal but points to a quality control issue. Bathroom fan stays on all the time. Lots of hotels doing this because it reduces mildew. Fine, but this one was noisy enough that we had to keep the door closed, which meant the bathroom didn't get the heat from the room. Again, not a big deal but a quality control issue. Overall was fine for us, though any hotel in New England in the fall is priced ridiculously and this was no exception. Not a good value, but on par with what else was in the region for the same days.
Stayed 1 night in Oct 2023

6/10 Okay

Melody

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very noisy A/C
Great check in by lovely helpful Staff but A/c very very noisy which disturbed our sleep
Stayed 1 night in Sep 2023

6/10 Okay

Bonnie

Liked: Cleanliness, amenities, property conditions & facilities
I stayed at the Courtyard by Marriott Boston Dedham/Westwood for a 2 night stay to attend a friends wedding. convenient location, near many attractions and shopping centers / dining options.Clean property with amenities. no complimentary breakfast but overall good experience. The only issue I had was the noise during quiet hours. I did not sleep well and this is the first time I experienced this issue. I could hear the sounds of guest walking above me as if I was in a cheap apartment building. There was this loud sound as if someone was vacuuming in the room beside me at 3am. not sure if it was a vent issue but that was the only issue I encountered.

2/10 Terrible

heidi

Staff was rude and repeatedly accused me of overfilling the bathtub which was categorically false. I would never set foot in the place again
Stayed 3 nights in Sep 2023

2/10 Terrible

Amit

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Hotel ever. They cancelled my confirmed booking on last minutes .Sold my booking to higher price. Worst hotel
Stayed 3 nights in Sep 2023

8/10 Good

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in great condition and very clean. The only potential downside is you can here the train station and tracks which are adjacent to the hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Neil

Stayed 2 nights in Aug 2023

10/10 Excellent

carolyncashion

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy
Stayed 1 night in Aug 2023

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One and done
If the only available room was an Ada room I would not have booked this hotel. I booked this hotel for my parents when they were here for my brothers funeral. I called multiple times prior to checkin to make this seamless.
Stayed 1 night in Aug 2023

10/10 Excellent

Nicole

Stayed 1 night in Aug 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Stayed 1 night in Jul 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rachele

Stayed 1 night in Jul 2023

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a weekend and I would absolutely stay again! Wasn’t too far out of Boston check in was super easy! Staff was friendly! Would recommend
Stayed 1 night in Jul 2023

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Totally recommend, clean and spacious room.

6/10 Okay

Myriame

Travelled with family
Disliked: Staff & service
When we checked in ,we were asked if we wanted housekeeping, we said yes. We stayed from Friday through Monday, they never cleaned the room. We called the front desk everyday for towels . The supervisor were not friendly at all. The 2 guys had an attitude and was yelling , they were very rude.
Stayed 3 nights in Jun 2023