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Reviews of Hilton Garden Inn Boston Canton

3 out of 5
Hilton Garden Inn Boston Canton
110 Royall Street, Canton, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 310 out of 390 reviews" "
Rating 8 - Good. 51 out of 390 reviews" "
Rating 6 - Okay. 12 out of 390 reviews" "
Rating 4 - Poor. 7 out of 390 reviews" "
Rating 2 - Terrible. 10 out of 390 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Evgeny

Liked: Cleanliness, amenities, property conditions & facilities
It was nice. But understaffed.
Stayed 1 night in Apr 2024

10/10 Excellent

hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in May 2024

10/10 Excellent

Suzanne, GREENWOOD LAKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Amanda

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Reason for booking was for use of pool and pool was closed. Bathroom floor/walls had not been properly cleaned box of tissues was soaking wet.
Stayed 1 night in Apr 2024

10/10 Excellent

Kenton, Lebanon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, well maintained, clean. Not much around area but drivable areas for food etc
Stayed 3 nights in Apr 2024

6/10 Okay

Danielle

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

vlada

Stayed 2 nights in Apr 2024

10/10 Excellent

Darrell Keith

Liked: Cleanliness, staff & service, property conditions & facilities
The location is conveniently close to my family and amenities. The venue and self parking were great. My room was quiet, clean, and comfortable.
Stayed 3 nights in Mar 2024
Response from Nancy on 15 Apr 2024
Thank you for staying with us!We are glad you enjoyed your stay. We hope to see you again in the future!

8/10 Good

Devine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy on 5 Apr 2024
Thank you for letting us know about your stay at our hotel.We look forward to welcoming you back soon

8/10 Good

Yaning

Stayed 1 night in Mar 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Everything was excellent as far as cleanliness and service. I would just recommend replacing carpet in the room I was given. It has a couple cigarette burns as well as is stained. Given that it is a non-smoking hotel, the cigarette burns are a surprise.
Stayed 3 nights in Mar 2024
Response from Nancy on 27 Mar 2024
Thank you for taking the time to let us know of your stay. I am glad everything was to tour liking. Thank you as well for the recommendations i will bring it up to our Housekeeping manager!We do hope to see you again in the future!!Nancy Front Desk Manager

10/10 Excellent

Shamoya

Travelled with partner
Liked: Amenities
Very nice and friendly the room is clean and looks amazing I will choose to go here again without a doubt love it.
Stayed 1 night in Mar 2024
Response from Nancy on 27 Mar 2024
Thank you for taking the time to let us know that you enjoyed your stay. Definitely looking to seeing you again in the future!Nancy Front Office Manager

10/10 Excellent

Arielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was a really nice property with a good ambience. Rooms were clean and comfy and staff was very pleasant. Would recommend and come again.
Stayed 2 nights in Mar 2024
Response from Nancy on 27 Mar 2024
Thank you for taking the time to let us know that you enjoyed your stay. Looking forward to seeing you again in the future!Nancy Front Desk Manager

10/10 Excellent

MEAGAN R

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nancy at the front desk was so personable and sweet. I really appreciate how nice she was to us, as we were so tired from traveling in a new area. We are going to be coming to boston more often and i will absolutely be staying here when we do.
Stayed 2 nights in Mar 2024
Response from Nancy on 27 Mar 2024
Thank you so much for taking the time to let me know. I always love to make sure my guests are happy and leaving the hotel happy. Hope to see you again soon!Nancy

4/10 Poor

Jose

Disliked: Staff & service
House cleaning knocked on my door 3 times before my check out time! I was traveling with a dog and he barked each time. I paid money for the timeframe I was given, and I did not appreciate the sense of being rushed out of there before it was even time to check out!
Stayed 2 nights in Mar 2024

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels I’ve ever stayed in. Modern and super clean. The manager even texted us after we were in our room to make sure we were all set.
Stayed 1 night in Mar 2024
Response from Nancy on 27 Mar 2024
Thank you for taking the time to let us know that you enjoyed your stay. Looking forward to seeing you again in the future!Nancy Front Desk Manager

10/10 Excellent

Danny, Brockton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean property with great staff
Stayed 2 nights in Mar 2024
Response from Nancy on 27 Mar 2024
Thank you for taking the time to let us know that you enjoyed your stay. Looking forward to seeing you again in the future!Nancy Front Desk Manager

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, clean rooms, friendly staff!
Stayed 1 night in Mar 2024
Response from Nancy on 12 Mar 2024
Thank you for letting us know you enjoyed your stay with us! We hope to see you again in the future!Front desk manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
All excellent!!!
Stayed 1 night in Mar 2024
Response from Nancy on 8 Mar 2024
Thank you for taking the time to let us know you had a great stay!We hope to see you again in the future!Nancy- Front Desk Manager

10/10 Excellent

LINDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated
Stayed 1 night in Mar 2024
Response from Nancy on 6 Mar 2024
Thank you so much for taking the time to let us know of your experience here at the Hilton Garden Inn Canton.We hope to see you again in the future!Warm regards,Nancy Front Desk Manager

10/10 Excellent

wilber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Mar 2024
Response from Nancy on 6 Mar 2024
Thank you so much for taking the time to let us know of your experience here at the Hilton Garden Inn Canton.We hope to see you again in the future!Warm regards,Nancy Front Desk Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent
Stayed 1 night in Feb 2024
Response from Nancy on 6 Mar 2024
Thank you so much for taking the time to let us know of your experience here at the Hilton Garden Inn Canton.We hope to see you again in the future!Warm regards,Nancy Front Desk Manager

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to close the curtains in the room. The front desk said there was a chain that controls lifting and pulling down blinds but there was no such chain in our room.
Stayed 4 nights in Feb 2024
Response from Nancy on 8 Mar 2024
We are very sorry we did not meet your expectations. We do hope you will give us another chance in the future should your travel plans bring you back this way!Warm regards,Front Desk manager

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service was excellent….
Stayed 1 night in Feb 2024
Response from Nancy on 18 Feb 2024
Thank you so much for taking the time to let us know how we did. We hope to see you again in the future.Warm Regards,Nancy Front Office Manager

10/10 Excellent

Hilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Staff very professional,friendly and responsive to my needs
Stayed 2 nights in Feb 2024
Response from Nancy on 15 Feb 2024
Thank you for taking the time to let us know how we did. We hope to see you again in the future!War Regards,Nancy, Front Desk Manager

10/10 Excellent

Edwene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Feb 2024
Response from Nancy on 18 Feb 2024
Thank you so much for taking the time to let us know how we did. We hope to see you again in the future.Warm Regards,Nancy Front Office Manager

10/10 Excellent

Danyl

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel and great location. The rooms were in great condition.
Stayed 1 night in Feb 2024
Response from Nancy on 18 Feb 2024
Thank you so much for taking the time to let us know how we did. We hope to see you again in the future.Warm Regards,Nancy Front Office Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good in every important way!
Stayed 1 night in Feb 2024
Response from Nancy on 18 Feb 2024
Thank you so much for taking the time to let us know how we did. We hope to see you again in the future.Warm Regards,Nancy Front Office Manager

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy on 18 Feb 2024
Thank you so much for taking the time to let us know how we did. We hope to see you again in the future.Warm Regards,Nancy Front Office Manager

10/10 Excellent

Lori

Response from Nancy on 18 Feb 2024
Thank you so much for taking the time to let us know how we did. We hope to see you again in the future.Warm Regards,Nancy Front Office Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nancy on 19 Feb 2024
Thank you for staying with us. We are so glad you had a great stay. We hope to see you again in the future.Warm Regards, Front Desk Manager

10/10 Excellent

Stan

Travelled with partner
Liked: Property conditions & facilities
All
Stayed 1 night in Jan 2024
Response from Nancy on 6 Mar 2024
Thank you so much for taking the time to let us know of your experience here at the Hilton Garden Inn Canton.We hope to see you again in the future!Warm regards,Nancy Front Desk Manager

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nancy on 19 Feb 2024
Thank you for staying with us. We are so happy you enjoyed your stay. We do hope to see you again in the future!!Warm Regards,

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm reception. Easy checkin. No issues. All good.
Stayed 1 night in Jan 2024
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful as was the room. The staff was very professional and courteous.
Stayed 1 night in Jan 2024
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please Enjoy Your Stay
Although there was a small snafu at check in, the entire front desk staff handled it with integrity, kindness, patience and respect. The room and property is immaculate and convenient! I highly recommend this hotel.
Stayed 2 nights in Jan 2024
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello Phyllis!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!

10/10 Excellent

Loretta Isabel

Stayed 1 night in Jan 2024
Response from Nancy on 18 Feb 2024
Thank you so much for taking the time to let us know how we did. We hope to see you again in the future.Warm Regards,Nancy Front Office Manager

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect! The location is amazing, super close to good food, the mall, the city, etc. the hotel itself is beautiful. It has a great gym and pool. The rooms are a great size and the staff is extremely friendly and helpful. Our new favorite hotel!
Stayed 1 night in Dec 2023
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!

10/10 Excellent

Rose Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and cozy
Stayed 1 night in Dec 2023
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
All as expected from HGI - excellent.
Stayed 1 night in Jan 2024
Response from Nancy on 3 Jan 2024
Thank you for your response. We hope to see you again int he future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome accommodations
The hotel was awesome, our room was spacious, modern, and spotless. Get to breakfast early though, as they start shutting down early.
Stayed 1 night in Dec 2023
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything excellent and the staff is five star
Beautiful and new. EXCELLENT staff, multiple people were stopping management as we were leaving to compliment the caliber of their employees. Clearly a culture of next level customer service has been established. It's impressive.
Stayed 1 night in Dec 2023
Response from Nancy on 2 Jan 2024
Happy New Year!!! Thank you so much for taking the time to let us know your thoughts. We are very proud and very fortunate to have a team such as ours. We hope to see you again in the future!!

10/10 Excellent

candice

Stayed 1 night in Dec 2023
Response from Nancy on 30 Dec 2023
Thank you for taking the time to let is know. We hope you choose to stay with us again in the future.Happy New Year!!!

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Incredibly helpful staff - friendly, helpful, good humored and going the extra mile. But it’s still a low budget hotel - the shower was tepid at best.
Stayed 1 night in Dec 2023
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a super convenient and friendly bar to have a drink.
Stayed 2 nights in Dec 2023
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!