2/10 Terrible
Peter
Travelled with family
3 Apr 2024
On arrival at Derby Manor with my 11 year old son, we were informed that the hotel does not accept persons under the age of 18. I questioned - and the receptionist/manager, Teresa had difficulty herself in finding on their website - where it states this unusual rule.
We were told that we WOULD be able to stay in their sister facility, Langtry Manor, nearby and, following Teresa’s phone call to summon the recently departed receptionist, we proceeded to this property, where on arrival, but after a considerable wait for the returning receptionist to attend to another couple who arrived ahead of us - we were given our room and hotel front-door keys, then shown to our room where, as we were in a hurry to attend a football match, we simply placed all of our overnight belongings (medication included), and left the property.
On our return to Langtry Manor around 10.30 pm, having bought some hot food to eat in our room, we could not gain entry due to our having been given a wrong key to the now locked front-door! No amount of phoning or door-knocking brought us any assistance and we were forced to seek alternative accommodation.
Admittedly, on return the following morning to explain things and collect our belongings, we were treated more professionally by the new day receptionist who arranged for the refund of our accommodation fees.
However, despite assurance that the managing director would contact me to make amends - am still waiting.
Peter
Stayed 1 night in Apr 2024