Brainerd Holidays

Room was clean and when we needed more towels or toilet paper, housekeeping staff was great. Breakfast was simple but on time and refilled often. Daytime front desk staff was very short with me and not willing to make any changes whenever I made a request. I booked a room that should have slept 4, but it clearly only slept 3. The fold out couch is tiny - was offered a roll away at an additional fee, even though the room was listed by the fire marshall as a an occupancy of 3 but it was sold as a room for 4. Staff complained that they were overbooked and could not do anything for anyone about anything. I understand that sometimes you can't make accommodations but being nice even when saying "no" goes a long way.

some of the staff memebrs were not nice at all it seemed as if we asked a question or needed something we were bothering them

Hotel is literally in the University of Minnesota campus so it was super convenient, rooms are spacious and clean and beds are very comfortable, the loony is very nice and they have free lemonade and popcorn and there is a chic filet and Starbucks right downstairs and a Dunkin across the street, I also tried their restaurant and liked it a lot, highly recommend for U of M parents

The gym is clean and well stocked with equipment. Logan at the front desk was very helpful. Fantastic lobby.

Great room, view, tub and shower