Breakfast, lunch, dinner served; British cuisine
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Reviews of Berkeley Suites

5 out of 5
Berkeley Suites
6 Berkeley Crescent, Bristol, England

Reviews

8.4

Very good

Rating 10 - Excellent. 32 out of 59 reviews" "
Rating 8 - Good. 11 out of 59 reviews" "
Rating 6 - Okay. 11 out of 59 reviews" "
Rating 4 - Poor. 3 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Simon

Stayed 1 night in Apr 2023

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

Lesley

Travelled with partner
Liked: Cleanliness, staff & service
Good location , comfy bed, but over priced
Stayed 3 nights in Sep 2022

10/10 Excellent

James

Stayed 1 night in Sep 2022

10/10 Excellent

Sam

Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They double booked, so after a four hour trip me and my partner were told they were fully booked despite our booking and confirmation email and fully paid. Unhelpful and disappointing.
Stayed 1 night in Mar 2022

8/10 Good

Belle

Liked: Room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Judith

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved staying here. Having the place to ourselves but hotel staff available if we needed was great. Would stay here again.
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not really recommended
We were given the basement Suite, so we didn't have much natural lighting. The staff were friendly and generally helpful but the general condition of the suite could not in our opinion be classified as luxury (loose tap in the kitchen, phone didn't work, curtain rail fell off the wall, we couldn't turn the hall light off, the toilet seat was loose, the toiletries were too small for two people) overall we were very disappointed. Whilst the suites are in a great strategic location, there was drug paraphernalia lying on the steps adjacent to the building and a lot of litter and rubbish in the street running up to the main hotel.
Stayed 4 nights in Nov 2021

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extreme kind and the room was quite large. It was a perfect location and we enjoyed it very much.
Stayed 7 nights in Oct 2021
Response from Jesus - Assistant Manager on 9 Nov 2021
Gooe evening Lauren, Thank you very much for your words, they are really appreciated. I am sure that the whole team will be glad to hear about them. Have a nice day,

8/10 Good

Rob

Liked: Staff & service, room comfort
Stay
Great location and service, however cleanliness could be better.
Stayed 3 nights in Oct 2021
Response from Jesus - Assistant Manager on 3 Nov 2021
Good morning, Thank you very much for your feedback, this is really appreciated. I will make sure that I pass your comments on to the House Keeping team. Have a nice day.

8/10 Good

Anna

Liked: Cleanliness
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Room comfort
OK, but shabby
Our booking didn't go through as planned, but they accommodated us in a suite, as we booked. The room itself was fine, but was generally a bit 'shabby' and in places a bit dirty. We also booked a king bed and the bed was a double, but this might be due to the booking error. Parking on the road is a bit of a faff, with overnight lasting until 0900 and then only 2 hour stay permitted after that, so for ease, recommend using their car park, even if it is a tiny bit more expensive.
Stayed 1 night in Jul 2021

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! accommodation, check-in, cleanliness, friendliness - we will definitely be returning!
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Could've been a bit cleaner, and room was tired.
Stayed 1 night in Jun 2021
Response from Hannah on 21 Jun 2021
Hello, thank you for leaving us your review, I am sorry that you found the room tired and thought the rooms could be cleaned to a better standard, I will pass on this feedback to the housekeeping team. I hope you will consider staying with us another time to see our improvements Many thanks

10/10 Excellent

nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hoping to stay there again
it was great,sadly it was a family funeral,so we didnt have the time to look around but i do know the area,and there is so much to see close by
Stayed 2 nights in Feb 2021
Response from Hannah on 25 Feb 2021
Dear nina, Thank you for taking the time to leave us this review. I am pleased to hear you enjoyed your suite. We do hope you will be back to see us on a different occasion so you can explore the area another time Kindest Regards Hannah

6/10 Okay

Jack

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2020
Response from Hannah on 10 Jan 2021
Dear Jack, Thank you for taking your time to leave us your rating. I hope you enjoyed your stay with us. If you have any further feedback on how we could make your stay even better, please do let us know best wishes,

10/10 Excellent

Inshaa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020
Response from Hannah on 10 Jan 2021
Thank you for taking your time to leave us your rating, I am so pleased you had a good stay with us! Best wishes,

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Hannah on 10 Jan 2021
Thank you for taking your time to leave us your rating, I am so pleased you had a good stay with us! Best Wishes

4/10 Poor

Verified traveller

Liked: Staff & service
...
The heating in the bedroom wouldn’t work and the first night was freezing Espresso machine was missing a part so was unable to use this The hdmi lead wouldn’t fit to my laptop and was unable to get to projector to swap leads, had to go and buy an adaptor
Stayed 2 nights in Oct 2020

6/10 Okay

Clare

Travelled with family
Liked: Cleanliness
Disappointed with the room but excellent location
Like a curate’s egg - good in parts. Charming room, up 5 steep flights of stairs. Definitely not the king size bed we were promised. Just enough room to walk around bed as long as you were not tall, as very low ceilings. Cute kitchenette in sitting room. Bathroom door lock broken. Windows really dirty and calling it a city view is a bit of a stretch. Cleaner left the room unlocked one day, not impressed. Wanted to love this hotel but really rather mediocre as a result of all the little faults. Raised this with hotel - they kept offering free parking but no other means of redress seemed to be available to reception staff. Heating didn’t seem to work either, maybe take an extra jumper!
Stayed 3 nights in Oct 2020

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

DAVID J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ur Bristol stay
Stayed in lots of different accommodation whilst on regular trips to Bristol and this is a stand out for us. Nice location, clean and very comfortable with some lovely touches. Professional staff who came across as very caring as opposed to just doing their job. Heartily recommend.
Stayed 3 nights in Aug 2020

6/10 Okay

My

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom a little shabby
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Numerous problems with the property: dishwasher didn't work; broken cafetière (not replaced, although reported); stair lights would not turn off making it difficult to sleep; bathtub didn't drain. A generally tired property. Also, really difficult to check in, and no prior information provided - check in is at the Berkeley Sq Hotel and not at the property.
Stayed 3 nights in Oct 2019

8/10 Good

clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Careworn
The suite we stayed in needs some attention. The settee is uncomfortable, the video projector remote is worn out and the carpets need replacing. There is black mould on the silicon filler in the bath area. There were spilled bins on the steps up on the day we arrived and while the bin bags had gone the next day, the spillage was still there.Otherwise a quirky interesting place to stay
bins
Stayed 1 night in Oct 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Kulthumu

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, great location and stunning rooms with a lovely courtyard out front, tranquility in the centre
Stayed 1 night in Aug 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service
Pleasant but not 5 star
Room was nice but not sure I’d put it in 5 star category (we were in one of the suites, but there was no air conditioning - on a very hot day - and the bathroom had an odd see-through door so you could see anything going on in there!)
Stayed 1 night in Aug 2019

4/10 Poor

Helen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Generally poor condition
Mould on the bathroom ceiling and generally bad condition. Radiator chipped and bathroom tiles not on the wall.
Stayed 1 night in Aug 2019

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only disappointing/ inconvenient feature was taking a shower and then discovering a flooded bathroom floor which I dealt with using towels which I left on the shower tray. The shower door design is curious as it has gaps down the sides! I reported this about 6.00pm and was told someone would deal with it but, when I returned at 11.00pm everything was as I’d left it. This didn’t spoil my stay but I feel it could have been dealt with more quickly and someone could have reassured me it was OK to use. When I showered in the morning I managed with some difficulty to ensure the door wasn’t even splashed.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was an absolute dump. I paid nearly £500 for nothing better than a student house. It was dirty, ill laid out, falling apartwith no service whatsoever. The room cleaning the next day was non existent. The safe didn’t work. It had mice traps in the rooms.
Stayed 2 nights in May 2019

10/10 Excellent

DAVID, North Yorkshire, gb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm happy to give five stars after 3 stays in the Berkeley Suites. It's different, a bit quirky and a welcome change from the big chain hotels. Fine by me - but little things irritate, like the icing up of the fridge, which I mentioned when I stayed at the beginning of March - still the same during my next visit three weeks later. During my first stay in the hotel (rather than the suites) the heating didn't work - and the portable heater which they provided was equally duff. Replacing whoever is in charge of maintenance and housekeeping with someone who is a bit more on the ball would really turn this place into something rather special.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location. The room / suite was excellent with good faciities. Only gripe is that the hi tech tv projector didnt work !
Stayed 1 night in Dec 2018
Response from Poppy on 17 Dec 2018
Thank you for you 5 star review. I am so happy to hear that you enjoyed your stay with us! I am sorry that the projector wasn't working for you, I do hope that our 24 hour team helped you out with it. We would love to have you back to experience the suite with a fully functional projector as they really are a special experience! Kind regards, Poppy Hotel manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to Wills Memorial, beautiful location, easy parking
Stayed 2 nights in Oct 2018
Response from Poppy on 5 Nov 2018
I am so thrilled to hear you enjoyed your stay in our beautiful suites. As you say we are just opposite the Wills Memorial Building, the perfect location for exploring the shops and sights of Bristol! I do hope you will stay with us again the next time you're in Bristol. Kind regards, Poppy Hotel Manager

6/10 Okay

Verified traveller

Didn't go to plan
After booking a suite I got a call to say that there wasn't actually a room available and would be moved to another hotel. The other hotel room booked wasn't a suite, cost £20 in return taxi and cost a lot more for food.
Stayed 1 night in Oct 2018
Response from Poppy on 5 Nov 2018
I am so sorry to hear that you did not have the experience you hoped for with us. It was very unfortunate that a technical error meant we did not have your room available. I do hope that you would consider booking with us again so that we can give you the experience that we want for all of our guests. If you would like to book with us please do not hesitate to contact me on 01179 254000 so that I can arrange a compensated rate as a token of my apology. Kind regards, Poppy Hotel Manager Hotel Manager

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely suite. Would stay again
Stayed 1 night in Oct 2018
Response from Poppy on 15 Oct 2018
Dear Joe, Thank you for your lovely review! I am thrilled to hear that you liked the suite. I do hope it's not too long until you're back in Bristol and can return to us. Kind regards, Poppy Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
In the scorching weather I had a south facing room and no air con but I did have a fan. Nice hotel but get a suite if you can.
Stayed 1 night in Jul 2018
Response from Poppy on 20 Aug 2018
Thank you for your review. It is great to hear you liked the hotel and the suites, I do agree that the suites are that extra bit special! Unfortunately we cannot provide aircon due to the age of the building, however as you say we do ensure all of our rooms have fans when needed! I do hope that you come and visit us again soon. Kind regards, Poppy Hotel Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The suite life
The suites are AMAZING easily one of the best hotel experiences I have had. I stayed in suite 3 and from the moment I walked through the door I thought the suite was fantastic. The living room had a comfy sofa and a huge projector tv on the wall that also doubled as artwork when the TV was off. The hideaway kitchenette was a plus too although I didn’t use it. The bedroom was fantastic too. Bed was comfy and the on suite in the room was a nice feature too. Only downside was the ac was broken and it was a bit hot at night. I would stay again and will recommend the Berkeley suites too anyone staying in Bristol.
Stayed 1 night in Jun 2018

8/10 Good

Michael, Ft. Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern room in a older brownstone
Nice stay. Helpful staff. Recently renovated hotel room built into what must have been a multi-story brownstone row house built in the distant past. Only major hassle was that the check in desk is around the corner and at a different street address than the place. That led to a bit of confused wandering around in the dark, dragging my rolling bag, until I figured it out. But it wasn’t raining, so no harm done. But they might want to fix that on their Expedia listing.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017