First of all, staff at the hotel and Expedia have been extremely supportive and helpful for the way I felt about the property throughout my stay and I appreciate that tremendously. However, I think the property is a scam because they have promoted themselves as a 4 star hotel when in reality this is a 2 or maybe 3 star hotel if some improvements are made. First of all, property is located in a neighborhood that feels unsafe with drunken people and homeless around the area. I did not feel comfortable walking at nighttime around the hotel. On the other hand, maintenance is an issue since in 2 different rooms that we had, the shower door fell off. In addition, not enough towels and pillows were provided, although they gave us more when we asked. Also, the floor felt dirty throughout our stay, enough that we walked with slippers because it really felt dirty. I think they should improve quite a lot and also need to be more realistic about the category which could be a 3 star rather than a 4 star so guests do not have false expectations about their accommodations.