Front of property – evening/night

Reviews of Novotel Budapest City

4 out of 5
Novotel Budapest City
Alkotas Utca 63-67, Budapest

Reviews

8.4

Very good

Rating 10 - Excellent. 237 out of 584 reviews" "
Rating 8 - Good. 249 out of 584 reviews" "
Rating 6 - Okay. 71 out of 584 reviews" "
Rating 4 - Poor. 18 out of 584 reviews" "
Rating 2 - Terrible. 9 out of 584 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Breakfast is fabulous!! I appreciate the food they make available for our Asian friends as well. So thoughtful!
Stayed 3 nights in Mar 2024

8/10 Good

Turabi

Travelled with partner
Liked: Cleanliness, staff & service
Most importantly no washbasins in toilet you have to get out and go to shower room to wash your hands Secondly we are in 2024 why no smart TV’s on the rooms Breakfast average
Stayed 2 nights in Jan 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good buffet breakfast. Comfortable room. Helpful staff. Decent gym. Small but useful swimming pool. A bit more expensive than expected ( perhaps due to being on the 31st Dec & 1st Jan = new year ) but good all round
Stayed 2 nights in Dec 2023
Response from Gabor on 4 Jan 2024
Dear Jon, Thank you for taking time to give us a detailed review! We are glad to see that you gathered positive experience during your recent visit. We are looking forward to welcoming you back in the near future!Best regards, Gabor NeuwirthNovotel Budapest City

10/10 Excellent

Bela

Stayed 2 nights in Dec 2023
Response from Gabor Neuwirth Novotel Budapest City on 4 Jan 2024
Dear Bela, Thank you for the scores, we are looking forward to welcoming you back!Best regards, Gabor NeuwirthNovotel Budapest City

8/10 Good

Andries Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Gabor Neuwirth Novotel Budapest City on 4 Jan 2024
Dear Andries Johannes, Thank you for your review! Hope to see you this year again!Best regards, Gabor NeuwirthNovotel Budapest City

8/10 Good

QING QING

Stayed 2 nights in Dec 2023
Response from Gabor Neuwirth Novotel Budapest City on 4 Jan 2024
Dear Qing Qing,Thank you for rating us, we are looking forward to welcoming you back soon!Best regards, Gabor NeuwirthNovotel Budapest City

2/10 Terrible

Saul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay at Novotel Budapest City
I recently stayed at Novotel Budapest City, and unfortunately, my experience was less than satisfactory. The rooms appeared dated and were not well-maintained, giving an overall lackluster impression. Check in took over half hour as they in error messed up my booking. To my dismay, both the pool and spa were unexpectedly closed during my stay, without any prior warning. This was particularly disappointing as these amenities were a significant factor in choosing this hotel. Adding to my frustration, the management refused to provide a refund despite the inconvenience caused by the closed facilities. This lack of flexibility and understanding further marred my experience. While the location of the hotel is convenient, these issues significantly impacted the overall enjoyment of my stay. I hope the management addresses these concerns to enhance the experience for future guests.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bukky

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So impressed! Great Stay!
Stayed 7 nights in Oct 2023

10/10 Excellent

DANIEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, great staff and services
It was amazing, great staff and services
Stayed 4 nights in Sep 2023

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall ok - air con needs improvement
Good hotel, location ok. Pool nice but cold, breakfast good. Moved from 8th floor to 4th floor due to air con not working higher up the hotel. Overall ok
Stayed 1 night in Aug 2023

8/10 Good

Toma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Santosh, Bellevue

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Not upto the mark for a Novotel hotel. They did not have amenities and ran out of them. Room was cramped
Stayed 1 night in Jul 2023

8/10 Good

Jihun

Stayed 1 night in Jul 2023

8/10 Good

olivier

Travelled with family and small children
Liked: Staff & service
spa facilities a bit left apart, and dirty on the floor, hotel does not provide any slippers to go there, turkich bath non fucntional, only sauna.no extra towels for the swimming pool, so you had to use use both for swiiming pool and showers in our rooms... Fridge in the room did not work, although I mentioned it on the first day we arrived. In rest, clean and comfortable bedroom with great breakfast, which remains the most important...
Stayed 2 nights in Jun 2023

10/10 Excellent

Yoel

Stayed 1 night in Apr 2023
Response from Neuwirth Gábor Front Office Manager on 19 Apr 2023
Dear Yoel,Thank you very much that you made a feedback for us.We are very happy that you had a great stay with us. We hope that we can welcome you again soon.Best wishes,

10/10 Excellent

Bartosz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Gabor on 26 Jan 2023
Dear Bartosz, Thank you for rating us, we are looking forward to welcoming you back soon!Best regards, Neuwirth GaborFront Office ManagerNovotel Budapest City

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Response from Gabor on 26 Jan 2023
Dear Nicholas, Thank you for taking time to share your experience, we are super glad that you enjoyed your stay with us!We are looking forward to welcoming you back soon!Best regards, Gabor Neuwirth Front Office ManagerNovotel Budapest City

8/10 Good

Elias

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checking in was like crossing borders. Passport control for all guests. Including the kids. A trolley for the luggage would be helpful. Staff need to smile a bit to guests. Wi-Fi was not working. Elevators need better programming. Hotel room was clean and comfortable. They even had a welcome gift for the kids. Breakfast was very good.
Response from Gabor on 11 Jan 2023
Dear Elias,Thank you for taking time to give us a useful review, at Novotel Budapest City we are constantly working on developing the quality of our services, thank you for highlighting the areas where we have room for improvement.We are looking forward to welcoming you soon again at our hotel!Best regards,Gabor Neuwirth Front Office Manager Novotel Budapest City

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

EHOR

Stayed 1 night in Aug 2022
Response from Neuwirth Gabor Front Office Manager Novotel Budap on 24 Aug 2022
Dear EHOR, Thank you for rating us! See you soon again at our hotel!Best regards, Gabor NeuwirthFront Office ManagerNovotel Budapest City

6/10 Okay

Johan

Stayed 1 night in Jul 2022
Response from Neuwirth Gabor Front Office Manager Novotel Budap on 9 Aug 2022
Dear Johan, If you could help us how we could improve our services to better serve you next time, please be so kind to contact me! Best regards,

8/10 Good

Michal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical Novotel standard, very good for business travelers. Convenient location, shops and restaurants in the walking distance.
Stayed 1 night in Apr 2022

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliantly friendly team, and a very comfortable room. A great stay and I wouldn't hesitate to book again next time I'm in Budapest on business.
Stayed 2 nights in Apr 2022
Response from Neuwirth Gabor Front Office Manager Novotel Budap on 12 Apr 2022
Dear Andrew, I'm glad to see that you've gathered positive experience at our hotel. Thank you for sharing it with us, we are looking forward to welcoming you back in the near future! Best regards, Gabor Neuwirth

4/10 Poor

Tadej

Travelled with family
Disliked: Staff & service
Area arround DIRTY. Personal at restauran without INTEREST for guests. In room wery wery HOT - you can not sleep. On NY eve 5 times fire alarm…. (Fortunaly no fire!) No dayli cleaning room.
Stayed 2 nights in Dec 2021
Response from Neuwirth Gabor Front Office Manager Novotel Budap on 19 Jan 2022
Dear Tadej, Thank you for taking the time to tell us about your experience at Novotel Budapest City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Kentaro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

emre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great value for money. Kids loved the indoors pool.
Stayed 1 night in Jul 2021
Response from Neuwirth Gábor Front Office Manager Novotel Budape on 31 Aug 2021
Dear Laura, I'm glad to see that you've gathered positive experience at our hotel. Thank you for sharing it with us, we are looking forward to welcoming you back in the near future! Best regards, Neuwirth Gábor Front Office Manager Novotel Budapest City

10/10 Excellent

Adityabhagavan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice stay, warm welcome. however a bigger room would be nicer.
Stayed 3 nights in Feb 2020
Response from Réka Kovács on 13 Mar 2020
Dear Adityabhagavan, Thank you for leaving an excellent rating on Hotels.com website about Novotel Budapest City! Hope to welcome you back to our hotel soon and your experience will be as pleasant as the previous one! Kind Regards Réka Kovács Guest Experience Supervisor

6/10 Okay

Akshay

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good hotel but the air conditioning was not great
The Room was neat and clean, but the air conditioning was not good at all. The room was constantly hot and even if you switch the regulator to 5 degrees it still blew out hot air. In the end I had to switch the air conditioning off and keep the window open. The breakfast was very nice, including good healthy options and a wide variety of items to choose from.I also had additional charge for juice and water which after speaking with the receptionist during the checkout process, was taken out, so I was pleased with the service.
Stayed 2 nights in Feb 2020
Response from Réka Kovács on 13 Mar 2020
Dear Akshay, Thank you for leaving a rating on Hotels.com about your stay in Novotel Budapest City! We hope to welcome you back to our hotel soon and your experience will be as pleasant as the previous one! Kind Regards, Réka Kovács Guest Experience Supervisor

4/10 Poor

D.B.

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very small and dirty room and bathroom, too small for 4 people. Good breakfast.
Stayed 2 nights in Dec 2019
Response from Réka Kovács on 29 Jan 2020
Dear D.B., Thank you for taking the time to leave a rating on Epedia.com about Novotel Budapest City! We are sorry that your stay did not meet your expectations, but we do hope you will give us the chance in the future to earn back your trust. We hope to welcome you back to our hotel soon and your experience will be more pleasant then the previous one! Kind Regards, Réka Kovács Guest Experience Supervisor

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff kid friendly hotel. Decent breakfast
Stayed 4 nights in Oct 2019
Response from Réka Kovács on 27 Nov 2019
Dear Guest, Thank you for leaving an excellent rating on Expedia.com about your stay in Novotel Budapest City! We hope to welcome you back to our hotel soon and your experience will be as pleasant as the previous one! Kind Regards, Réka Kovács Guest Experience Supervisor

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very responsive and supportive. They listened to our request for change of room and they did it without any questioning.
Stayed 1 night in Oct 2019
Response from Réka Kovács on 27 Nov 2019
Dear Guest, Thank you for leaving a good rating on Expedia.com about your stay in Novotel Budapest City! We hope to welcome you back to our hotel soon and your experience will be as pleasant as the previous one! Kind Regards, Réka Kovács Guest Experience Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Réka Kovács on 27 Nov 2019
Dear Guest, Thank you for leaving an excellent rating on Expedia.com about your stay in Novotel Budapest City! We hope to welcome you back to our hotel soon and your experience will be as pleasant as the previous one! Kind Regards, Réka Kovács Guest Experience Supervisor

10/10 Excellent

Shella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Wonderful hotel and staff. Breakfast was amazing. Very comfortable.
Stayed 2 nights in Aug 2019
Response from Réka Kovács on 27 Nov 2019
Dear Shella, Thank you for leaving an excellent rating on Hotels.com about your stay in Novotel Budapest City! We hope to welcome you back to our hotel soon and your experience will be as pleasant as the previous one! Kind Regards, Réka Kovács Guest Experience Supervisor

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, on site parking, free use of pool, very helpful staff. Welcome gifts are lovely, the room was clean. The only area for improvement is the condition of the rooms. The bath was leaking, the walls were stained, just need some TLC. Would definitely recommend and return agsin.
Stayed 3 nights in Jul 2019
Response from Réka Kovács on 5 Aug 2019
Dear Guest, Thank you for leaving a good rating & nice review on Expedia.com website about your stay in Novotel Budapest City! I will share your kind comments with our Team, I'm sure this will brighten their day! We hope to welcome you back to our hotel soon and your experience will be as pleasant as the previous one! Kind Regards, Réka Kovács Guest Experience Supervisor

10/10 Excellent

Hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of Budapest
Amazing breakfast I can’t begin to describe the amazing spread they provide their guests , very conveniently located. Very family friendly. Staff very courteous and helpful. So many things to do even inside the hotel. Would be coming there every time I visit Budapest.
Stayed 3 nights in Jul 2019
Response from Réka Kovács on 5 Aug 2019
Dear Hassan, Thank you for leaving an excellent rating & amazing review on Expedia.com website about your stay in Novotel Budapest City! I will share your comments with our Breakfast Team, it is always a pleasure to share reviews like yours! We hope to welcome you back to our hotel soon and your experience will be as pleasant as the previous one! Kind Regards, Réka Kovács Guest Experience Supervisor

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Réka Kovács on 5 Aug 2019
Dear Sergio, Thank you for leaving a good rating on Expedia.com website about your stay in Novotel Budapest City! We hope to welcome you back to our hotel soon and your experience will be as pleasant as the previous one! Kind Regards, Réka Kovács Guest Experience Supervisor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Réka Kovács on 5 Aug 2019
Dear Guest, Thank you for leaving a good rating on Expedia.com website about your stay in Novotel Budapest City! We hope to welcome you back to our hotel soon and your experience will be as pleasant as the previous one! Kind Regards, Réka Kovács Guest Experience Supervisor

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Labor Day with family in Budapest
Great hotel in a great area. Very close to a shopping mall. First hotel that I’ve been to that let’s you use the minibar free of charge.
Stayed 1 night in May 2019

8/10 Good

Sonny

Liked: Room comfort
Poor service
The Housekeeping is not great at all. At our returned to our room from a tiring day, our bed was not made to what we expected them to be. We don’t know if it was done in a rush or it is just way the poor service is. The fact the we booked the Executive Room and they didn’t even fill the mini-bar. At it was a late night and the kitchen was closed, the reception can only supply us a bottle of water so we have to make our way and buy outside.
Stayed 2 nights in Apr 2019

8/10 Good

srihari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Check in is fast and cleanliness is good. Location is okay. No drawers or cabinets in the room. Front desk is not knowledgeable for local transportation.
Stayed 1 night in Apr 2019
Response from Réka Kovács Guest experience Supervisor on 12 Apr 2019
Dear Guest, Thank you for leaving a good rating on Expedia website about Novotel Budapest City! I will share your comments with our team, so we can work on the mentioned issue! We hope to welcome you back to our hotel soon and your experience will be as pleasant as the previous one! Kind Regards, Réka Kovács Guest Experience Supervisor

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Réka Kovács on 27 Nov 2019
Dear David, Thank you for leaving an excellent rating on Hotels.com about your stay in Novotel Budapest City! We hope to welcome you back to our hotel soon and your experience will be as pleasant as the previous one! Kind Regards, Réka Kovács Guest Experience Supervisor

8/10 Good

Gavin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

GEORGESCU

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The staff is not good some of them is not helpfull especially boys,,, breakfast is good but the staff is not good,, they are helpfull and they clean our food in table even though we are not finish of it,,, and the shower room is too small with out shower holder,,, we need to sit in a tub to take shower if not the water goes out from the shower room and the run all over the floor,,,
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, clean and its got good food bit pricey than other hotels. on site parking 15eu/day. location is preferred by us as we dont want be in the center. there is a shopping mall and supermarket nearby. getting around with trams or bus was little bit confusing for us.
Stayed 3 nights in Dec 2018