All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Richard, We are glad that you enjoyed your stay. We appreciate your time in rating us and we hope to welcome you again!
4/10 Poor
David Orlando, Santiago de Chile
24 Apr 2024
Disliked: Property conditions & facilities
David Orlando
Stayed 4 nights in Apr 2024
Response from SuMa Recoleta Hotel on 25 Apr 2024
Estimado David, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Estamos comprometidos en brindar estadías excepcionales, por lo cual nos podremos en contacto con la gerencia del hotel para verificar y corregir lo que nos indica. Le agradecemos haber dedicado su valioso tiempo en hacernos llegar estos comentarios para poder mejorar.
Great stay, missing just a few amenities that I would liked. No iron/board, in room coffee service, and no laundry service available. Aside from that, very nice property and staff.
Stephen
Stayed 9 nights in Mar 2024
Response from SuMa Recoleta Hotel on 1 Apr 2024
Dear Stephen, We are glad that you enjoyed your stay. We appreciate your comments, which will be escalated to management so we can improve. We hope to welcome you again!
6/10 Okay
Abraham
Travelled with family
17 Mar 2024
Liked: Staff & service
The location of the hotel is unbeatable, with a lot of good restaurants nearby and close to the city center. The part we did not like was the noise that you can hear in the rooms, especially from the elevator. Unfortunately, we could not sleep very well.
Abraham
Stayed 6 nights in Mar 2024
Response from SuMa Recoleta Hotel on 18 Mar 2024
Dear Abraham, We are glad that you enjoyed your stay. We appreciate your comments, which will be escalated to management so we can improve. We hope to welcome you again!
Disappointing. The front of the property is beautiful and a great location however it papers over the literal cracks in the property. Our room was a good size but the duvet had no cover, was dirty. Bed was comfortable enough but pillows were hard.
The door handle was falling off, the toilet made an almighty grunting noise and was not constructed properly. The safe didn’t work and the walls were falling off
Thomas
Stayed 1 night in Apr 2023
Response from SuMa Recoleta Hotel on 26 Apr 2023
Dear Thomas,We are sorry that we did not meet your expectations and that you did not have a good experience in our hotel.We appreciate your time and comments, they have already been submitted to the hotel management to take action on the matter.Best regards
8/10 Good
Louis, Pembroke Pines
Travelled with family
4 Jan 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, great lobby however didn’t like the room as it needs an update.
Louis
Stayed 1 night in Jan 2023
Response from Recoleta Luxury Boutique Hotel on 5 Jan 2023
Dear Louis,We are glad that you enjoyed your stay. We appreciate your feedback and look forward to welcoming you again.
Hotel com localização incrível, atendimento impecável. O ponto negativo são as roupas de camas envelhecidos, os travesseiros são ruins.
Luis henrique Braga
Stayed 5 nights in Apr 2024
Response from SuMa Recoleta Hotel on 19 Apr 2024
Prezado Luis, Estamos felizes que você tenha gostado de sua estadia. Agradecemos os seus comentários, que serão comunicados à administração do hotel para continuarmos a melhorar. Esperamos recebê-lo novamente!
8/10 Good
Josefina
7 Apr 2024
Liked: Cleanliness, staff & service, amenities
👍
Josefina
Stayed 1 night in Apr 2024
Response from SuMa Recoleta Hotel on 8 Apr 2024
Estimada Josefina, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente!.
6/10 Okay
Bryan, guatemala
Travelled with family
1 Apr 2024
Disliked: Staff & service
El personal de recepción es acomodado y no soluciona
Bryan
Stayed 3 nights in Mar 2024
Response from SuMa Recoleta Hotel on 4 Apr 2024
Estimado Bryan, Agradecemos sus comentarios, los cuales serán elevados a gerencia para poder mejorar. Esperamos recibirlo nuevamente!.
La entradas y el lobby están muy bonitos, a las escaleras y las puertas de los cuartos les falta limpieza y arreglo, los elevadores son muy antiguos, la calidad de las camas, almohadas, toallas y blancos no es bueno
Liz
Stayed 4 nights in Dec 2023
Response from SuMa Recoleta Hotel on 1 Feb 2024
Estimada Liz, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios, los cuales serán informados a la gerencia del hotel para poder mejorar. Esperamos recibirla nuevamente!.
A localização na Recoleta é excelente. Dá para ir à pé nos principais pontos turísticos da Recoleta e também até o centro. Próximos a cafés e restaurantes.
Verified traveller
Stayed 5 nights in Dec 2023
Response from SuMa Recoleta Hotel on 2 Jan 2024
Prezado, estamos felizes que você tenha gostado de sua estadia. Agradecemos seus comentários e esperamos recebê-lo novamente!
Estimado Jose Alfredo,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.
6/10 Okay
Carlos
Travelled with family
7 Jan 2023
Liked: Staff & service
Disliked: Cleanliness
El aseo muy deficiente, el estado de los ascensores muy viejos.
El desayuno básico, pero bueno
Las personas de recepción en los diferentes turnos, muy atentos y serviciales
Carlos
Response from Suma Recoleta Hotel on 9 Jan 2023
Estimado Carlos,Agradecemos sus comentarios y seran trasladados a la gerencia del hotel. Esperamos recibirlo nuevamente.
Una semana para cambiar sábanas y un grifo q se soltaba luego de pedir a 3 personas q lo repararan me fui sin q lo hicieran
Horacio
Stayed 11 nights in Dec 2022
Response from Recoleta Luxury Boutique Hotel on 5 Jan 2023
Estimado Horario,Agradecemos sus comentarios. Lo hemos elevado a la gerencia del hotel y nos han informado que se rompio el grifo de la bañera durante su estadia, y no consiguieron repuestos ese dia, por lo que recien al dia siguiente se cambio. Le pedimos disculpas por el inconveniente ocasionado.Atentamente