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Reviews of Ensana Buxton Crecent

5 out of 5
Ensana Buxton Crecent
The Crescent, Buxton, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 312 out of 471 reviews" "
Rating 8 - Good. 94 out of 471 reviews" "
Rating 6 - Okay. 36 out of 471 reviews" "
Rating 4 - Poor. 16 out of 471 reviews" "
Rating 2 - Terrible. 13 out of 471 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Francesca Graham on 1 May 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely hotel and the spa facilities are very good. It was a really nice treat. I'd only stay here if you are interested in using the spa, otherwise you might find a cheaper hotel is better.
Stayed 1 night in Apr 2024
Response from Francesca Graham on 25 Apr 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in a perfect location, all the staff were very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Francesca Graham on 25 Apr 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

8/10 Good

Rauan, addison

Travelled with partner
Liked: Amenities, property conditions & facilities
a wonderful stay marred by an unfortunate incident involving staff at breakfast. But otherwise we really enjoyed. Finally, a bit of flexibility with checkout time would be nice.
Stayed 4 nights in Apr 2024
Response from Francesca Graham on 22 Apr 2024
Thank you for taking the time to review your recent stay with us. I am sorry to read that you did encounter an issue whilst with us, but glad to see this did not spoil your stay. We hope to welcome you back again. Kind Regards

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staying there
Stayed 1 night in Apr 2024
Response from Francesca Graham on 20 Apr 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time at the hotel. Kind Regards

10/10 Excellent

Saloni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. I left my charger and hotel charges to send . Also bathroom door didnt shut properly but have informed hotel
Stayed 1 night in Apr 2024
Response from Francesca Graham on 17 Apr 2024
Thank you for taking the time to review your recent stay with us. Should you prefer to collect your charger from the hotel we can of course arrange this. We hope to welcome you back again. Kind Regards

8/10 Good

Gabriele

Liked: Amenities
Everything was absolutely perfect
Stayed 1 night in Apr 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Francesca Graham on 14 Apr 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

tree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, friendly staff and a very nice spa.
Stayed 2 nights in Apr 2024
Response from Francesca Graham on 9 Apr 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

8/10 Good

ED

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent historic building now fully restored. The Spa areas and facilities first class. Restaurant pricey and serves small portions.
Stayed 2 nights in Mar 2024
Response from Francesca Graham on 27 Mar 2024
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback to our Executive Head Chef. We hope to welcome you back again. Kind Regards

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Francesca Graham on 17 Apr 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a wedding party and cant fault anything on the day. I think breakfast was good but things were running out and taking ages to be replenished and i had about finished before my coffee arrived.
Stayed 1 night in Mar 2024
Response from Francesca Graham on 3 Apr 2024
Thank you for taking the time to review your recent stay with us. Thank you for your feedback I shall certainly pass this over to our Food and Beverage Management team to look into. We hope to welcome you back again. Kind Regards

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Francesca Graham on 27 Mar 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Renovation
Stayed 1 night in Mar 2024
Response from Francesca Graham on 17 Mar 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome…such a lovely place …would highly recomend
Stayed 1 night in Mar 2024
Response from Francesca Graham on 11 Mar 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spa
Stayed 1 night in Mar 2024
Response from Francesca Graham on 4 Mar 2024
Thank you for taking the time to review your recent stay with us.We hope to welcome you back again. Kind Regards

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel all staff lovely food great spa area lovely .
Stayed 1 night in Feb 2024
Response from Francesca Graham on 4 Mar 2024
Thank you for taking the time to review your recent stay with us.We hope to welcome you back again. Kind Regards

6/10 Okay

Lucy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is perfectly fine. Three stars because it's extremely expensive for what it is.
Stayed 1 night in Feb 2024
Response from Francesca Graham on 1 Mar 2024
Thank you for taking the time to review your recent stay with us. I am sorry to read you found us to be over priced. I do hope this does deter you from visiting us again. Kind Regards

10/10 Excellent

Cecilia

Liked: Property conditions & facilities
Spa facilities
Stayed 1 night in Feb 2024
Response from Francesca Graham on 24 Feb 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

8/10 Good

Sara

Travelled with partner
It’s a lovely hotel for the area but it’s not a 5*. Rooms are lovely. Common areas are bland and don’t have any ambience. Spa although lovely from the point of view of it being a spa town, lacked that edge you get from 5*. Treatment rooms were uninspiring and cold, steam room really smelt and was not hot at all, therapist surly, didn’t introduce herself. Outside pool lovely and saves it. Breakfast plentiful. Didn’t eat there but Buxton Brewery have some Amazing venues behind the hotel. Amazing for Buxton they renovated The Cresent to the tune of £70m but sadly it just misses a trick on surly service and interiors.
Stayed 3 nights in Feb 2024
Response from Francesca Graham on 24 Feb 2024
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback to the relevant departments to ensure improvements are made where needed. We hope this does not deter you from visiting us again. Kind Regards

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Francesca Graham on 24 Feb 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024
Response from Francesca Graham on 24 Mar 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Tracey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel .. lovely location .
Response from Francesca Graham on 19 Feb 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us and we hope to welcome you back again. Kind Regards

10/10 Excellent

Carol-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this hotel and spa. Stunning renovations. Huge room with period furniture, tasteful modern additions. Spa is one of the best I have ever been to. Only minor criticisms: would’ve benefitted from a floor plan or map of the hotel and spa: a brochure or web bio of the history and renovation would be a nice addition.
Stayed 1 night in Feb 2024
Response from Francesca Graham on 19 Feb 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us, I shall certainly pass on your feedback regarding a map. In regards to the history it can all be found on our bedroom televisions, or the team can happily print one out for guests should they want a physical copy. We hope to welcome you back again. Kind Regards

6/10 Okay

Sophie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Francesca Graham on 19 Feb 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Francesca Graham on 19 Feb 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us and we hope to welcome you back again. Kind Regards

10/10 Excellent

Sally

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Francesca Graham on 19 Feb 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us and we hope to welcome you back again. Kind Regards

8/10 Good

Jayne

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Francesca Graham on 14 Feb 2024
Thank you for taking the time to feedback following your recent stay. We hope to welcome you back again. Kind Regards

10/10 Excellent

Valerie

Stayed 1 night in Feb 2024
Response from Francesca Graham on 24 Mar 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Beverley

Liked: Staff & service, property conditions & facilities
I was made to feel very welcome, the valet parking attendants were extremely polite and helpful. The receptionists were happy to help with my many enquiries and the bar staff were very friendly.. my only slight negative was not enough signs around the hotel to guide you, especially to spa and spa staff didn’t seem to interested in helping me. The pools were amazing. Would definitely return
Stayed 1 night in Feb 2024
Response from Francesca Graham on 14 Feb 2024
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback. We hope to welcome you back again. Kind Regards

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from Francesca Graham on 8 Feb 2024
Thank you for taking the time to feedback. We hope to welcome you back again. Kind Regards

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning!
A fantastic hotel in a lovely spa town with lots of great restaurants near by. Service, staff & facilities are all top class.
Stayed 1 night in Jan 2024
Response from Francesca Graham on 8 Feb 2024
Thank you for taking the time to feedback. We hope to welcome you back again. Kind Regards

10/10 Excellent

Jane

Stayed 2 nights in Feb 2024
Response from Francesca Graham on 8 Feb 2024
Thank you for taking the time to feedback. We hope to welcome you back again. Kind Regards

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Francesca Graham on 8 Feb 2024
Thank you for taking the time to feedback. We hope to welcome you back again. Kind Regards

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room, with a beautiful but ice cold bathroom.
Stayed 1 night in Jan 2024
Response from Francesca Graham on 2 Feb 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Francesca Graham on 2 Feb 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Francesca Graham on 2 Feb 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Francesca Graham on 27 Jan 2024
Thank you for taking the time to review your recent stay. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

8/10 Good

Leila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice. We stayed here a couple of years ago, snd it is starting to look abit tired. Especially in the spa area.
Stayed 1 night in Jan 2024
Response from Francesca Graham on 27 Jan 2024
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback to our maintenance team. We hope to welcome you back in the near future. Kind Regards

8/10 Good

Natasha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Francesca Graham on 27 Jan 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Francesca Graham on 21 Jan 2024
Thank you for taking the time to review your recent stay. It is great to see yo enjoyed our time with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best spa hotel we’ve been to.
Amazing place to stay in. We stayed in a classic room which was a very big space and the staff were lovely. Spa is amazing, one of if not the best spa we’ve been to. Very relaxing and all the pools, saunas and steam rooms are brilliant. Highly recommend.
Stayed 1 night in Jan 2024
Response from Francesca Graham on 19 Jan 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here and made the most of the facilities. We hope to welcome you back again. Kind Regards

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent overnight stay and really appreciated the full use of spa facilities
Stayed 1 night in Jan 2024
Response from Francesca Graham on 17 Jan 2024
Thank you for taking the time to review your recent stay. We hope to welcome you back again. Kind Regards

8/10 Good

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Francesca Graham on 17 Jan 2024
Thank you for taking the time to review your recent stay. We hope to welcome you back again. Kind Regards

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Francesca Graham on 11 Jan 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Jan 2024
Response from Francesca Graham on 11 Jan 2024
Thank you for taking the time to review your recent stay with us. The pictures taken are stunning. We hope to welcome you back again. Kind Regards

10/10 Excellent

dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Francesca Graham on 22 Dec 2023
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

Brian

Travelled with partner
Liked: Amenities
Historical building with great spa
Stayed 1 night in Dec 2023
Response from Francesca Graham on 22 Dec 2023
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant wait to return
3rd time here, won't be the last. A stunning hotel in a really nice town. The spa facilities are outstanding, the rooms are fantastic and the food is perfect.
Stayed 1 night in Dec 2023
Response from Natasha on 16 Dec 2023
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again soon. Kind Regards

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous as always
Great staff team , putting in the effort to ensure guests are looked after . Lovely breakfast Fantastic facilities and setting Veey nice card and birthday treat thank you , my 3rd visit in just over a year Many thanks
Stayed 3 nights in Dec 2023
Response from Natasha on 16 Dec 2023
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again soon. Kind Regards