Byford Holidays

Abbey Hotel was a convenient base for our family meet up. It was nice to have the pool facilities, though a shame the jacuzzi wasn't in use. The staff were polite and helpful, dealing with a couple of minor issues promptly (eg remote batteries for tv were dead). The grounds outside were pleasant but generally the impression was that the decor was dated and the hotel ready for an upgrade considering the cost of the rooms. For instance, several handles on the bedroom furniture were missing, the tv was only freeview (no iplayer etc available), no usb charger points in rooms, there was no air-con in bedrooms, the bathroom basin was discoloured and crazed and didn't retain the water level. The food was just adequate, and some meal ingredients didn't fully match up to the menu descriptions, which we only realised later so didn't address at the time. As for the creme brulee, £8.50 for a very small ramekin was disappointing. Breakfast, on the other hand, was great. The serve yourself buffet was well stocked and with a good range of options available. Staff were quick to keep the tables clear in what was a very busy environment. Parking was good, as was access. Overall, a pleasant stay suitable for what we needed. With a bit of investment/ upgrade/ simple tlc it would be easier to recommend.

The young man on reception was very friendly and helpful

The Telford Hotel, Spa & Golf Resort LOUIS SHIRLEY

I liked the bar area. There was a wedding the first night so it was rather noisy. Our room was in an annexe which was a little cut off.

Lovely hotel. Excellent all round