CIVAC Holidays

Average Location, Subpar Experience Pros: * Excellent location: Very close to major attractions. * Tour friendly: Most local tour groups met right near the property. Cons: * Sparse rooms: The accommodations felt bare, barely matching the quality of a standard budget motel. * Strict towel rationing: The front desk refused to provide more than two towels, despite multiple requests. * Flawed bathroom design: The walk-in shower only had a half-glass pane. Water continuously flooded the bathroom floor during every shower. * Dry-up dilemma: Having only two towels meant choosing between drying ourselves or mopping up the flooded floor. * Unhelpful staff: The front desk personnel were unsupportive and indifferent to our requests. Summary: While the location is highly convenient for sightseeing, the lack of basic amenities and unhelpful service make it hard to recommend. Unless location is your only priority, you may want to look elsewhere.

Clean and as expected! Staff was polite and professional. The room was cozy and a/c super cold. It was on the very edge of Polanco but still very walkable and centrally located. My only complaint is that it took a bit of tries to figure out the hot and cold water in the shower but figured it out.

The room is very clean and cozy. The area is very peaceful and safe. I would definitely stay here again

Great stay! Everybody was so inviting and helpful.

The room was clean, and the staff was always nice and helpful.