Cajon de Pena Lake Park

Room was great. Staff very friendly and helpful

The room and the staff was absolutely amazing. I gave them a lower rating due to the concierge. You know going on vacation I want to relax not spend time hearing about a time share. I avoided the whole time share trap that is usually found at the airport and much to my disappointment I was met with it again at the hotel. The “concierge” was simply a staff member who’s sole focus was on having me and my husband sit through a time share presentation. When I politely declined I was met with the answer of “well your going to have breakfast anyway”. Which is correct, but I did not want to have breakfast with a staff member trying to sell me something. They tried to get you to come with “deals” on excursions which quite frankly where found for the same price online, as the supposed deal you get for sitting through a presentation. I voiced several times my lack of interest in this and did not get the lady to leave us alone until I gave her $20. Which is fine money is not an issue. I simply wanted to enjoy my vacation and time with my husband. This experience however led to just awkward run in’s with concierge in the lobby and just an overall really bad start to a vacation that would have otherwise been lovely.