6/10 Okay
Elli
Travelled with partner
19 Jul 2024
Liked: Cleanliness, staff & service
Wish I had read a review like mine before I booked.
Generally good. Well maintained and checks most of the boxes. But it falls short on what it should and could be.
The mostly good:
I came with my wife. Our goal was to relax and mix remote work. We were not looking to explore much of the area beyond the property. 4 night stay. Did all inclusive and stayed in the Star Prestige section, which gave access to an arguably nicer, quieter area, with a few perks. The food at the buffet was satisfactory with the occasional ‘mmm that’s good’. But it didn’t blow us away.
The not as good:
Rooms are in need of an upgrade. I believe we had a standard king bed room. Some fixtures and surfaces are tired. Bathrooms hungry for a layout change…should have 2 sinks, and the tub without screen option to common space is a miss.
All inclusive is not good value. The menus offer inclusions. However, the line they’ve drawn between what is and isn’t included (I’m speaking about food and drinks here) falls short of what it should be. You’ll pay half of the full price on more ‘premium’ options. But given the steep price already commanded, it feels like an unnecessary cash grab. Should I really have to pay for a margarita? Food menu at Star Prestige is also additional pay. Come on Iberostar, just do it right!
The gym needs work and expansion. Too small an area with mediocre equipment that squeaks. I get it, not a lot of these guests want to excercise. But when we do, make it easy and comfortable.
The
Elli
Stayed 4 nights in Jul 2024