Coffee shop

Reviews of Hyatt Centric Cambridge

4 out of 5
Hyatt Centric Cambridge
37 Eddington Avenue, Cambridge, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 132 out of 211 reviews" "
Rating 8 - Good. 46 out of 211 reviews" "
Rating 6 - Okay. 18 out of 211 reviews" "
Rating 4 - Poor. 8 out of 211 reviews" "
Rating 2 - Terrible. 7 out of 211 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Louiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and all the staff are incredible. The staff are one big family helping and supporting each other to make our stay so enjoyable and so pleasing.
Stayed 1 night in Apr 2024
Response from Martin on 29 Apr 2024
Dear Louiza,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge, feedback from our guests is incredibly important to us and we truly appreciate you taking the time to post a review.We are pleased that you enjoyed your stay with us and thank you for your wonderful observation in relation to the team and how they interact with each other.Thank you again for your review and we look forward to seeing you again.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Louiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything all in one place
Stayed 2 nights in Apr 2024
Response from Patrycja on 27 Apr 2024
Dear Louiza,Thank you for choosing our hotel for your recent stay in Cambridge and for sharing your feedback with us; it's highly appreciated.I'm delighted to see that you enjoyed your stay here.I hope we will have the pleasure of welcoming you back many times in the future.Best wishes,Patrycja

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel. Easy to get to.
Stayed 1 night in Mar 2024
Response from Martin on 8 Apr 2024
Dear Antony,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our valued guests is incredibly important to us and insights such as yours are invaluable to us.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

SHARAD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception team... Newly built...nice and clean...good decor....nice rooms
Stayed 1 night in Mar 2024
Response from Martin on 26 Mar 2024
Dear Sharad,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your observations.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Martin on 26 Mar 2024
Dear Peter,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your observations.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Kohgulakuhan

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Martin on 25 Mar 2024
Hi Kohgulakuhan,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your feedback.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Louiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing and facilities fantastic
Stayed 2 nights in Mar 2024

10/10 Excellent

Louiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with great food and excellent staff. Rooms v comfortable and clean.
Stayed 1 night in Feb 2024
Response from Martin on 25 Feb 2024
Dear Louisa,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback like yours is wonderful to read.We are so pleased that you enjoyed your stay with us and we truly hope to have the chance to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rhys Davies on 22 Feb 2024
Dear Dan,Thank you very much for taking the time to leave us a review regarding your recent stay here at Hyatt Centric Cambridge. We welcome all manners of feedback to allow us to ensure every guest is looked after. I am very glad to see that you were happy with both the property and the team. We hope we can welcome you back soon.Rhys DaviesAssistant General Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Martin on 12 Feb 2024
Dear Edward,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We are delighted that you enjoyed your stay and we truly hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Jayne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms; bars are OK. Evening food a bit limited. Took a bit of finding by car. Quite a ride to the station
Stayed 1 night in Feb 2024
Response from Martin on 8 Feb 2024
Dear Jayne,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We are always grateful to our valued guests for any feedback they share with us and comments like yours are an invaluable tool for us.We are delighted that you enjoyed your stay with us and we hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room, spacious and stylish.
Stayed 1 night in Feb 2024
Response from Martin on 8 Feb 2024
Dear Darren,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We are always grateful to our valued guests for any feedback they share with us and comments like yours are an invaluable tool for us.We are delighted that you enjoyed your stay with us and we hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

GOBIND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very trendy. Lovely clean hotel.
Stayed 1 night in Feb 2024
Response from Martin on 6 Feb 2024
Hi GOBIND,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We always appreciate feedback from our guests and your insights are an essential tool for us.We are so pleased that you enjoyed your stay with us and we truly hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again.
Great stay! Welcoming staff, clean, fresh room with great amenities.
Stayed 1 night in Jan 2024
Response from Martin on 26 Jan 2024
Dear Valued Guest,Thank you so much for taking the time to post a review following you recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate you taking the time to post a review.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Tomislav

Stayed 1 night in Jan 2024
Response from Martin on 29 Jan 2024
Dear Tomislav,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our valued guests is incredibly important to us and we truly appreciate your insights.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again in the near future.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Zoe

Stayed 1 night in Jan 2024
Response from Martin on 11 Feb 2024
Dear Zoe,Thank you for taking the time to post a review following you recent stay with us at the Hyatt Centric Cambridge.We are delighted that you enjoyed your stay with us and we hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Dipen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
Great place, friendly staff and really nice atmosphere and area.
Stayed 1 night in Jan 2024
Response from Martin on 26 Jan 2024
Dear Dipen,Thank you so much for taking the time to post a review following you recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate you taking the time to post a review.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not great
The rooms are freezing. There are climate control panels that seem to do absolutely nothing no matter what you set them to. The shower door wouldn't shut fully causing water to flood the bathroom. The card slot for lights came away from the wall and was intermittently working. Far overpriced for what it is.
Stayed 1 night in Jan 2024
Response from Martin on 11 Jan 2024
Dear Valued Guest,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our valued guests is incredibly important to us and we truly appreciate your feedback.We are sorry to hear that you did not enjoy your stay with us and we would like to assure you that the issues that you have been raised have been highlighted to our onsite Maintenance team to ensure that these items are addressed. We are sorry to hear about the challenge that you encountered with the heating system and we would like to assure you that this is in the process of being addressed.Thank you again for your review and for sharing your thoughts with us.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Martin on 1 Jan 2024
Dear Fabian,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important and we truly value your insights.We are delighted that you enjoyed your stay with us and we hope to see you again soon.KInd Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Martin on 20 Dec 2023
Dear Paul,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Sophia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Martin on 20 Dec 2023
Dear Sophia,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Martin on 20 Dec 2023
Dear Scott,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Jenna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay. Room was very large and felt like everything was brand-new. Bed extremely comfortable. Staff friendly and helpful. Food excellent (from both the restaurant and the coffee shop). Outstanding value, will definitely be back
Stayed 1 night in Dec 2023
Response from Martin on 20 Dec 2023
Dear Jenna,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Martin on 2 Jan 2024
Dear William,Thank you for taking the time to post a review following your recent stay at the Hyatt Centric Cambridge. We are always delighted to hear from our valued guests and insights such as yours are an invaluable tool.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eye
Sleep eat Rave Repeat
Stayed 1 night in Oct 2023
Response from Martin on 20 Dec 2023
Dear Peter,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

6/10 Okay

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with one flaw
The hotel is great, lovely decor however it has one flaw. If you're driving then it’s really hard to book the carpark as it’s always full. You then have to park a 15 minute walk away at a nearby park and ride car park. Hyatt, please make it easier to book the carpark as your staff couldn’t tell me if there were available spaces when I booked the hotel. This caused real problems as we had lots of kit to carry in.
Stayed 1 night in Dec 2023
Response from Martin on 20 Dec 2023
Dear Simon,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.We do appreciate you highlighting the challenge of the car park. We do advise on all websites to book a space in advance. During busy periods the property the car park is extremely busy and weonly have 70 spaces to cover both properties onsite but there is additional parking available at the Madingley Road Park and Ride located 5 minutes from the property.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Damp room and bad service
The room had damp - this was the last room in the hotel so had to move to a sister hotel - and even though I was a guest and the restaurant was only 20% full - I had to wait for a large group to sit down before I could get a table. Staff were unhelpful. Not the experience you would expect for a Hyatt hotel
Stayed 1 night in Dec 2023
Response from Martin on 20 Dec 2023
Dear valued guest,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always appreciate feedback from our guests and your insights are truly appreciated.We are sorry to hear of your experience. Sadly, the last of our rooms was damaged by flooding and as a result you were relocated to the property that is within the same building. This is not a usual occurance but as the property was fully booked we had no option but to move you. We do apologise for any inconvenience this may have caused you. In relation to the restaurant, we have partnered with a renowned local opertaor to bring the space to life and we have shared your feedback with the team.Thank you again for your review and for taking the time to share your experience.KInd Regards,Martin NewbouldGeneral Manager

8/10 Good

Susan

Stayed 2 nights in Dec 2023
Response from Martin on 1 Jan 2024
Dear Susan,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important and we truly value your insights.We are delighted that you enjoyed your stay with us and we hope to see you again soon.KInd Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Donal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with comfortable and spacious rooms. Staff were all very friendly and helpful. It's a little far out of town with only onsite restaurants and a nearby Beefeater for choice, so recommend booking if you don't want to go in to central Cambridge.
Stayed 2 nights in Nov 2023
Response from Martin on 10 Dec 2023
Dear Donal,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback likie yours is incredibly important to us.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,MartIn NewbouldGeneral Manager

8/10 Good

Ademola

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Martin on 10 Dec 2023
Dear Ademola,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback likie yours is incredibly important to us.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,MartIn NewbouldGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Martin on 10 Dec 2023
Dear Valued Guest,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback likie yours is incredibly important to us.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,MartIn NewbouldGeneral Manager

6/10 Okay

John

Business traveller
Liked: Cleanliness, property conditions & facilities
A few issues
The hotel takes some finding as it isn't well sign posted at all. There is no illuminated signage outside the hotel entrance So it's difficult to spot especially after dark. I couldn't find anywhere to park, so pulled up outside the front door and jumped out to ask receptionist where the car park was. I was advised they did have a car park but i should have pre booked as it was full! But there was a park and ride he could give me directions for!!! Not what you want to hear after a long day. The hotel itself was fine. The restaurant looked ok but the menu was fine dining and very expensive. Certainly not within the average companies food allowance that's for sure. Ended up eating next door at Dutch which was nice.
Stayed 1 night in Nov 2023
Response from Martin on 5 Dec 2023
Dear John,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your feedback.We are sorry to hear that you encountered a few issues during your stay with us. The lighting above the door is something that we are working on as we were not permitted to install this due to light pollution but as we have had significant feedback on this we are working with the development team to get this reviewed. Sadly, we do have limited parking and due to high demand we do advise that prebooking a space is advisable which is why we do direct people to the alternative car park if there are no spaces left onsite. We do apologise for the inconvenience but sadly we are limited in the number of spaces that we can provide. We have shared your feedback with the restaurant team in relation to the menu pricing but they have done considerable work on ensuring that the pricing of the menu is competitive compared to other restaurants in the city.Thank you again for your review and for taking the time to share your feedback.Kind Regards,Martin NewbouldGeneral Manager

8/10 Good

chris

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel
Stayed 1 night in Nov 2023
Response from Martin on 29 Nov 2023
Dear Chris,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always appreciate feedback from our guests and your insights are an invaluable tool for us.We are so pleased that you enjoyed your stay and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They listened! This is my go to hotel when I visit Cambridge. A large part of that is because they have EV charging in the parking garage. Usually it was 40p/kW. The time before it had gone up to 70p/kW. I complained to the hotel not expecting anything to happen because the chargers aren't run by them. But on this visit the price had changed to 55p/kW. Ok it isn't back to 40p/kW, but it is a more reasonable price. Hotel itself is still great
Stayed 1 night in Nov 2023
Response from Martin on 28 Nov 2023
Dear Jonathan,Thank you so much for posting a review following your recent visit to the Hyatt Centric Cambridge. We are always grateful to our valued guest for their feedback and it is great that you have highlighted that we listened to you.We did have a conversation with the company that provides the EV chargers and we discussed with them pricing options. We are pleased that we were able to reduce the price down to a more reasonable rate.Thank you for taking the time to share your thoughts and we look forward to seeing you again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Hannah

Stayed 1 night in Nov 2023
Response from Martin on 20 Dec 2023
Dear Hannah,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only here for a night but it was a lovely stay. Room was clean and we were able to get free bikes or a free bus pass into the city. The area was also nice and quiet.
Stayed 1 night in Nov 2023
Response from Martin on 17 Nov 2023
Dear Olivia,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt centric Cambridge. Feedback from our valued guests is incredibly important to us and we truly appreciate your insights.We are delighted that you enjoyed your stay with us and that you found the room to be clean and the area to be peaceful.Thank you again for your review and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Wang

Stayed 1 night in Oct 2023
Response from Martin on 28 Nov 2023
Dear Wang,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We are always incredibly grateful to our guests for their feedback and we are delighted that you enjoyed your stay with us.Thank you again and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

4/10 Poor

Tameka

Disliked: Cleanliness
The hotel was dirty. Even though it's pet friendly you would still expect a basic level of cleanliness. The fridge also failed to keep items cold. Not close to the centre of Cambridge either.
Stayed 2 nights in Oct 2023
Response from Martin on 5 Nov 2023
Dear Tameka,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Fedback from our guests is incredibly important to us and is an impoprtant tool as we continuously assess our service.We are sorry to read that you encountered issues during your stay with us. The cleanliness of our rooms is incredibly important to us, to read that we have not achieved our normal huigh standards is very disappointing and this has been raised with our Housekeeping team. We do undertsand your concern in relation to the cooling units in the room, these are not fridges but cooling units that keep drinks cold not a proewr fridge so they do not operate at the same temperature as a fridge and will not keep food items at a cold temperature. We do apologise for any confusion this may have caused.Thank you again for your invaluable feedback and we do hope to have the opportunity to welcome you back in the near future.Kind Regards,Martin NewbouldGeneral Manager

8/10 Good

Tudor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfort and staff. Only downside was no desks in the rooms.
Stayed 2 nights in Oct 2023
Response from Martin on 5 Nov 2023
Dear Tudor,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We always appreciate feedback from our guests and we are delighted that you enjoyed your stay with us.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Oct 2023
Response from Martin on 5 Nov 2023
Dear Vernon,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We always appreciate feedback from our guests and we are delighted that you enjoyed your stay with us.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Martin on 31 Oct 2023
Dear David,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We are so pleased that you enjoyed your stay and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
This is my go to hotel when I’m in Cambridge. Rooms are great and functional. Except there is no desk to work on, just a small table. Staff are great and I enjoy the Dutch bar. Another thing I like is the underground parking with EV charging. The EV charging was always a reasonable price, 40p/kW. On this stay I found the price had increased to 70p/kW. It’s not even a fast charger. Very disappointing.
Stayed 1 night in Oct 2023
Response from Martin on 29 Oct 2023
Hi Jonathan,Thank you for taking the time to post a review following your recent stay with us at Turing Locke, we love to hear from our guests and feedback like yours is fantastic to read,It is fab to read that we are your go to hotel in Cambridge and we thank you for your kind words,We undertsand your comment in realtion to the recent increase in charge for our EV chargers we have spoken to our provider to get this reduced down following a number of reviews with feedback similar to yours.Thank you again for your review and we do hope to see you again soon.Thanks againMartin & the Turing Locke Team

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Martin on 26 Oct 2023
Dear Ben,Thank you so much for taking the time to post a review following your recent stay with us at the \Hyatt Centric Cambridge. We always love to hear from our guests and feedback like yours is fantastic to hear.We are so pleased that you enjoyed your stay with us and we do hope to see you again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Vijayashree

Stayed 2 nights in Oct 2023
Response from Martin on 24 Oct 2023
Dear Vijayashree,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always appreciate feedback from our valued guests and we are delighted that you enjoyed your time with us.Thank you again for your review and we do hope to see you again soon.Kind Regards,Martin NewbouldGeneral Manager

6/10 Okay

Ashley

Stayed 1 night in Oct 2023
Response from Martin on 21 Oct 2023
Dear Ashley,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your insights.We are sorry to hear that everything was not to your satisfaction, we would love to hear more from you so we can understand how we could have improved your stay.Thank you again for your review.Kind Regards,Martin NewbouldGeneral Manager

8/10 Good

Mr W G

Liked: Cleanliness, staff & service, room comfort
Great Stay but cafe a bit tired
Great hotel bar was shut in a Friday night at 6.30pm and restaurant where we had breakfast was a bit tired and coffee machine not working so couldn’t get a decent coffee.
Stayed 1 night in Sep 2023
Response from Martin on 5 Oct 2023
Dear Mr W G,Thank you for taking the time to share your thoughts on your recent stay with us at the Hyatt Centric Cambridge. Feedback such as yours is invaluable to us and we trul appreciate you taking the time o share your thoughs wih us.We were sorry to here that you experienced a challenge at breakfast, we have been operating a temporary breakfast offering in our restaurant until our new resaurant opens next week. We are also offering coffee at our coffee shop BREW whio do make an excellent coffee. Our new restaurant the Astronomer opens nex Thursday and we be open everyday for breakfast, lunch and dinner.We would like to thank you for your feedback and we do hope to see you again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Hyungseok, College Station

Stayed 2 nights in Sep 2023
Response from Martin on 21 Oct 2023
Dear Hyungseck,Thank you so much for taking the time to post a review follwing your recent stay with us at the Hyatt Centric Cambridge.We are so pleased that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Paulina

Excellent choice
Great hotel, good breakfast an excellent choice for our visit.
Stayed 1 night in Sep 2023
Response from Martin on 24 Sept 2023
Dear Paulina,Thank you so much for taking the thime to post a review following your recents stay with us at the Hyatt Centric Cambridge.We are delighted that you enjoyed your stay and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked the room during a heat wave so I could get some sleep before long days on business. Convenient location if you are working on this side of Cambridge.
Stayed 1 night in Sep 2023
Response from Martin on 15 Sept 2023
Dear A,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your feedback.We are delighted that you enjoyed your time with us and that you found the property to be convenient for your needs.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 Excellent

Shauna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Martin on 15 Sept 2023
Dear Shauna,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your feedback.We are delighted that you enjoyed your time with us.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager