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Reviews of ABode Canterbury

4 out of 5
ABode Canterbury
30-33 High St, Canterbury, England

Reviews

8.4

Very good

Rating 10 - Excellent. 454 out of 1001 reviews" "
Rating 8 - Good. 329 out of 1001 reviews" "
Rating 6 - Okay. 139 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ian

Liked: Cleanliness, staff & service
Nice convenient location in the High Street, easy walkable from the station with lots of eating and drinking establishments nearby. Drinks at the abode bar were quite expensive better use local nearby facilities.
Stayed 1 night in May 2024

10/10 Excellent

Gregory, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. Beautiful, spacious room, full size soaking tub, incredible breakfast. In the heart of Canterbury, quick walk to all the shops, restaurants and the cathedral.
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, great area to explore old Canterbury. Fabulously comfortable bed.
Stayed 1 night in May 2024

10/10 Excellent

Ivor, Barking

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were first allocated was unfortunately next to a number of outside air con units. These were quite noisy and would have kept us awake. However, when I pointed this out to the reception team, we were quickly moved to a quiet room. I was impressed with the quiet, efficient way the staff handled this to ensure our stay was perfect. The room was clean and well appointed. The breakfast was excellent and the dining room staff were clearly well trained and attentive throughout. I would highly recommend this hotel.
Stayed 1 night in May 2024

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
For the standard of room/price the bed was v large and comfy, the shower was good and the room was a good size but the decor is basic and tired and the facilities are limited. (No usb, had to move the tea tray to plug it in, no free snacks eg biscuits on tea tray).
Stayed 1 night in May 2024

8/10 Good

Angela

Travelled with partner
Liked: Property conditions & facilities
Good place to stay to visit Canterbury, right on the high street. Breakfast included and very nice and the staff were all friendly and helpful. Only small negative was the cost of parking at £18 a night.
Stayed 2 nights in Apr 2024

6/10 Okay

Caroline

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel in a good situation. Room ok. Bathroom poor. Breakfast poor.
Stayed 1 night in Apr 2024

8/10 Good

Sheba

Stayed 1 night in Apr 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Joanne

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My partner and I checked in at 9pm and arrived to find our room stinking of old food tjat was across the room bedsheets unmade and the bathroom was very dirty. Basically the room had not been cleaned from the previous night even though we checked in at 9pm. The staff apologised and offered a complimentary cocktail and change of room. My partner is 6foot tall and could not fit in the shower and the window had gaps in the curtains that allowed sun on your face as soon as the sun rose. Tje whole experience ruined our weelend I have mever arrived at a hotel to find my room not ready amd on a state like that. I was really looking forward to staying at this hotel but I would never recomwnd it to my friends or family.
Stayed 1 night in Mar 2024

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Antonios, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its in a very good area.
Stayed 1 night in Mar 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring Canterbury. Lovely bar to relax in after a full day. Staff really helpful
Stayed 1 night in Feb 2024

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean and pleasant hotel, with a nice ambience. The bar was a good spot for an evening coffee or cocktail. Upgraded room, although clean and well presented, was a little underwhelming for an upgrade.
Stayed 2 nights in Feb 2024

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall review
The room was amazing the bed was massive but the kitchen chimney noise started really early and woke us and was constant, breakfast was full english but was under par compared to table table we had day before, dinner was exceptional and very good, cocktails where amazing all staff encountered where brilliant parking was conveinient but very expensive,
Stayed 1 night in Feb 2024

6/10 Okay

Brian

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Justine

Stayed 1 night in Feb 2024

10/10 Excellent

Jérémie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, amazing staff, amazing breakfast , in a historic hotel , will come back definitely.
Stayed 2 nights in Feb 2024

4/10 Poor

Joanna

Stayed 1 night in Feb 2024

4/10 Poor

Lisa

Disliked: Staff & service, property conditions & facilities
Not worth the price paid at all
Stayed 1 night in Feb 2024

4/10 Poor

Linda

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
You had to turn heating on when you arrived so room was cold for about an hour. Pillows were lumpy and hard. £18 to park the car. Didn’t see that when booking.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient hotel in middle of the city. Close to Marlowe theatre, shops and eateries
Stayed 1 night in Jan 2024

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Joseph

Stayed 1 night in Jan 2024

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Tara

Stayed 1 night in Jan 2024

10/10 Excellent

Alan

Stayed 1 night in Jan 2024

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent three nights b b. Double room, comfortable, some issues with the tv, staff changed the aerial cable, slightly better. Reading light not working, this wasn't fixed? Excellent breakfast, friendly, helpful service. Great location for central Canterbury and only ten minutes walk from the station. Visited Margate during our stay, a little run down but lots of potential. I would recommend this hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

RJA

Stayed 1 night in Dec 2023

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities
Staff are great. Hotel is very convenient to all bars and restaurants. We always stay here when we come to Canterbury.
Stayed 1 night in Dec 2023

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023

10/10 Excellent

Naomi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean, handy location and lovely staff. I’d stay again if in the area!
Stayed 1 night in Dec 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

MAUNANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old hotel in the dead center of Canterbury. My wife noticed that the bed linens were especially high quality.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service
Poor at best
Never worth 4 stars or the price Really dissapointed with the hotel in general but especially the terrible service. Your bar service is that of faulty towers but not so funny !!! Run by children whom clearly have had limited if any training. Rooms in urgent need of updating !
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring Canterbury. Great champagne bar staff really helpful and polite especially the two young guys working the bar
Stayed 3 nights in Oct 2023

10/10 Excellent

Lesley

Stayed 1 night in Nov 2023

10/10 Excellent

Christina

Travelled with family
Very friendly staff, great bar, awesome breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Ashlee

Selfish business - doesn’t care about customers
So unbelievably upset. Me and my husband tested positive for Covid and couldnt get out of bed. I called them and could barely talk. Asked if we could delay this stay to another date and they refused. I didn’t have the voice or energy to argue. We’ve lost all the money and our insurance won’t cover it. I find that lack of customer care disgusting. I’ve stayed here before and that’s why I was returning but this has left a really nasty taste in my mouth.
Stayed 2 nights in Oct 2023