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Reviews of Home2 Suites by Hilton Cape Canaveral Cruise Port, FL

3 out of 5
Home2 Suites by Hilton Cape Canaveral Cruise Port, FL
9004 Astronaut Blvd, Cape Canaveral, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 353 out of 463 reviews" "
Rating 8 - Good. 67 out of 463 reviews" "
Rating 6 - Okay. 16 out of 463 reviews" "
Rating 4 - Poor. 11 out of 463 reviews" "
Rating 2 - Terrible. 16 out of 463 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Super close to cruise lines
Stayed 1 night in Apr 2024
Response from AGM on 28 Apr 2024
Dear Brian, Thank you for your review of Home2 Suites by Hilton Cape Canaveral Cruise Port! We are thrilled that our proximity to the cruise lines was convenient for you. We hope you had a fantastic cruise experience and look forward to welcoming you back soon for another enjoyable stay. Best Regards,John RuskowskiAGM

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 23 Apr 2024
Dear Janet, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Home2 Suites by Hilton Cape Canaveral Cruise Port. We look forward to your return and wish you all the best with your future travels.Best Regards,John RuskowskiAGM

10/10 Excellent

zevadie

Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice to have a proper restaurant
Stayed 1 night in Apr 2024
Response from AGM on 22 Apr 2024
Dear zevadie, Thank you for staying with us at Home2 Suites by Hilton Cape Canaveral Cruise Port. While we may not have a complete restaurant on-site, we do offer a complimentary hot breakfast to start your day. Additionally, our convenient location provides easy access to a variety of dining options in the area, and our front desk associates are always available to assist you with the nearby options. We appreciate your feedback and hope you had an otherwise enjoyable stay. Should your travels bring you back to the area, we'd be delighted to host you again and help you discover more culinary delights.Best Regards,John RuskowskiAGM

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The poor lady working behind the bar on a night before cruises go out needed help.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 19 Apr 2024
Dear Dawn, Thank you for your recent stay at Home2 Suites by Hilton Cape Canaveral Cruise Port and for posting such a generous review. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest and hope to see you again soon. Best Regards,John RuskowskiAGM

10/10 Excellent

Lytha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean inside and out. The room was very spacious and staff friendly.
Stayed 1 night in Apr 2024
Response from AGM on 18 Apr 2024
Dear Lytha, We are pleased by your review! Maintaining a clean and comfortable space is a top priority for us, and we are thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and they'll be delighted to read your feedback. Your kind words about our staff mean a lot, and we can't wait to provide you with another outstanding stay in the future here at Home2 Suites by Hilton Cape Canaveral Cruise Port.Best Regards,John RuskowskiAGM

2/10 Terrible

Kasey

Travelled with family and small children
Disliked: Staff & service
Completely unprofessional, ruined the start of our vacation.
Stayed 1 night in Apr 2024
Response from AGM on 8 Apr 2024
Dear Kasey, We deeply regret your disappointing experience during your recent stay with us. Please accept our sincere apologies for any issues you encountered that marred the beginning of your vacation. Your feedback is invaluable, and we assure you that we take your concerns very seriously. We are committed to addressing any shortcomings to ensure a more enjoyable experience for future guests. Your satisfaction is our top priority, and we look forward to welcoming you back for a much-improved experience. Thank you for bringing these matters to our attention.Best Regards,John RuskowskiAGM

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024
Response from AGM on 20 Apr 2024
Dear Elizabeth, It is wonderful to know you enjoyed everything about your time at Home2 Suites by Hilton Cape Canaveral Cruise Port and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards, John Ruskowski AGM

8/10 Good

Amy

Stayed 1 night in Mar 2024
Response from Assistant General Manager on 19 Apr 2024
Dear Amy, Thank you for the generous rating of Home2 Suites by Hilton Cape Canaveral Cruise Port. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Best Regards,John RuskowskiAGM

10/10 Excellent

Mariia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 30 Mar 2024
Dear Mariia, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Home2 Suites by Hilton Cape Canaveral Cruise Port. We look forward to serving you again in the future.Best Regards,John RuskowskiAGM

10/10 Excellent

Danny

Stayed 1 night in Mar 2024
Response from AGM on 29 Mar 2024
Dear Danny, It is rewarding to know you loved your stay! All of us here at Home2 Suites by Hilton Cape Canaveral Cruise Port look forward to making many more great memories with you. Thank you for choosing us during your time in Cape Canaveral.Best Regards,John RuskowskiAGM

6/10 Okay

Vickie

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The room had a horrible odor like stinky feet. Since we were only staying the one night and everything else looked pretty good we didn’t complain to the front desk or ask for a room change. I did let the front desk know when checking out so that they could correct the problem. I thought the breakfast was good and had a number of different items to choose from.
Stayed 1 night in Mar 2024
Response from AGM on 28 Mar 2024
Dear Vickie, We appreciate your feedback and apologize for the odor issue you encountered during your stay. Your willingness to inform the front desk upon checkout is valuable for ensuring a pleasant experience for future guests. We are glad you enjoyed our breakfast offerings and found them satisfactory. Your comments will help us improve, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,John RuskowskiAGM

2/10 Terrible

Kate

Room was not ready until 7 pm
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 26 Mar 2024
Dear Kate, We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we apologize for the delay in getting your accommodations ready for your arrival. We are very grateful for your patience and hope the remainder of your visit was enjoyable. Thank you again; we hope to welcome you back soon for a much-enhanced stay.Best Regards,John RuskowskiAGM

10/10 Excellent

Todd

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from AGM on 24 Mar 2024
Dear Todd, It is wonderful to know you enjoyed everything about your time at Home2 Suites by Hilton Cape Canaveral Cruise Port and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,John RuskowskiAGM

10/10 Excellent

Karamjit

Travelled with family and small children
Liked: Property conditions & facilities
It was nice stay at home2 ,very clean
Stayed 1 night in Mar 2024
Response from AGM on 19 Mar 2024
Dear Karamjit, We're delighted you enjoyed your stay at Home2 Suites by Hilton Cape Canaveral Cruise Port! Thank you for your kind words about our cleanliness. Providing a clean and comfortable environment for our guests is our top priority. We appreciate your feedback and hope to welcome you back for another pleasant experience soon!Best Regards,John RuskowskiAGM

8/10 Good

Mehdi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 5 Mar 2024
Dear Mehdi, Thank you for your kind words and for highlighting the cleanliness of our hotel. It's lovely to hear that our efforts to provide a fresh and spotless environment positively impacted your stay. Your feedback is a fantastic encouragement for all of us here at Home2 Suites by Hilton Cape Canaveral Cruise Port, and we can't wait to exceed your expectations once more on your next visit.Best Regards,John RuskowskiAGM

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so comfortable😁
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 22 Feb 2024
Dear Stephanie, Thank you for choosing Home2 Suites by Hilton Cape Canaveral Cruise Port for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations. We would be delighted to accommodate you again and hope you will visit us soon.Best Regards,John RuskowskiAGM

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited resources around hotels that are not other hotels. Perfect to see an event at the Cape or catch a boat. Well kept facility with beautiful rooms.
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 22 Feb 2024
Dear Ian, Thank you for the excellent review of your stay at Home2 Suites by Hilton Cape Canaveral Cruise Port. We appreciate you pointing out our convenient location, which is perfect for attending an event. Adjacent to the Port and Kennedy Space Center, we're happy to provide clean and spacious all-suite accommodations. It is great to know you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards,John RuskowskiAGM

10/10 Excellent

Elesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and they were able to accommodate our request to check in early due to our flight arrival. Bar, fire pit, and lobby areas were very nice. Great selection at breakfast as well!
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 22 Feb 2024
Dear Elesa, Thank you so much for this excellent review. We are glad that everything went great during your stay and that you especially enjoyed the bar, fire pit, and lobby areas and could start your day well with our excellent breakfast selection. It is great to know we could accommodate your early check-in request. Thank you for recognizing our devoted staff, as they love delivering exceptional hospitality to every guest. We look forward to welcoming you back to Home2 Suites by Hilton Cape Canaveral Cruise Port.Best Regards,John RuskowskiAGM

10/10 Excellent

maxine

Awesome property will stay again !!
Stayed 1 night in Feb 2024
Response from AGM on 11 Feb 2024
Dear Maxine, Thank you for your fantastic feedback about Home2 Suites by Hilton Cape Canaveral Cruise Port! It is pleased to hear that you had an incredible experience and plan to stay again. Providing a comfortable and enjoyable stay for our guests is our top priority. Thank you once more; we hope to see you again soon.Best Regards,John RuskowskiAGM

10/10 Excellent

Justin

Good
Stayed 1 night in Feb 2024
Response from AGM on 5 Feb 2024
Dear Justin, Thank you for choosing Home2 Suites by Hilton Cape Canaveral Cruise Port. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, John Ruskowski AGM

10/10 Excellent

jaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steven on reception was extremely helpful
Stayed 1 night in Feb 2024
Response from AGM on 5 Feb 2024
Dear jaine, Thank you for recognizing Steven's exceptional service at Home2 Suites by Hilton Cape Canaveral Cruise Port! We're delighted to hear he made a positive impact on your stay. We look forward to welcoming you back for another enjoyable experience!Best Regards, John Ruskowski AGM

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only drawback is the lack of convenient restaurants. You have to have a car to get to a restaurant.
Stayed 2 nights in Feb 2024
Response from AGM on 4 Feb 2024
Dear Joseph, Thank you for choosing Home2 Suites by Hilton Cape Canaveral Cruise Port! We appreciate your positive feedback. While we regret any inconvenience regarding nearby restaurants, we're glad you enjoyed your stay. Your input is valuable, and we hope to provide you with another positive experience on your next visit.Best Regards,John RuskowskiAGM

6/10 Okay

Michael

Was assigned an ADA room but that was ok even though I didn’t need it. Body wash bottle in the shower was empty. No light in the desk area. Sound transmission from other rooms and especially the hallway is bad. Pool bar is ok and has a few decent small plates in the evening. Breakfast leaves a little to be desired. All premade egg options have meat. Reception was matter of fact not particularly friendly. AC unit makes alternating noises and may interrupt sleep. Would not stay here again.
Stayed 1 night in Feb 2024
Response from AGM on 4 Feb 2024
Dear Michael, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is crucial, and we regret that various aspects falling short of your expectations. We will address the issues you raised to improve our services and facilities. Please accept our apologies, and we appreciate your understanding. We hope you will reconsider giving us another opportunity to provide you with a more positive experience in the future.Best Regards,John RuskowskiAGM

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on 21 Jan 2024
Dear Tracey, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Home2 Suites by Hilton Cape Canaveral Cruise Port.Best Regards,John RuskowskiAGM

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from AGM on 20 Jan 2024
Dear Tiffany, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Home2 Suites by Hilton Cape Canaveral Cruise Port. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us and we hope to see you again soon.Best Regards,John RuskowskiAGM

6/10 Okay

Evelyn

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from AGM on 13 Jan 2024
Dear Evelyn, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best Regards,John RuskowskiAGM

10/10 Excellent

Laura, Midlothian

Stayed 1 night in Jan 2024
Response from AGM on 8 Jan 2024
Dear Laura, We appreciate you taking the time to leave your kind rating for Home2 Suites by Hilton Cape Canaveral Cruise Port. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best Regards,John RuskowskiAGM

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the kitchenette
Stayed 1 night in Jan 2024
Response from AGM on 8 Jan 2024
Dear Rachel, We are delighted to hear you enjoyed the kitchenette at Home2 Suites by Hilton Cape Canaveral Cruise Port! It's our pleasure to provide amenities that enhance your stay. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable visit!Best Regards,John RuskowskiAGM

10/10 Excellent

Brain

Stayed 1 night in Jan 2024
Response from AGM on 8 Jan 2024
Dear Brain, Thank you for the wonderful rating for Home2 Suites by Hilton Cape Canaveral Cruise Port! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,John RuskowskiAGM

10/10 Excellent

Ashley

Stayed 1 night in Jan 2024
Response from AGM on 26 Jan 2024
Dear Ashley, We are thrilled you had an excellent stay at Home2 Suites by Hilton Cape Canaveral Cruise Port, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Best Regards,John RuskowskiAGM

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on 8 Jan 2024
Dear Leslie, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Home2 Suites by Hilton Cape Canaveral Cruise Port. Thanks for choosing us, and we hope to see you again soon.Best Regards,John RuskowskiAGM

4/10 Poor

Kelly

Stayed 3 nights in Dec 2023
Response from AGM on 29 Dec 2023
Dear Kelly, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Best Regards,John RuskowskiAGM

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Excellent hotel with huge, well apppointed rooms. Beds were extremely comfortable. Property seems well cared for. Eco friendliness could be improved - a lot of disposable items used at breakfast area. Appreciated the pump bottles in shower to cut down on waste. Will be back!
Stayed 1 night in Dec 2023
Response from AGM on 21 Dec 2023
Dear Joshua, We're thrilled to hear about your excellent stay at Home2 Suites by Hilton Cape Canaveral Cruise Port! It's terrific that you found our rooms spacious and well-appointed, with comfortable beds. We appreciate your feedback on eco-friendliness, and we're continuously working to improve. Thank you for acknowledging our efforts with shower pump bottles. We look forward to welcoming you back for another fantastic experience!Best Regards,John RuskowskiAGM

10/10 Excellent

LaShonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on 19 Dec 2023
Dear LaShonda, Thank you for reviewing your stay at Home2 Suites by Hilton Cape Canaveral Cruise Port. We appreciate your feedback and are delighted that your stay with us was a great one. We look forward to welcoming you back soon! Best Regards,John RuskowskiAGM

10/10 Excellent

DANNY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on 16 Dec 2023
Dear DANNY, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Home2 Suites by Hilton Cape Canaveral Cruise Port. We look forward to serving you again in the future.Best Regards,John RuskowskiAGM

8/10 Good

Brierra

Stayed 1 night in Dec 2023
Response from AGM on 11 Dec 2023
Dear Brierra, We are pleased to receive your generous rating for Home2 Suites by Hilton Cape Canaveral Cruise Port. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best Regards,John RuskowskiAGM

8/10 Good

Deidra

Stayed 1 night in Nov 2023
Response from AGM on 26 Dec 2023
Dear Deidra, Thank you for the generous rating of Home2 Suites by Hilton Cape Canaveral Cruise Port. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the area.Best Regards,John RuskowskiAGM

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
Across from port
Stayed 1 night in Nov 2023
Response from AGM on 6 Dec 2023
Dear Mariam, We're glad that you found Home2 Suites by Hilton Cape Canaveral Cruise Port conveniently located across from the port. We hope you had a fantastic stay and look forward to welcoming you back soon!Best Regards,John RuskowskiAGM

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on 6 Dec 2023
Dear Kevin, It was a pleasure having you as our guest at Home2 Suites by Hilton Cape Canaveral Cruise Port. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards,John RuskowskiAGM

10/10 Excellent

Jennifer, WALLINGFORD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym was outstanding. The front desk staff was amazing and helpful
Stayed 1 night in Dec 2023
Response from AGM on 6 Dec 2023
Dear Jennifer, We are delighted you enjoyed our outstanding gym facilities at Home2 Suites by Hilton Cape Canaveral Cruise Port. Our team strives to offer exceptional service, and it's wonderful to know that our front desk staff made a positive impression. Thank you for your kind words, and we look forward to welcoming you back soon!Best Regards,John RuskowskiAGM

10/10 Excellent

Christiaan G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from AGM on 19 Dec 2023
Dear Christiaan, We are delighted to read the review of your stay at Home2 Suites by Hilton Cape Canaveral Cruise Port. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Best Regards,John RuskowskiAGM

8/10 Good

RACHEL

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Pull out mattress was very dirty with crumbs and hair all over the mattress. Also under the sofa
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 28 Nov 2023
Dear RACHEL, Thank you for taking the time to evaluate our hotel. Please accept our apologies for any oversights in preparing your room. We will address this properly and hope you will revisit it so we can provide you with the flawless experience you deserve.Best Regards,John RuskowskiAGM

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
D oh don’t care for the $10 parking fee that wasn’t disclosed.
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 28 Nov 2023
Dear David, Thank you for staying with us and reviewing your experience. We are glad your overall stay was pleasant. We never intend to disappoint our guests; therefore, we regret not meeting your expectations regarding our parking fees. Our fees are posted on our website so guests can have this information before booking. We appreciate your great feedback and hope to have you as our guest again.Best Regards,John RuskowskiAGM

10/10 Excellent

Rosemarie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to ship port facility very clean rooms were super nice and spacious
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 28 Nov 2023
Dear Rosemarie, Thank you for the excellent review of your stay at Home2 Suites by Hilton Cape Canaveral Cruise Port. We appreciate you pointing out our convenient location close to the cruise port. Adjacent to the Port and Kennedy Space Center, we're happy to provide clean and spacious all-suite accommodations. It is great to know you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards,John RuskowskiAGM

10/10 Excellent

percival

Travelled with group
Liked: Amenities, property conditions & facilities
God experience
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 28 Nov 2023
Dear percival, Thank you for your lovely review! We are glad you had such a positive experience at Home2 Suites by Hilton Cape Canaveral Cruise Port, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back for another great stay.Best Regards,John RuskowskiAGM

10/10 Excellent

Tamara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed it!
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 28 Nov 2023
Dear Tamara, Thank you for letting us know how much you and your family enjoyed our hotel and exploring our beautiful city. It was a pleasure taking care of all of you. We appreciate your feedback and look forward to hosting you again at Home2 Suites by Hilton Cape Canaveral Cruise Port.Best Regards,John RuskowskiAGM

8/10 Good

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly but check in was not good . Computers were down. Was told I was getting one room and then given another.and had to wait several hours to check im
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 12 Nov 2023
Dear Eleanor, Thank you for taking the time to share your experience and appreciating our staff. However, we want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. We always prioritize providing exceptional hospitality; therefore, we regret the disappointment. We hope to welcome you back, as we want another opportunity to provide you with the seamless stay you deserve.Best Regards,John RuskowskiAGM

10/10 Excellent

Kristie

Stayed 1 night in Nov 2023
Response from AGM on 13 Nov 2023
Dear Kristie, Thank you for the perfect rating. We are glad you had a wonderful time at Home2 Suites by Hilton Cape Canaveral Cruise Port. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,John RuskowskiAGM

6/10 Okay

Gina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The extreme price for 1 night stay. Some of the front desk people were not kind at all. They need to take some Customer service classes.
Stayed 1 night in Nov 2023
Response from AGM on 10 Nov 2023
Dear Gina, We deeply regret that the pricing and service fell short of your expectations. We take guest feedback seriously and will address this with our team to ensure a more positive and courteous guest experience. We hope to have the opportunity to regain your trust in the future. Thank you for sharing your thoughts.Best Regards,John RuskowskiAGM

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service
The prices that change and very in polite customer service
Stayed 1 night in Nov 2023
Response from AGM on 10 Nov 2023
Dear Jacqueline, We apologize for any inconvenience you experienced with the prices and customer service. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.Best Regards,John RuskowskiAGM