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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with a restaurant, steps from Aude Gate

Choose dates to view prices

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
1 bedroom, minibar, in-room safe, individually decorated
Lobby
1 bedroom, minibar, in-room safe, individually decorated
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet-friendly

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Triple Room

9.2 out of 10
Wonderful
(16 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Classic Room

Classic Room

Classic Room

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Twin Room

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.6 out of 10
Excellent
(16 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Trundle Bed

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About the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Theatre Jean Deschamps - 3 min walk - 0.3 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Restaurant la Barbacane - ‬2 min walk
  • ‪L'Escargot - ‬2 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk
  • ‪Les Terrasses de la Cité - ‬2 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Upscale hotel near Narbonnaise Gate
Located close to Aude Gate and School Museum, Hôtel Le Donjon - Coeur de la Cité Médiévale provides a garden, dry cleaning/laundry services and a bar. Be sure to enjoy a meal at Brasserie Le Donjon, the on-site brasserie. Free in-room WiFi and a business centre are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Multilingual staff, 1 meeting room and a front desk safe
  • Tour/ticket information, luggage storage and a porter/bellboy
  • Guest reviews say great things about the helpful staff and location
Room features
All rooms are individually decorated, and boast comforts such as laptop-compatible safes and air conditioning, as well as perks such as free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • Electric kettles, daily housekeeping and desks

Languages

English, French, Spanish

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Privilege Room - a double bed and a trundle bed for 2 people

Mercure Carcassonne la Cite Hotel

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 230 reviews
The price is €173
includes taxes & fees
6 Aug - 7 Aug
Mercure Carcassonne la Cite Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR39326379401
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is Hôtel Le Donjon - Coeur de la Cité Médiévale pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Valet parking is available for EUR 24 per night. Limited spots are available.

What time is check-in at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Checkout is at 11:30 AM.

Where is Hôtel Le Donjon - Coeur de la Cité Médiévale located?

Located in City of Carcassonne, this hotel is steps away from Aude Gate, School Museum and Narbonnaise Gate. Theatre Jean Deschamps and Château Comtal are just steps away. Carcassonne Station is 25 minutes by foot.

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Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 1002 reviews
Rating 8 - Good. 283 out of 1002 reviews
Rating 6 - Okay. 73 out of 1002 reviews
Rating 4 - Poor. 21 out of 1002 reviews
Rating 2 - Terrible. 13 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in the perfect location.
Stayed 1 night in Jun 2025

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely garden, delicious breakfast and very helpful staff
Stayed 1 night in Jun 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel in the old cute-quaint, comfortable-enjoyed our stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Laurence

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Friendly staff. Nice exterior area.
Stayed 1 night in Jun 2025

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the hotel and being in the medieval city.
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location within the walled Cite, excellent options for breakfast, helpful staff and ride service from hotel's private parking lot to hotel. Quality establishment, and we'd stay here again.
Stayed 1 night in May 2025

8/10 Good

Debra

Liked: Amenities, property conditions & facilities
Location inside medieval walled city, unique and quite amazing
Stayed 2 nights in Jun 2025

10/10 Excellent

Desimir

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very helpfull stuff.
Stayed 1 night in May 2025

10/10 Excellent

amparito

Liked: Cleanliness, amenities, property conditions & facilities
Greal location.
Stayed 1 night in May 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ambiance of being inside the castle. It’s a beautiful boutique hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Centrally located in Carcasonne.
Stayed 1 night in May 2025

10/10 Excellent

Motoko

very good
Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character hotel, right in the middle of the citè. Ride from taxi area right o the hotel in one of their cars. Great stay!!
Stayed 2 nights in May 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located in La Cite. Easy to walk everywhere!
Stayed 1 night in May 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quaint boutique hotel in a great location in the walled city. The staff were kind and the room was nice
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos

Liked: Staff & service, amenities, property conditions & facilities
Best location, beautiful hotel. The staff were very friendly. Great to have the check out late, so you can explore the area further. I would love to be back!
Stayed 1 night in Apr 2025

8/10 Good

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very fun in that it was located within the walls of Carcasonne. The many tourists disappeared in the evening and the town became quiet and beautiful!
Stayed 1 night in Apr 2025

8/10 Good

Iain

Liked: Cleanliness, property conditions & facilities
Very old building rooms are typically french, a quite hotel but right in the middle of the citadel so you do get some street noise at times. A lovely 3 night stay
Stayed 3 nights in May 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated and atmospheric. Friendly staff. Our room was at the front and in the future would be good if room selection and prices showed room location to enable more informed choices.
Stayed 4 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were really nice and there was an amazing courtyard leading up to the room. The bed was also really nice.
Stayed 2 nights in Mar 2025

10/10 Excellent

Saeid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice and clean hotel and located amazing place.
Stayed 2 nights in Jan 2025

8/10 Good

Lesley Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our rooms. Not in main hotel building - in a small courtyard behind it. Perfect for us - so pleased we were allocated those 2 rooms. Only reason not given 5 stars is the difference in room equipment. No fridge in one and a fridge not working in the other.
Rooms in the hotel courtyard
Stayed 3 nights in Jun 2025

8/10 Good

Scott

Liked: Cleanliness
Good
Stayed 1 night in May 2025

6/10 Okay

Tim

Liked: Cleanliness
Our room was in the annexe across the street from the main hotel. This was not mentioned on Expedia and certainly detracted from our enjoyment not feeling the ambience of what is a good hotel. The room was clean but the description’Superior’ is deceptive for what I consider to be a very average room. The hotel was clean in a good position inside the walls and the breakfast was good. The Hôtel restaurant next door was also very good.
Stayed 2 nights in May 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, great location for the city.
Stayed 1 night in Sep 2024