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Reviews of Delta Hotels by Marriott St. Pierre Country Club

4 out of 5
Delta Hotels by Marriott St. Pierre Country Club
St Pierre Park, Chepstow, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 449 out of 999 reviews" "
Rating 8 - Good. 306 out of 999 reviews" "
Rating 6 - Okay. 138 out of 999 reviews" "
Rating 4 - Poor. 74 out of 999 reviews" "
Rating 2 - Terrible. 32 out of 999 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aneeshya

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place! Food was great ! Perfect getaway for the weekend
Stayed 2 nights in May 2024

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely staff and atmosphere
Stayed 1 night in May 2024

6/10 Okay

Hasmita

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Room was dirty, found nail clippings on the carpet by the bed. Shower very temperamental. No lift for suitcases, wasn’t offered help. Limited vegetarian and vegan options. BUT Great fresh tin water supply and lovely view on ground floor outside.
Stayed 4 nights in Apr 2024

10/10 Excellent

sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional, they did everything they could to make our stay enjoyable. The gym and swimming pook were great and the spa treatment was excellent too.
Stayed 2 nights in Apr 2024

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful reception
Stayed 1 night in Apr 2024

10/10 Excellent

Ben

Stayed 1 night in Apr 2024

10/10 Excellent

Zoe

Stayed 1 night in Apr 2024

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel the staff are exceptionally friendly and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Anthony

Stayed 1 night in Mar 2024

8/10 Good

joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Lucy on 9 Mar 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Darin

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lucy on 6 Mar 2024
Dear guest, thank you for rating our hotel so highly. We appreciate your time. We would love to welcome you back for another vacation if your future travels bring you back to Wales.All the best,The Reception Team

10/10 Excellent

Josephine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the surrounding, very siren and calming.
Stayed 1 night in Feb 2024
Response from Lucy on 26 Feb 2024
Dear guest, thank you for taking the time to write this review and score us so highly. We are delighted to hear that you enjoyed your stay and the peaceful surroundings. We would love to welcome you back for another relaxing get away. Kind Regards,The Reception Team.

4/10 Poor

Hayley

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not worth it
Terrible night sleep due to pillows being too hard and next door having an argument with people outside at 2am. Food was alright in the restaurant, but when we tried to get some lunch before leaving in the bar, they didn’t have club sandwiches, ham hock or pesto… I don’t really understand how you can’t have a whole club sandwich, when there’s numerous elements to it that would have to be missing, so can only assume it’s pre-packaged? No golf as the course was waterlogged due to rain, which is no fault of the hotels, but a disappointment nonetheless. Definitely wouldn’t come back, it’s really not worth it.
Stayed 1 night in Feb 2024
Response from Lucy on 26 Feb 2024
Dear guest, thank you for taking the time to write to us your honest views. It is only by receiving constructive feedback that we are able to continually grow as a hotel. We send our sincerest apologies in regards to the comfort of your pillows and your desired food choices being unavailable. We understand how important a good nights rest is, as well as a yummy meal. We are very sorry that we let you down here. We pride ourselves on excellent hospitality, please if you stay again and you are faced with any challenges, i.e. discomfort with the room, please notify a member of our team on reception. We are here 24/7 to help with your needs. We have different pillow options to satisfy different tastes and can make any adjustments necessary for you. We have also recently updated our menus. They now have much more variety and decreased prices. It may have been within the change of menus that a few items were not in stock. We are sorry for this inconvenience. We thank you again for this honest review. If you're ever travelling in Wales again, our castle doors await you. We would love to invite you back to show you just how wonderful St Pierre is.Kindest Regards,The Reception Team

10/10 Excellent

Kyley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful surroundings in relaxing Wales!
Fantastic stay at Delta Hotels, St Pierre, Chepstow! Beautiful surroundings, relaxing pool, lovely food...planning to visit again soon & am saving for a Spa treatment.
Stayed 1 night in Feb 2024
Response from Lucy on 26 Feb 2024
Dear guest, thank you for taking the time to write us such lovely feedback. We are delighted to hear that your stay was satisfactory and you had a wonderful time using our leisure facilities. We are very happy to welcome you back for another spectacular get away with a relaxing, well-deserved spa treatment. All the best,The Reception Team.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While corporate they remained flexible. Our golf was rained off and we got a voucher valid for a year. I was also a bit early for check inn. They kindly let me use the gym.
Stayed 1 night in Feb 2024
Response from Lucy on 26 Feb 2024
Dear guest, thank you for taking the time to write this review and score us so highly. We appreciate your kind feedback. We would love to welcome you back for another future stay. Kind Regards,The Reception Team

2/10 Terrible

Ethan

Stayed 1 night in Feb 2024
Response from Lucy on 26 Feb 2024
Dear guest, thank you for taking the time to honestly score us. We send our sincerest apologies that your stay wasn't completely satisfactory. We urge you to reach out to us directly to inform us of any problems you faced during your stay, we would love to redeem them with you. We wish you all the best.Kind Regards,The Reception Team.

10/10 Excellent

Dan

Stayed 1 night in Feb 2024
Response from Lucy on 26 Feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future. All the best,The Reception Team

10/10 Excellent

Simon

Stayed 1 night in Feb 2024
Response from Lucy on 26 Feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future. All the best,The Reception Team

10/10 Excellent

Radwa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back for sure
It was lovely
Stayed 1 night in Feb 2024
Response from lucy on 14 Feb 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we look forward to seeing you again in the future.

10/10 Excellent

Katie

Stayed 1 night in Feb 2024
Response from Lucy on 14 Feb 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for business trip to Chepstow
Very warm and comfortable rooms, which include excelant wifi and office desk wholich makes this hotel an excellent stop on business trips. Access to the well apoimted Gym, and excellent Golf course made this hotel an ideal spot to stay.
Stayed 3 nights in Feb 2024
Response from Lucy on 8 Feb 2024
Dear guest, thank you for this kind feedback. We are very happy to know that you enjoyed your stay. We appreciate your review on our hotel. If you're ever in the local area for business or for pleasure we would love to welcome you back. Kind Regards, The Reception Team

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lucy on 8 Feb 2024
Dear guest, thank you for scoring our hotel so highly. We appreciate your feedback. If you ever find yourself in Wales on your future travels, we would love to welcome you back to St Pierre. Kind Regards, The Reception Team

10/10 Excellent

Fulya

Stayed 1 night in Feb 2024
Response from Lucy on 25 Mar 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate us so highly. We are delighted to know that you enjoyed your stay and we hope to see you again in the future.Kind Regards,The Front Office Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Lucy on 3 Feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Good facilities, lovely suite and excellent food. Good value Slightly noisy party on the room below for one night but certainly not the hotel’s fault. Slight mix up at check in - we were a party of 3 and the sofa bed wasn’t made up ready, and no spare bedding in the room. One quick call to reception and all was sorted really quickly - we appreciate things occasionally go awry, and it’s how these are dealt with which is the mark of how good a hotel is. The team were brilliant and shows the professionalism of the staff. We will return
Stayed 2 nights in Jan 2024
Response from Lucy on 29 Jan 2024
Dear guest, thank you so much for taking the time to give us your honest feedback. We are so happy to hear that you enjoyed your dining experiences and your time in our leisure facilities. Our staff are very friendly and welcoming, we appreciate that this was recognised during your stay, and we are so pleased to know that you were looked after. We would love to see you again in the future for another well deserved get away.Kind Regards, The Reception Team

8/10 Good

Carl

Stayed 1 night in Jan 2024
Response from Lucy on 25 Mar 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate us so highly. We are delighted to know that you enjoyed your stay and we hope to see you again in the future.Kind Regards,The Front Office Team

10/10 Excellent

Banu

Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Sharon

Stayed 2 nights in Jan 2024
Response from Lucy on 17 Jan 2024
Dear guest, thank you for taking the time to score our hotel such a wonderful rating. We hope to see you again for another well deserved get away. Kindest Regards, The Reception Team.

8/10 Good

Gareth

Travelled with partner
Liked: Property conditions & facilities
Overall it’s a gorgeous hotel. The staff are smiley and friendly yet never intrusive. The food is a good standard but room service is shockingly expensive (£70 for a cheese sandwich, some bread and tomato dip and a chicken roll) and it would be nice if there was a walk in shower instead of over bath showers.
Stayed 1 night in Dec 2023
Response from Lucy on 17 Jan 2024
Dear guest, we thank you for taking the time to write this review. We are delighted to hear your appreciation for our wonderful staff and hotel. I am sorry to hear that our room service did not meet its expectations. All of our room service deliveries have a tray charge applied. I will forward this to our restaurant manager to see if there are any changes to be made. We are always looking for ways to improve, your honesty is valued. We send our kindest regards - The Reception Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lucy on 8 Jan 2024
Dear guest, thank you for taking the time to give us your honest rating of our hotel, we really appreciate it. We always take our customers views into consideration to make improvements within our hotel. We would appreciate it if you would reach out to us to go into further detail about what areas impacted your stay negatively. We can forward your feedback to the appropriate departments to allow us to improve in these areas. Kind Regards, The Reception Team.

10/10 Excellent

Uzma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lucy on 8 Jan 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate our hotel so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lucy on 8 Jan 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate our hotel o highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lucy on 8 Jan 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate our hotel so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Lucy on 8 Jan 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate our hotel o highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Decent stay in comfortable room. Only downside being the somewhat pretentious clientele.
Stayed 2 nights in Dec 2023
Response from Lucy on 27 Dec 2023
Dear guest, we appreciate your honest feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and found your room comfortable. We hope to see you again in the future.Kindest Regards, The Reception Team

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a one night stop overfor us.. Very convenient from the motorway. Wwould like to stay again and have a round of golf
Stayed 1 night in Nov 2023
Response from Lucy on 27 Dec 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and was left intrigued by our Golf Courses. We hope to see you again in the future.Kindest Regards,The Reception Team

6/10 Okay

David

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel, its facilities, particularly the gym and spa, and the staff are all excellent. Unfortunately it’s let down by the room: foul smelling hallway, room in need of an update, no where to properly hang and dry towels, no mirror in front of the sink for shaving, no toilet lid nor toilet brush, furniture in need of an update, very hot in room, even with radiator off; could only marginally crack one window to let air in, no proper fan in bathroom so it misted up terribly. Lots of tiny, little things, but altogether, considering it is a 4 star, not a 2 star hotel, leave you with one big sour taste in the mouth. On the plus side, the gym and spa area are one of the most substantial I’ve seen at a hotel. If you like golf, you’ll probably love this place with its own course, putting green and driving range. The evening meal was pretty good and the staff were all really nice, helpful and attentive. Couldn’t fault them. They are all hard working and eager to help. Being a mixture of old buildings, the place is a bit of a maze, but this adds to its charm and the staff are on hand to direct you. Breakfast was substantial, but mediocre quality. Pretty standard for most hotels. All in all a good hotel that is let down solely by the rooms.
Stayed 2 nights in Nov 2023
Response from Ellie-Mae on 2 Dec 2023
Dear Guest,Thank you for your review, we value our guests feedback and take them very seriously. We are deeply sorry for your experience. We will pass this on to the relevant teams as we are committed to making things right.We hope to welcome you back again and supply you with a better experience!Kind Regards,The Front Desk

10/10 Excellent

andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice place to stay staff are lovely and rooms are nice and clean
Stayed 2 nights in Nov 2023
Response from Lucy on 25 Nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and appreciated our lovely staff! This review will be forwarded to our amazing housekeeping team to congratulate them. We hope to see you again in the future.Kindest Regards,The Reception Team

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and lovely hotel
Stayed 1 night in Nov 2023
Response from Lucy on 22 Nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Staff are very friendly & helpful . The bar menu isn't to good but the restaurant menu is better. Would recommend it for a weekend away .
Stayed 14 nights in Nov 2023
Response from Lucy on 20 Nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and would recommend our hotel to others. You'll be happy to know we have recently updated our bar menus! We hope to see you again in the future.

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lucy on 16 Nov 2023
Dear guest, we appreciate your kind feedback and thank you for rating us so highly. We thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

8/10 Good

brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lucy on 16 Nov 2023
Dear guest, we appreciate your kind feedback and thank you for rating us so highly. We thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic facilities
Stayed 1 night in Nov 2023
Response from Lucy on 13 Nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and made use of our facilities! We hope to see you again in the future.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lucy on 12 Nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

6/10 Okay

Josiah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Really enjoyed our break for the most part. Breakfast was great, staff were great, the hotel itself the views were great. Our room was nice, spacious and comfortable (although the light set up was odd). We were really disappointed to have found a droplet of what looked like blood dried up on the floor beneath our sink. We reported it to reception before going out for the day and on return it still wasnt dealt with. It did tarnish a lot of the experience because if that can go unchecked it did make us wonder about the rest of the clenliness.
Stayed 2 nights in Nov 2023
Response from Lucy on 6 Nov 2023
Dear guest, thank you for taking the time to give us your honest feedback, we really appreciate it. We always take our customers views into consideration to make improvements within our hotel. The issue you have raised to us does not align with our standards and we are extremely sorry to hear about this. We will most certainly forward this review onto the appropriate departments to ensure this does not happen again.Kind Regards,The Reception Team

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wished we’d booked for longer. Hotel more than met out expectations. Highly recommend
Stayed 1 night in Oct 2023
Response from Front Office on 1 Nov 2023
Thank you for your feedback. We're glad you enjoyed your stay with us. We hope to welcome you back in the near future.