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"Very slick check-in with staff who clearly know their job, are all over the systems and clearly want you to have the best stay possible. Robes and slippers are available to use if visiting the pool or spa. Spacious, quiet room with tea/coffee making facilities and quality toiletries. Choice of pillows and large comfortable bed. We ate in the restaurant both evenings. The food choice was wide, well cooked and presented invitingly. However, the waitress who served us both evenings obviously knew “the drill” of her role, but in reality was far from assisting you to have a positive dining experience. She was going through the motions and really gave the impression that she did not want to be there. She did neither take nor act on criticisms seriously, appearing not to care if you enjoyed your dining experience or not. She chewed , presumably, gum throughout the service and was extremely sullen at all times. This is a very comfortable hotel and gives very good value for money."

"Very welcoming staff, who went out of their way to accommodate us with a late check-in and check out. My children really enjoyed our stay in this cosy hotel in Carlisle! "

"Lovely hotel. Staff were brilliant, helpful and friendly. Pool area was nice. Great breakfast "

"Clean, quiet, comfortable. Staff were especially nice."

"Our stay at the Daffifol hotel was Amazing ,the staff are 1st Class esp Florin , Georgia , Derek and Archie and so much more"

"Nog yhe most plush but for the orice it was excellent value for money "

"All good but breakfast a long way off"

"Excellent friendly staff"

"Great location, spacious room, big breakfasts and lovely/friendly staff. Will definitely consider staying again if we are in the area. Thanks for a great week. "