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Reviews of Hyatt Vacation Club At Highlands Inn

4 out of 5
Hyatt Vacation Club At Highlands Inn
120 Highlands Drive, Carmel, CA

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 10 reviews" "
Rating 8 - Good. 0 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 2 out of 10 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 property. The front desk agents were super accommodating. I had flowers ordered to the hotel and they set everything up perfectly. I proposed to my now fiance. It couldn’t have gone any better. Will definitely be coming back once a year. Absolute amazing experience!
Stayed 1 night in May 2024

6/10 Okay

Sandra

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Olesya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing well kept grounds. The views are spectacular 😍
Stayed 1 night in Apr 2024
Response from Ryan on 18 Apr 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect location to rest after a day long of hiking around the area. Rooms are enjoyable, you definitely will rest presently.
Stayed 1 night in Apr 2024
Response from Ryan on 18 Apr 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

2/10 Terrible

Ravi Indrakumar

Travelled with family and small children
Disliked: Staff & service, amenities
I booked this property to celebrate my wife’s birthday. Ms Chen and Mr Juan at the reception did not let me in despite showing them the booking confirmation from Expedia. They were extra rude and did not cared about it at all and suggested me to contact Expedia since the booking was not showing up in their system. 2 hours later : They identified booking in their system and asked me to come back to the hotel. I requested to cancel the reservation due to this terrible experience but they did not cancelled my booking. In my opinion, you shouldn’t be booking this property.
Response from Ryan on 8 Apr 2024
We are incredibly sorry to hear about your experience at our hotel, especially on your wife's birthday. The frustration and disappointment you describe with Ms. Chen and Mr. Juan at the front desk is completely unacceptable. There is no excuse for their behavior, and we will be taking appropriate action to ensure this doesn't happen again.

10/10 Excellent

Yelena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property!
Stayed 3 nights in Apr 2024
Response from Ryan on 8 Apr 2024
Thank you, Yelena, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

2/10 Terrible

Vania

Travelled with family
Stayed 1 night in Mar 2024
Response from Ryan on 25 Mar 2024
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to visit if you want serenity. Older but very well kept (and updated). We had an ocean front suite. Superb views from every part of the suite. Nice, fully stocked kitchen added to the comfort. We really did not leave the property much. Got up in the morning and had coffee by the real wood burning fireplace (that they provide the wood and kindling for) and had drinks by that same fireplace in the cool evening. The restaurant (Pacific Edge) was super as well. Had dinner there both evenings we stayed. Get there at the right time and you can see the sunset as you dine. Can't say enough about the staff. Everyone from start to finish was friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Ryan on 25 Mar 2024
Thank you, Richard, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!