Milan Hotel Guide - Casa Milan hotels in Milan, Italy.

"First I will say the staff we met were lovely. However very disappointed with our stay, we don’t usually pay extra for a more luxury style hotel with the amenities and standard offered but won’t be staying again. Rooms advertised as sound proof which they are not, we heard everything upstairs, in the hall and even people’s morning alarms which even in a basic hotel room you shouldn’t hear. A private tub was promised which was no where to be seen. We got a room with a ‘private balcony’ the grates between balconies were see through so not private didn’t feel comfortable to open the blinds as would have been seen by others. The room was dirty the sheets had marks on and there was quite a bit of mould in the shower. The a/c unit didn’t work either. Finally as a comment to improve would have liked an extra lock on the door rather than just the key card one as any employee could walk in with swipe access, most hotels have a second lock we can put on for safety. Really disappointed as was looking forward to lots promised, we feel a partial refund or compensation would be fair as this is not up to the standard advertised at all. "

"Breakfast was excellent. Good selection and service. Room was cleaned every day. Cleaners were meticulous. 2 room option was nice, but dated. Could use better lighting. Refrigerator was fine for storing, but there were no plates or utensils to use with purchased foods. Hesting system was overwhelmingly hot. Shower would not accommodate a large person. Staff was friendly. Front desk was unable to change any Euros for smaller denominations and banks were closed at night. Specialty shops nearby were very good for food items. Tram service right outside the entrance was a plus. Metro station was close by, as well."

"Ms. Serena from the front desk was very kind to us. "

"The breakfast buffet was excellent. "

"Nous avons été super bien accueillis, tout était parfait de la propreté, à l’accueil en passant par la déco. Je recommande ! "

"Easy and well positioned"

"Lovely room and bathroom. Nicely decorated. Handy to have a coffee machine, that was regularly stocked. Great location. A very comfortable stay. Would recommend. "

"On walking into the hotel reception the lovely clean smell was noticeable and we were made very welcome by the reception staff. Our suite was a good size, very nicely equipped and very clean. The bed was huge and very comfortable and the balcony outside gave us a distant view of the Duomo. The hotel is set in a nice area and at no point did we feel unsafe. The tram stop is about fifty yards from the hotel entrance and the nearest Metro is about a ten minute walk away. I can highly recommend this hotel. "

"For a hotel that expensive they had little flexibility about the check in time and the beds were not comfortable. "