"Very disappointing experience.
The AC unit in the room wasn’t working properly, and neither was the TV. To make matters worse, a staff member entered my room unannounced and opened the door without permission, nearly walking in on my wife while she was undressed. Completely unacceptable and a serious violation of privacy.
The restaurant service was just as bad. I placed my order and watched multiple customers who arrived after me get served first. After waiting about an hour, I was given the wrong dish, I ordered escalope chicken but was served dry, overcooked baked chicken instead. No one checked on me or addressed the issue.
Overall, poor service, lack of professionalism, and zero attention to guest experience. I will not be staying here again."