Dear Lydia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Shaun, Thank you for taking the time to share your experience at our hotel before your departure from Morocco. We are delighted to hear that your stay was enjoyable and you found our staff helpful. Your complimentary comment on our proficiency in French is greatly appreciated. We are indeed proud of our culinary selection and specifically of our Shrimp Pil Pil, so it's great to know that it has won your favor. It delights us to hear that you've discovered a new loved appetizer. Your recommendation of enjoying it with bread is duly noted. Thank you once again for your encouraging words and we look forward to welcoming you again soon. Best Wishes,

Dear Gerald, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Ameer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Carl, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Jacqueline, Thank you for taking the time to share your recent experience at our property. We truly appreciate your feedback.I'm thrilled to hear that you enjoyed your stay and found the environment to be relaxing and quiet. Our swing garden is indeed a unique feature and we're glad you liked it. We put great effort into maintaining and enhancing its peaceful ambience.Also, we're pleased to know that the African artwork throughout the property caught your attention. These pieces are part of our commitment to showcasing and honoring diverse cultures. Again, thank you for your kind words. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.Best regards,

Dear Inderpal,Thank you for taking time to write a review regarding your recent stay with us. We appreciate your positive feedback about the cleanliness of our hotel and our friendly staff.However, we regret to learn about your dissatisfaction with our limited menu and unstable WiFi connection. We will make sure to forward your comments to our food and beverage and IT departments to seek ways of improving our food selection and internet stability.We sincerely hope this experience will not deter you from visiting us again. Your comfort and satisfaction are our utmost priorities.Thank you for choosing our hotel.Best Regards,

Dear Catherine, Thank you for taking the time to share your valuable feedback about your recent stay at our hotel. I'm delighted to hear that you found our staff at the front desk, shuttle, and dining area to be nice and sweet, and that our proximity to the terminals was favorable.However, I'm deeply regretful to learn about the issues you experienced during mealtimes and the condition of your daughter's room. It is concerning indeed that you found the lack of staff during dinner and breakfast, the unavailability of clean tables and utensils, as well as the need to clear tables yourselves distressing. I completely understand how these difficulties could have impacted your dining experience negatively, especially for guests with morning flights.Furthermore, cleanliness is a top priority for us, thus, finding footprints on your daughter's covers and the unpleasant odor in her room is disappointing to hear. Please accept my sincerest apologies for these shortcomings. Rest assured, your feedback has been welcomed and discussed thoroughly with our team. Immediate steps will be taken to improve our staffing policies during meal times, as well as enhancing the housekeeping service in our rooms to uphold the standards expected by our esteemed guests.We value your comments and thank you for bringing these matters to our attention. It is through comments such as yours that help us improve and serve our customers better every day.We sincerely hope that we can have another opportunity to serve you in the future, striving to make your next stay with us a more pleasant one.Kind regards,

Dear Mythili,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Walter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Diana,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear walter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Tammie,Thank you for taking the time to share your feedback. We are pleased to know that our proximity to the airport and our shuttle service contributed to a positive experience during your stay. We're also delighted to hear about your positive interactions with our staff.We greatly value all feedback and appreciate you sharing yours. Ensuring that our guests have a pleasant stay is our top priority, and your comments help us to achieve this goal.We look forward to accommodating you in the future.Best regards,

Dear Irina, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Azzam, We appreciate your recent feedback highlighting your experience with our shuttle service and staff. We continuously strive to maximize the satisfaction of all our guests and we are grateful for your feedback.Regarding the shuttle service, our hourly schedule is designed to reliably accommodate a wide range of guests' needs and itineraries. Nonetheless, we understand your viewpoint about the frequency of trips considering the short distance involved. Rest assured, your feedback will definitely be reviewed and we will consider more frequent shuttles if our logistics allow for it.As for the staff members you've encountered, we would like to express our sincerest apologies if you’ve experienced an unfriendly attitude from our morning staff. We uphold high standards of customer service and will not tolerate any form of rudeness. We value your feedback and will address this issue with the individual concerned and ensure that necessary training is provided to avoid such incident in the future.Thank you again for bringing these matters to our attention. We appreciate your patronage and hope to have the pleasure of serving you again in the near future.Kind Regards,

Dear Terence, Thank you for taking the time to provide feedback on your recent stay. It's pleasing to hear that our location was convenient for your travel needs and that you found our shuttle service reliable. We understand the importance of maintaining a clean and inviting environment, so your positive comments about our rooms are greatly appreciated. We're glad that our restaurant and bar services met your expectations, despite its limitation for extended visits. We continually strive to offer a variety of quality services to accommodate our guests, and your comments on our Wifi service reflect this commitment.We acknowledge the lack of activity in our immediate surroundings, but value our proximity to the airport terminal for the benefit of our traveling guests. Our goal is to deliver a superior experience for our guests, and your feedback is crucial in this endeavour. We hope to serve you again in the future.Best Regards.

Dear Suman, Thank you for your review. We appreciate your observation about our hotel being conveniently close to the airport but lacking in substantial amenities.Our main goal is to ensure that our guests are comfortable and satisfied with our services. While we recognize our strength in our hotel's location, we understand that providing more amenities can further enhance our guests' stay.We are continuously working on improvements and your feedback is invaluable in this process. Rest assured that we will take your comments into serious consideration as we plan for future enhancements in our hotel.Thank you again for your feedback. We look forward to serving you better in the future.Kind regards.

Dear Alexei, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Yazeed, I am sorry to hear about the unfortunate experience you had with our shuttle service timing. Although our staff typically does inform every guest about the shuttle service schedule, it appears there might have been a misunderstanding or a communication gap during your visit. We apologize for any inconvenience caused by this oversight.I also want to address the issue with the taxi fare. Please be informed that the hotel does not have control over the rates charged by local taxis. We understand that this might have led to an unexpected expense, and we regret any stress this may have caused. We appreciate your feedback as it allows us to improve our customer service. Rest assured that we are taking steps to ensure this miscommunication does not happen in the future. Thank you for bringing this to our attention. We hope to welcome you back to our hotel very soon!Kind regards,

Dear Gary,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are a premium 3-star economy hotel intended to offer the essential services and not luxury. We pride ourselves on providing good value for money, particularly with our rich and varied continental breakfast buffet.Your comments about a threadbare towel seem a bit exaggerated. We strive to ensure that our amenities are in good condition and provide the essentials. At no point did we mention having tea or coffee making facilities in the room. As for the hair dryer, it is available upon request at the front desk.We regret that you found the beds to be too firm. We source our mattresses from a internationally-renowned brand and they typically receive positive feedback for comfort. About luggage storage, we do provide facilities to keep our guest's luggage safe. Your comment on this being 'limited' is unclear to us. Could you please elaborate so we can better serve you in the future?Nevertheless, we appreciate your positive note on our location's proximity to the airport and convenient shuttle services. Thank you for choosing to stay with us during your connection at Casablanca. We hope to welcome you back for a more positive experience.Kind regards,

Dear Abdur, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Oksana, Thank you so much for taking the time to provide feedback about your recent stay at Onomo Hotel Casablanca Airport. We are delighted to hear that our hotel was perfect for your layover and that our location and shuttle service added to your overall experience.We are thrilled to read about your compliments on our buffet breakfast, and we are especially pleased that Abdelmoula, our bar man, made a lasting impression with his exceptional service and the wonderful Mojito cocktail he prepared for you. We will most certainly pass on your commendations to him and the rest of the team.Your kind words about our traditional Moroccan hospitality signify that we were successful in our aim to provide you with a memorable and comfortable stay. Feedback like yours truly motivates our team to continue delivering top-notch service to our esteemed guests.We appreciate your feedback and are most grateful for your recommendation. We sincerely look forward to welcoming you back on your next visit to Casablanca.Warm regards,

Dear Charlene, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our clean, quiet rooms and the convenience of our location near the CMN airport.We appreciate your compliment about our restaurant and the free shuttle service we offer round the clock. Customer comfort and satisfaction is our utmost priority.However, we deeply regret that your experience with our pillows did not meet your expectations. We take your feedback very seriously and we will be sure to review it with our management team. Our goal is to continuously improve our products and services based on the feedback we receive from valued guests like yourself.Once again, thank you for your constructive feedback.Best Regards.Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our clean, quiet rooms and the convenience of our location near the CMN airport.We appreciate your compliment about our restaurant and the free shuttle service we offer round the clock. Customer comfort and satisfaction is our utmost priority.However, we deeply regret that your experience with our pillows did not meet your expectations. We take your feedback very seriously and we will be sure to review it with our management team. Our goal is to continuously improve our products and services based on the feedback we receive from valued guests like yourself.Once again, thank you for your constructive feedback. We hope to welcome you back to our hotel very soon!Best Regards,

Dear Joseph, Thank you for your candid feedback regarding your recent stay with us. We sincerely apologize for any discomfort you experienced due to the furniture in our rooms. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We are pleased to hear that you appreciated the convenience of our location, our affordable pricing, our clean environment, as well as our amiable staff and excellent breakfast. However, we understand that comfort is paramount, especially when it comes to the quality of the bed and chair provided in your room.Your feedback will certainly be taken into consideration as we continually strive to improve our services. We hope that despite your experience, we can anticipate your next stay wherein we can prove that we have taken your comments to heart in order to better improve your experience.Thank you for bringing this issue to our attention. We promise to use this as an opportunity to learn, grow, and make necessary improvements.We hope to welcome you back to our hotel very soon!Best regards,

Dear David,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear William, Thank you for sharing your experience with us. We appreciate your compliments regarding our friendly staff, convenient shuttle service, and restaurant offerings. Your feedback is essential in helping us improve our services. We understand your concern for the absence of a cash machine and the need for a more varied menu. Rest assured, we will be looking into these matters with the utmost attention and make necessary changes.Additionally, we apologize if any of our patrons felt uncomfortable due to language barriers or dissatisfaction with our response to special requests. We are committed to further training our staff in these areas to meet the diverse needs of our visitors.Your satisfaction is our top priority and we hope to serve you better in the future.Best regards,

Dear Helen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Ebrahim, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Alexia,Thank you for taking the time to share your feedback regarding your recent stay at our establishment. It's fantastic to hear that you found our location convenient for your travel needs. Our proximity to the airport is one of the aspects that our guests appreciate the most, and we are delighted that this was beneficial for you.Moreover, we are thrilled to know that the Navette service met your expectations and contributed to making your experience with us more enjoyable. Our team works tirelessly to ensure our guests are well taken care of, and your positive comments will undoubtedly serve as encouragement.We appreciate your feedback and we look forward to having the opportunity to welcome you back soon.Best Regards,

Dear Vinzone, Thank you very much for sharing your valuable feedback about your recent stay with us. We place a high value on understanding guest experiences as this allows us to consistently improve and provide the best service possible.We are delighted to hear positive remarks about our airport pick-up service, the cleanliness of our vicinity and lobby, and the commendable service of our staff. However, we apologize for any confusion or delays concerning our pick-up service. We appreciate this feedback and will have discussions with our team on implementing a system for better communication about pick-up locations.Regarding room service, we apologize for any inconvenience our current system may have caused. As we strive to enhance our services, we will certainly look into providing in-room service for orders.Your feedback about the single bed has caught our attention. We exist to provide a comfortable stay for our guests, so your comments will be addressed to the relevant department for review. We hope we get another chance at hosting you, giving us the opportunity to let you explore and enjoy the other areas of our hotel.Thank you once again for your feedback and we hope to welcome you back in the near future.Kind regards,

Dear Shelley,Thank you for taking the time to share your feedback following your recent stay with us. We apologize sincerely for the discomfort you experienced regarding the air conditioning and cleanliness of your room. Your comments have been passed onto our housekeeping team for immediate action and improvements.Regarding the shuttle service, it only operates once per hour due to logistics reasons. We assure you that this is arranged keeping our guests' convenience in mind and trying to be efficient with the schedule. We understand you felt that it did not meet your requirements, and we're sorry for any inconvenience this may have caused.Also, we understand that everyone has their style of expressing dissatisfaction. However, we respect all our guests and ask for the same in return. Referring to our services as "ridiculous" can be considered a bit disrespectful. We kindly request that next time, please convey your concerns in a more constructive manner. Once again, we apologize for falling short of your expectations and assure you that we are committed to improving our services. We sincerely hope that you will give us another opportunity to serve you better in the future.Kind Regards,

Dear aymen, We thank you for your rating.Regards,

Dear Carlos,Thank you for taking the time to share your recent experience at our establishment. We greatly appreciate feedback from our guests and it is heartening to note that you found our establishment clean and convenient. That said, it has been brought to our attention that there are some areas in need of improvement such as bed and pillow quality along with the sports room, and your criticism is duly noted.We apologize for any inconvenience caused and we assure you that steps will be taken to rectify these issues. Here at our establishment, we take pride in ensuring our customer’s satisfaction. Therefore, we appreciate your suggestions and will certainly strive to improve these specified areas.We truly look forward to accommodate you again in the future and provide you with a fantastic experience.Thank you once again for staying with us and providing us with your valuable feedback.Best regards,

Dear Mohammed,We are delighted to hear that your check-in process was smooth and you found your stay comfortable despite the late-night arrival. We aim to provide all our guests with a convenient and comfortable experience, irrespective of the time of their check-in. Your feedback is greatly appreciated and it motivates us to strive for excellence. We look forward to having you stay with us again in the future.Best Regards,

Dear NASER, We thank you for your rating.Regards,

Dear Bruce, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Dennis, Thank you for sharing your favorable review about your recent stay with us. It's wonderful to know that our clean facilities, convenient airport shuttle service, on-site restaurant, and friendly staff all contributed positively to your stay.We pride ourselves on providing a comfortable, safe environment and we’re so pleased that our dedicated team made an impact on your visit. We are particularly grateful for your comments about our comfortable beds, as providing our guests with excellent sleeping conditions is one of our top priorities.We trust your stay was nothing short of pleasant and it results in the wonderful feedback you shared. We appreciate any recommendations you may have for improvements.Once again, thank you for choosing us for your overnight stay before your flight. We look forward to welcoming you back in the future.Best Regards,

Dear Adil,I am sorry to hear about the difficulties you faced during your recent trip. We certainly understand the frustration that changes uncontrolled by you can bring. However, I must clarify that when you booked with us, the terms and conditions of sale were clear and strict, considering the lower rate at which you made your reservation.Although we strive to be as accommodating and flexible as possible, there are certain constraints within which we have to operate. The adherence to the terms and conditions applies uniformly to all our patrons to ensure fairness and transparency.Please accept our apologies for any inconvenience this may have caused. We value your patronage and are committed to ensuring enhanced experiences moving forward.Should you wish to discuss your concerns in more detail, feel free to contact us. We remain at your disposal.Best Regards,

Dear aymen, Thank you for your feedback.Regards,

Dear Ravi,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our strategic location near the airport, and found our premises clean and well-kept.We understand that the room size may not have met your expectations, and we appreciate your understanding. We continually strive to provide comfortable and relaxing accommodations for our guests.Regarding your suggestion about the availability of coffee or tea for early departures, we kindly inform you that we take all our guests' recommendations into consideration as we constantly look into ways to improve our services. Your feedback has been forwarded to our management team for review.We are hopeful that we will have another opportunity in the future to provide you with an exceptional experience that aligns with your expectations. Thank you again for choosing our hotel. Your feedback is greatly valued.Regards,

Dear Abdellah,I'm delighted to hear that you've had such positive experiences with us. Your kind words and continued loyalty mean a lot to us. We always strive to offer superior service at reasonable prices and it's gratifying to know that we're succeeding. Thank you for choosing us again and again. Your satisfaction is our priority.Warm Regards,

Dear Adil, I am sorry to hear about the difficulties you faced during your recent trip. We certainly understand the frustration that changes uncontrolled by you can bring. However, I must clarify that when you booked with us, the terms and conditions of sale were clear and strict, considering the lower rate at which you made your reservation.Although we strive to be as accommodating and flexible as possible, there are certain constraints within which we have to operate. The adherence to the terms and conditions applies uniformly to all our patrons to ensure fairness and transparency.Please accept our apologies for any inconvenience this may have caused. We value your patronage and are committed to ensuring enhanced experiences moving forward.Should you wish to discuss your concerns in more detail, feel free to contact us. We remain at your disposal.Best Regards,

Dear Saphina, Thank you for taking the time to share your positive feedback regarding your recent stay at Onomo Hotel. We are delighted to hear that you enjoyed our food and found the staff to be friendly. We strive to offer our guests top-notch service and your feedback reaffirms the hard work we put in every day. Your positive comments about the room and shuttle service are greatly appreciated. We hope to welcome you back soon.Warm Regards,

Dear Jimmy, We thank you for your great rating of our hotel. Hope to welcoming you soon.Regards,

Chère Carole, Nous sommes ravis de lire votre retour positif suite à votre séjour dans notre hôtel. Votre satisfaction est notre priorité principale et nous sommes heureux de voir que nous avons réussi à répondre à vos attentes.Il nous fait plaisir d'entendre que vous avez apprécié notre restaurant ainsi que la décoration de l'hôtel. Nous sommes également heureux de savoir que vous avez pu profiter de notre service de navette gratuit et de notre joli jardin extérieur.Merci encore pour votre retour et nous espérons vous revoir bientôt dans notre hôtel.Cordialement,

Dear Guest,Thank you so much for your fantastic review of our hotel. We are glad to hear that you found our hotel clean and appreciated our modern, minimalist design. It's also delightful to know that you enjoyed the meals at our restaurant. Our shuttle service is indeed intended to provide the utmost convenience for our guests, ensuring punctuality and reliability around the clock. We are thrilled that you found it beneficial during your stay.Your recommendation means a lot to us. It is words such as yours that inspire us to strive for the highest level of comfort and satisfaction for our guests. Once again, thank you for choosing our hotel for your travel needs. We look forward to welcoming you back in the near future.Best regards,

Dear Siham, I would like to extend my sincerest apologies for the difficulties you've encountered during your stay in our hotel. It is regrettable to hear about your dissatisfaction with our amenities and services.Regarding the room, we constantly strive to maintain competitive pricing in relation to the quality and services we provide. I regret that the size of the room did not meet your expectations.It is very concerning to hear about the issue at our reception. We have alerted our housekeeping team to ensure that any unpleasant odors are dealt with swiftly. I am deeply sorry to hear about the issue with the cribs provided. The safety and comfort of our guests, especially the youngest ones, are our top priorities. We will double-check our cribs to ensure they meet our safety standards.Furthermore, your feedback on our restaurant's service and food quality has been noted. We aim to provide outstanding dining experiences and wait times and food quality play an essential role in achieving this. I will ensure this feedback is passed on to our culinary team for improvements.We appreciate your forthrightness in bringing these matters to our attention and offering us the opportunity to make things right. Please accept our most sincere apologies once again.Warm Regards,

Dear Michael, Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Husam, I am delighted to read your message and know that you found our free shuttle bus service to be convenient and helpful. It is always our top priority to provide the best services that would ensure our guests' convenience and satisfaction. Once again, thank you for your kind words. It would be our pleasure to continue serving you in the future.Regards,