Pucón Hotel Guide - Cascadas de Rio Turbio hotels in Pucón, Chile.

"This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience. Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation. The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price. But what really made the difference during this stay was **Soledad Carvajal at reception**. I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day. Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times. Employees like Soledad Carvajal make the stay worth every penny."

"Nice people very helpful. We actually came back for another night later."

" Loft Pucon has all you need, and is easy to find and enter. Localized in walking distance from good restaurants."

"Room was tired and poorly equipped e.g low quality towels."

"Staff was very friendly "

"Good location, clean rooms, helpful staff. Thanks!"

"This cozy and comfortable hostería is a true gem in the city of Pucón. I had just arrived in town, and was looking for a central place to explore the area. Everything about Lounge Brazil exceeded my expectations, from the location to the accommodations to the warm and helpful staff. Nothing is fancy here, but it’s perfect for an efficient and relaxing stay. The daily breakfast was extensive and delicious! (On that note, do yourself a favor and sample some of their home-made, freshly-baked desserts and pastries – I tried about 5 different options and they were all off-the-charts.) This is old-school hospitality at its best – and I can’t wait to come back!"

"The host is the most wonderful person. Her kindness alone is the reason to choose this place. I had some significant flight delays and she accommodated me without hesitation (differently from expedia itself which proved to be unhelpful). When she saw the amount of luggage i had, she even gave me a bigger room. She prepared an early breakfast for me to accommodate my schedule. She is really a fantastic host. The place itslef is very comfortable, very clean, and very convenient. When in Pucon, it is definitely the place to go to!"